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Posted Jun 17, 2010
4:59:53 AM
To those that ordered from the Premier Site.
Edited by c0dexavellum on Jun 17, 2010 at 5:03:00 AM

My order has always said this:

Last Updated: June 15, 2010

I checked my order and now it says:
Last Updated: June 16, 2010

 

Anyone else's order get updated as of yesterday? I didn't call AT&T and my order has always been processing. Ordered at 9:10AM EST on June 15, 2010.

 

Thanks

My order has always said this:

Last Updated: June 15, 2010

I checked my order and now it says:
Last Updated: June 16, 2010

 

Anyone else's order get updated as of yesterday? I didn't call AT&T and my order has always been processing. Ordered at 9:10AM EST on June 15, 2010.

 

Thanks

To those that ordered from the Premier Site.

[ Edited ]
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Jun 17, 2010 5:16:31 AM
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Teacher

 


c0dexavellum wrote:

My order has always said this:

Last Updated: June 15, 2010

I checked my order and now it says:
Last Updated: June 16, 2010

 

Anyone else's order get updated as of yesterday? I didn't call AT&T and my order has always been processing. Ordered at 9:10AM EST on June 15, 2010.

 

Thanks

Mine did the same. I think (total speculation) that they went through their orders after halting and verified or cancelled (which is why some got the cancellation notice). I also just noticed that even though I chose Upgrade on my line, the order status page says "New service ordered"... 

 

 


c0dexavellum wrote:

My order has always said this:

Last Updated: June 15, 2010

I checked my order and now it says:
Last Updated: June 16, 2010

 

Anyone else's order get updated as of yesterday? I didn't call AT&T and my order has always been processing. Ordered at 9:10AM EST on June 15, 2010.

 

Thanks

Mine did the same. I think (total speculation) that they went through their orders after halting and verified or cancelled (which is why some got the cancellation notice). I also just noticed that even though I chose Upgrade on my line, the order status page says "New service ordered"... 

 

Re: To those that ordered from the Premier Site.

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Jun 17, 2010 5:17:22 AM
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They usually update the status every morning, but it will probably keep saying processing until it actually ships out and you get a tracking number

They usually update the status every morning, but it will probably keep saying processing until it actually ships out and you get a tracking number

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Jun 17, 2010 5:17:26 AM
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That's what mine says.
That's what mine says.

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Jun 17, 2010 6:13:17 AM
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MIne still has the 15TH as the date, but my credit card hasn't been charged yet.

MIne still has the 15TH as the date, but my credit card hasn't been charged yet.

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Jun 17, 2010 6:19:57 AM
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If you look at the "available balance" on your credit card it should reflect the transaction. The activity (actual charge posted so that you can see it)won't show up till they ship it
If you look at the "available balance" on your credit card it should reflect the transaction. The activity (actual charge posted so that you can see it)won't show up till they ship it

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Jun 17, 2010 7:16:14 AM
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Also, anyone that ordered on the Premier site call *639# and still have it saying you are eligible for an upgrade?

Also, anyone that ordered on the Premier site call *639# and still have it saying you are eligible for an upgrade?

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Jun 17, 2010 7:19:09 AM
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I did this last night and it still shows me as eligable... I don't think we should be worried though.

I did this last night and it still shows me as eligable... I don't think we should be worried though.

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Jun 17, 2010 7:34:11 AM
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i ordered from the Premier site at 11:59am on the 15th, got my confirmation email and everything within one minute of ordering.  I checked my order status today and it says it was ordered the 16th and the order is on backorder...so either backorder is for everyone since they dont have the phones yet...OR its truly backordered and we will have to wait longer to get it.

i ordered from the Premier site at 11:59am on the 15th, got my confirmation email and everything within one minute of ordering.  I checked my order status today and it says it was ordered the 16th and the order is on backorder...so either backorder is for everyone since they dont have the phones yet...OR its truly backordered and we will have to wait longer to get it.

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Jun 17, 2010 7:40:08 AM
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DJ, can you post a pic of your order status on the Premier website?

