08-27-2011 3:37 PM
I have a 3G MiFi 2372 Mobile Hotspot with a "Data Connect" unlimited data plan and would like to upgrade to the new 4G Elevate Mobile Hotspot at the full no-commitment price. I guess that I would be able to keep my unlimited "Data Connect" plan since it is the same kind of device but I wish to be certain.
08-30-2011 9:17 AM
Hello globalist! Please look for a private message from me! I am one of the Community Specialists and would like to get some additional information so we can help you out!
For account specific help, please send a private message to ATTCustomerCare
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
08-30-2011 12:35 PM
Thank you for your message!
I believe that many users who have grandfathered unlimited data plans would benefit from a public reply to my question which could be in the form of a general clarification such as the one that was issued by AT&T last year when the new smartphone data plans were put into effect (http://forums.wireless.att.com/t5/General-Device-Support/Clarification-on-the-New-Smartphone-Data-Pl.... It read as follows:
"As many of you already know, existing Smartphone customers who already have a Smartphone data unlimited plan on their account will be allowed to keep their existing data plan should they choose, even if upgrading their device to another Smartphone; this includes ALL Smartphone Operating Systems such as iPhone, BlackBerry, Android, Windows Mobile, webOS and Symbian. So, if you currently have a smartphone, such as a BlackBerry and would like to upgrade/switch to another smartphone like an iPhone, you can do so without losing your current Smartphone data unlimited plan."
If AT&T allows the continuation of grandfathered unlimited data plans when smartphone devices are upgraded —for instance, when upgrading from the 3G BlackBerry Torch 9800 to the 4G BlackBerry Torch 9810— it might be safe to infer that customers would also be allowed to keep their existing unlimited data plans when upgrading their wireless broadband devices to another device —such as the 3G MiFi 2372 to the 4G Elevate. Can you confirm my inference?
08-30-2011 1:35 PM
09-02-2011 12:34 PM - edited 09-02-2011 12:34 PM
Although a hotspot device is not the same as a smartphone, the same logic or reasoning should apply with respect to the data plans, which is: a change in device will not cause a subscriber to lose an unlimited data plan provided that it is the same kind of device.
Therefore, given that AT&T would allow a subscriber having a smartphone with an unlimited data plan to change it to any other smartphone and keep the unlimited data plan, AT&T should also allow a subscriber having a wireless broadband device with an unlimited data plan to change it to any other wireless broadband device and keep the unlimited data plan --at least if AT&T were to be consistent.
Would you not agree?
09-02-2011 12:40 PM