Helpful Links

Unable to call to Japan

Contributor

Unable to call to Japan

Hello everyone,

 

I am hoping perhaps someone can help me with this dilemma...  I have not been able to place a call to Japan using my cell phone...  Before I say anything else, two things:

 

  1. First, I'm signed up with AT&T World connect, so I do have the capability for international call
  2. Second, when I dial, I use first the '011' to dial international, then '81' (Japan country code), then the number, which is a valid number

My cell phone is a Motorola V365...  Yes, it IS an old phone, but I have been able to dial internationally to other countries before, such as Malaysia, the Philippines, and even Europe...

 

THIS is the oddest part:  When getting the automated response, it keeps saying, "Your call cannot be completed as dialed (rest of message follows)..."  It is not even recognizing it as an INTERNATIONAL call!

 

I even tried putting some 'pauses' on the number, thinking the problem might be related on how the cell dials a number compared to a land-line phone:  No such luck...

 

At this point I'm thinking that I would probably wait until I'm eligible to upgrade my phone, but I do not want to wait that long...

 

Any information or help would be very much appreciated...

 

Thanks for your time...

2,205 Views
Message 1 of 2
Master

Re: Unable to call to Japan

When dialing Japan sometimes you need to drop the zero in front of the city code for example a Tokyo number they normally start with 03 xxxx xxxx.  So to dial that number dial 011 81 3 xxxx xxxx.  You can also try using the + symbol instead of 011.  On a moto phone press and hold the zero hey until the + appears.  If you know you are dialing the number correctly and it still does not work call customer care for help 800.331.0500

Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!

AT&T Locker is being discontinued on August 3rd. Find out what you need to do.

Additional Support