DJ, can you post a pic of your order status on the Premier website?

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Jun 17, 2010 7:44:12 AM
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djschief wrote:

i ordered from the Premier site at 11:59am on the 15th, got my confirmation email and everything within one minute of ordering.  I checked my order status today and it says it was ordered the 16th and the order is on backorder...so either backorder is for everyone since they dont have the phones yet...OR its truly backordered and we will have to wait longer to get it.


I just got off the phone with premier because I was curious as to why my contract date hasn't changed. The lady i spoke to said she couldn't speak for others with orders but my order was complete and will ship on the 24th. She said once my phone is activated the contract will change because it reflects on activation not order date. With the backordered, she said it will say that until the phones are available to ship. When inventory is at 0 it is supposed to be listed as backordered, she didn't know why others had it changed but said not to worry


djschief wrote:

i ordered from the Premier site at 11:59am on the 15th, got my confirmation email and everything within one minute of ordering.  I checked my order status today and it says it was ordered the 16th and the order is on backorder...so either backorder is for everyone since they dont have the phones yet...OR its truly backordered and we will have to wait longer to get it.


I just got off the phone with premier because I was curious as to why my contract date hasn't changed. The lady i spoke to said she couldn't speak for others with orders but my order was complete and will ship on the 24th. She said once my phone is activated the contract will change because it reflects on activation not order date. With the backordered, she said it will say that until the phones are available to ship. When inventory is at 0 it is supposed to be listed as backordered, she didn't know why others had it changed but said not to worry

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Jun 17, 2010 8:05:24 AM
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yeah my premier site says it is still processing and the order date is on the 15th i got my email within minutes after ordering and i also have seen there is a pending charge for the phone on my bank account as well. it also has been updated as of the 16th. i am going to check it once more this morning before i leave for work in a few hours.

yeah my premier site says it is still processing and the order date is on the 15th i got my email within minutes after ordering and i also have seen there is a pending charge for the phone on my bank account as well. it also has been updated as of the 16th. i am going to check it once more this morning before i leave for work in a few hours.

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Jun 17, 2010 8:10:22 AM
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Teacher

FYI....

 

I ordered mine on the 15th at 7:15am EDT, and when i checked my status a few minutes ago, it still says Date Ordered:  June 15, 2010, and the status says 'processing'.  It doesn't say anything about backordered.

 

Order Status

Order ID:
Date Ordered: Jun 15, 2010

Your Wireless Equipment

 

New Service
iPhone 4 - 16GB BlackData Plan for iPhone

Name:

Status:

complete

 

Last Updated:

Jun 16, 2010

Shipping Carrier:

Unless you are an employee of UPS, USPS or DHL, your shipment should ship via FedEx.

FYI....

 

I ordered mine on the 15th at 7:15am EDT, and when i checked my status a few minutes ago, it still says Date Ordered:  June 15, 2010, and the status says 'processing'.  It doesn't say anything about backordered.

 

Order Status

Order ID:
Date Ordered: Jun 15, 2010

Your Wireless Equipment

 

New Service
iPhone 4 - 16GB BlackData Plan for iPhone

Name:

Status:

complete

 

Last Updated:

Jun 16, 2010

Shipping Carrier:

Unless you are an employee of UPS, USPS or DHL, your shipment should ship via FedEx.

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Jun 17, 2010 8:12:58 AM
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gaither go log in to your mywireless account on the wireless website it will have a link to check order status which will take you to the regular wireless customer order status page. from there put in your wireless number as the option you want to check your order on. billing zip code then the little captcha thing at the bottom. that will say if it is backordered or not. i think it is just cause it is a preorder and apple is in the process of shipping att the phones.

gaither go log in to your mywireless account on the wireless website it will have a link to check order status which will take you to the regular wireless customer order status page. from there put in your wireless number as the option you want to check your order on. billing zip code then the little captcha thing at the bottom. that will say if it is backordered or not. i think it is just cause it is a preorder and apple is in the process of shipping att the phones.

