Helpful Links

Unable to check voicemail after upgrade to Samsung Focus

Contributor

Unable to check voicemail after upgrade to Samsung Focus

After upgrading from a Iphone to a Samsung Focus,  I am unable to check my voicemail and the phone does not prompt me that I have any voicemail when I know I do even though I am not able to access them.  I get prompted to enter my phone # and unable to get past that from the Focus.

571 Views
Message 1 of 2
Teacher

Re: Unable to check voicemail after upgrade to Samsung Focus

The issue is that the iPhone's Visual Voice Mail uses a different way of storing/retrieving messages than other phones. You need to contact customer support and they can fix that issue for you. I had the same problem when I went from my iPhone 4 to my Samsung Infuse. CS will be able to fix it in a matter of seconds.

Message 2 of 2
Share this topic
Announcements

Is the iPhone X worth it? Find out why it totally is!

Find out how to track your iPhone's delivery!

Let us help you Give the Gift of AT&T Wireless this holiday season!

Additional Support