Unable to check out

Unable to check out

I'm trying to upgrade my phone - eligibility is OK and I selected the refurb iPhone4s 16G for $149. That's the only thing I want to do - I want to keep my current voice/data plan as always. But I can't check out. It keeps telling me to choose a voice/data plan, but doesn't have the option to keep my current plan. What do I need to do? The refurb is only available online. Am I missing something? Thanks.

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Message 1 of 6
Master

Re: Unable to check out

What is your current phone and plans?

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 2 of 6

Re: Unable to check out

I have an iPhone 3G with a voice "Home" plan of 250 minutes and a 200 MB data plan. I know the plans aren't offered to new customers, but I should be able to retain them, from what I've read in the terms online.

Message 3 of 6
Master

Re: Unable to check out


thelinster wrote:

I have an iPhone 3G with a voice "Home" plan of 250 minutes and a 200 MB data plan. I know the plans aren't offered to new customers, but I should be able to retain them, from what I've read in the terms online.


Reach out to Jam the community Manager here first and make sure she is aware of the situation and can guide you through keeping your plans.  You may need them restored after the order is placed to keep them.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 4 of 6

Re: Unable to check out

Thanks. I ended up just going to Radio Shack for its $50 off sale. They were able to do the contract with everything the same.

Message 5 of 6
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Master

Re: Unable to check out

Glad to hear it!

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 6 of 6
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