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Posted Apr 15, 2012
11:16:24 AM
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Upgrade Pains

My husband is trying to upgrade his iPhone 3G to an HTC Inspire 4G for $0.01 (plus the $36 fee on the next billing cycle). I've gone through all the steps (switching his unlimited iPhone data for $30 to the Personal Smartphone unlimited data for $30) and I am at the step where I enter my credit/debit card info to be charged $0.01 for the phone so it can be shipped and we can get everything done. However, it keeps telling me that my debit card info is invalid. I'm 100% certain I have more than the $0.01 it's wanting to charge me in my account--I mean, come on, it's one dang penny.

 

Is there something I'm missing? Instead of charging me $0.01 is it trying to charge me $36.01 for the upgrade fee that SHOULD be on the next billing cycle and not my card? Do I need to purchase more than $0.01 or what?

 

And, of course, Sunday being the only day that my husband and I are able to do this, I can't get ahold of live chat. If I call them over the phone, they can do it, but I doubt they'll have the online special of an HTC Inspire 4G for only $0.01.

 

Any help understanding just what is going on here?

My husband is trying to upgrade his iPhone 3G to an HTC Inspire 4G for $0.01 (plus the $36 fee on the next billing cycle). I've gone through all the steps (switching his unlimited iPhone data for $30 to the Personal Smartphone unlimited data for $30) and I am at the step where I enter my credit/debit card info to be charged $0.01 for the phone so it can be shipped and we can get everything done. However, it keeps telling me that my debit card info is invalid. I'm 100% certain I have more than the $0.01 it's wanting to charge me in my account--I mean, come on, it's one dang penny.

 

Is there something I'm missing? Instead of charging me $0.01 is it trying to charge me $36.01 for the upgrade fee that SHOULD be on the next billing cycle and not my card? Do I need to purchase more than $0.01 or what?

 

And, of course, Sunday being the only day that my husband and I are able to do this, I can't get ahold of live chat. If I call them over the phone, they can do it, but I doubt they'll have the online special of an HTC Inspire 4G for only $0.01.

 

Any help understanding just what is going on here?

Upgrade Pains

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Apr 15, 2012 12:47:09 PM
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Their pre-cert process on the charge cardrd may be trying to put through a dollar or the full cost of the phone? Once the charge settles, it will be .01 but you have to have enogh credit for the hold.
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Their pre-cert process on the charge cardrd may be trying to put through a dollar or the full cost of the phone? Once the charge settles, it will be .01 but you have to have enogh credit for the hold.
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

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