06-13-2011 7:56 AM
To continue to follow their internally defined "best" practice, AT&T decides to roll out an apparently half-baked website without a rollback plan just in case it fails. Now as a result, I have to sit on hold before I have the pleasure of paying my bill or perform other online tasks like upgrading my account.
Oh and thank you for the Microcell that I cannot activate because the website is down. I called for that too but Yolanda informed me that activation can only be done online.
I would like it if AT&T started planning for failure! People, it's technology, it breaks. As an IT Project Manager, I always have a roll back plan because sometimes things just don't work. Perhaps AT&T, you need to take your IT Management out; not to lunch or for drinks, but literally take them out. The track record indicates that they may only be half-witted.
I am very near my end with you and Verizon is very quickly bringing their network up to speed with yours. Me and my iWorld can easily travel.
06-13-2011 1:00 PM
So, how do you complain? I tried and that process is even more frustrating than the actual site being down? It is ridiculous that a company the size of AT&T would not have a plan in place and allow their website to be down for going on day 3 now. So, since the website is down, do I get 3 days credit on my bill? Or can I now be move my payment back 3 days? What do you think that odds of either of those happening?
Does anyone know who or how you address your complaints?
06-13-2011 3:51 PM
06-14-2011 8:21 AM
06-16-2011 3:51 AM
Wild Banchi wrote:
You may address your complaints here if you'd like: AT&T Corporate E-mail: http://www.corp.att.com/contact/forms/inquiries.html
From my experience using the link Wild Banchi posted, you WILL get responses and within a quick turnaround. Also, the follow up and resolutions I have received from the att rep contacting and assigned to my question has been totally satisfactory. Let us know your results after using the link.
06-16-2011 7:00 AM
06-16-2011 7:12 AM