I'm trying to update my credit card info, to a new card. When I try the option of entering a different card as a payment, I get a message saying that the Option is Unavailable at this time, try again later.
This has been the case for about 3 months now, I'm tired of having to go down to the ATT store just to pay my bill every month.
I would call customer care to see if they can waive the processing fee as a one time courtesy and process your payment using the new card. The payment system usually saves your last method of payment. If not, you can set a payment arrangement for when the website is working and you can update the information. I left some information below in regards to payment arrangements.
What if I can't pay my bill on time? Answer: Your payment is due on or before the date specified on your bill. If you can’t pay your bill on time, contact the AT&T Receivables Management Department at 1-800-947-5096 to make payment arrangements and avoid service suspension. You are eligible to make Payment Arrangements if: •You have been an AT&T wireless customer for at least 6 months •Your service has not been suspended or canceled for non-payment in the past 6 months •You have not broken payment arrangement in the past 3 months •You have not had more than two payments dishonored for non-sufficient funds (NSF) in the past 6 months •Your account is not in Canceled or Bankruptcy status
Note: If you call 1-800-331-0500 or 611 from your wireless phone to make a payment, you may be charged a processing fee.