Have tried to add minutes using a gophone refill card for about 12 hours now. Each time it tells me that it is unabe to process my request. I have tried dialing 611. Which re-directs you the number that you are prompted to dial on the back of the card. I have also tried calling the gophone customer service line given on the website. All with no luck. Any help would be appreciated.
Have you contacted customer service and spoken with a live rep re: the issues you are experiencing with the refill system? If not, you should be able to reach one by calling 611 (or 1-800-331-0500 from another phone), state "more options" at the first menu prompt and then "customer service" at subsequent prompts. After a couple the system will connect you to a live representative who should be able to assist you.
The on-line system was down yesterday when I did my refill, but I was able to refill using a credit card via the 611 IVR system.
=^..^= There must be a happy medium somewhere between being totally informed and blissfully unaware.