Unable to contact AT&T about PUK code

Highlighted
Contributor

Unable to contact AT&T about PUK code

I made the mistake of tinkering with the lock on my phone, and now when I turn my phone on, a demand to enter a PUV code appears. I can't make any calls, except for 911, or access anything else. I tried contacting AT&T for help, but to no avail.

 

The number for the gophone led me to a robot, who didn't list any options for technical support or recognize the phrase when i repeated it several times.

 

I tried the chat online and email options, but was repeatedly redirected to a login page. I even tried another number, and managed to reach a real person, who directed me to a non-working number.

 

Is there any other way I can receive a PUK code? From an actual person, and not the useless automated service?

893 Views
Message 1 of 2
Contributor

Re: Unable to contact AT&T about PUK code

Oh, nevermind. I managed to reach a live representative by yelling "TECHNICAL SUPPORT" at the stupid robot for five minutes. I don't know why the option isn't automatically given when you call a "support" line.

Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support