Too many steps to download monthly statement! Frakkin waste of time.

Teacher

Too many steps to download monthly statement! Frakkin waste of time.

I recently switched from paper to paperless billing.  When I received my bill in the mail it took me TWO STEPS to read it: open letter, remove bill from envelope.  With electronic statements there are TWELVE STEPS for me to save a PDF of my bill on my computer (each click or field entry). 

 

Unacceptable waste of my time.  I want a link that opens a PDF of my bill after entering my login credentials.  AT&T, when will you stop wasting my time and implement this? The company is saving millions in mailing expense, but doesn't care about wasting the time of its customers. 

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ACE - Expert

Re: Too many steps to download monthly statement! Frakkin waste of time.

I don't know what steps you are taking. After I log in, I click "view Bill Summary" and then there is a link for "My Paper Bill (PDF). The pdf downloads and I open it from the download menu.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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