Helpful Links

Unauthorized charge to bank account

Contributor

Unauthorized charge to bank account

I just happened to check my bank account this morning.  I found a completely random charge from AT&T in the amout of $228.24.  I paid my bill (usually about $145/month)on about the 13th (not due until the 26th).  I checked the billing history online and it shows nothing about the $228.24 charge.  I called 611 and spoke to a customer service rep and the extent of her assistance was that she told me to visit my bank and ask them to challenge the charge...... I don't understand why they AT&T can take money out of my account without my permission, but they can't replace it.????? I have to fix the problem that they made????  I understand that mistakes happen, but I dont agree with me having to fix my service providers' mistake, shouldn't they make it right? Especially since it seems like they made the initial mistake?

321 Views
Message 1 of 2

Re: Unauthorized charge to bank account

Do you have any other AT&T services?

Message 2 of 2
Share this topic
Announcements

Learn how connect your AT&T holiday gifts at Unwrapped on Wednesday, 12/27 (1-4pm ET)!

Is the iPhone X worth it? Find out why it totally is!

Find out how to track your iPhone's delivery!

Additional Support