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Jun 17, 2010 8:18:05 AM
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Snakes, mine says backordered on that page

Snakes, mine says backordered on that page

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Jun 17, 2010 8:19:57 AM
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I have the same info on my order, processing etc. And received a confirmation email,  my cc was charged and money debited

from my bank account. Now the money is back in my account, status is still processing but this has me a bit concerned. ATT in the

past has been pretty crappy at filling iPhone orders. The last time I ordered through att I ordered one phone and received two with

both charged to my debit card. I guess I'll  have to call and check.

I have the same info on my order, processing etc. And received a confirmation email,  my cc was charged and money debited

from my bank account. Now the money is back in my account, status is still processing but this has me a bit concerned. ATT in the

past has been pretty crappy at filling iPhone orders. The last time I ordered through att I ordered one phone and received two with

both charged to my debit card. I guess I'll  have to call and check.

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Jun 17, 2010 8:22:54 AM
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Now I am not sure at all. I placed my order on the Premier site and got a confirmation email with an order number. When I go the regular order tracking website and type in my number another order comes up with a different order #. I am not sure what is going on.

Now I am not sure at all. I placed my order on the Premier site and got a confirmation email with an order number. When I go the regular order tracking website and type in my number another order comes up with a different order #. I am not sure what is going on.

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Jun 17, 2010 8:23:30 AM
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i am thinking it is cause it is a preorder but i can't be for certain until monday or tuesday at the earliest as i don't see the phones arriving to att until monday at the earliest. if they are smart they will ship a day or 2 early.

i am thinking it is cause it is a preorder but i can't be for certain until monday or tuesday at the earliest as i don't see the phones arriving to att until monday at the earliest. if they are smart they will ship a day or 2 early.

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Jun 17, 2010 8:29:42 AM
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Edited by BreathEZ on Jun 17, 2010 at 8:30:48 AM

The premier site and the regular site use different order numbers.  It's the same order, but if you check it on the premier site, you must use the number that came in your confirmation email from the premier store order.  If you check it on the regular AT&T site, you must use your cell number and you will see a different order number.

 

 

The premier site and the regular site use different order numbers.  It's the same order, but if you check it on the premier site, you must use the number that came in your confirmation email from the premier store order.  If you check it on the regular AT&T site, you must use your cell number and you will see a different order number.

 

 

Re: To those that ordered from the Premier Site.

[ Edited ]
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Jun 17, 2010 8:30:04 AM
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All the orders are backordered until the units are received into the AT&T system and then shipped. They'll stay backordered probably until the shipments are released so that they arrive on the 24th.

All the orders are backordered until the units are received into the AT&T system and then shipped. They'll stay backordered probably until the shipments are released so that they arrive on the 24th.

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Jun 17, 2010 8:31:19 AM
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same happened to me. not to be alarmed though cause if you search under your phone number it will bring you to that. the order number there is so they have an actual order number for the order so they can reference it. the web id number is used to track on the premier website.

same happened to me. not to be alarmed though cause if you search under your phone number it will bring you to that. the order number there is so they have an actual order number for the order so they can reference it. the web id number is used to track on the premier website.

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Jun 17, 2010 8:41:32 AM
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So it is perfectly normal to have 2 order numbers then? 1 for the Premier Site that I got through my confirmation email and then the other order number that I got by entering my cell phone number on the normal website?

So it is perfectly normal to have 2 order numbers then? 1 for the Premier Site that I got through my confirmation email and then the other order number that I got by entering my cell phone number on the normal website?

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Jun 17, 2010 9:17:10 AM
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When I track with the Premier site, using the number from the confirmation email I got, I get the page everyone is talking about, and I'm in "Processing."  If I try the "regular" order tracking page, I only receive an error message.  I wasn't concerned before but I am now that I see others are still able to see their order their via their cell number.  Why am I not able to?

When I track with the Premier site, using the number from the confirmation email I got, I get the page everyone is talking about, and I'm in "Processing."  If I try the "regular" order tracking page, I only receive an error message.  I wasn't concerned before but I am now that I see others are still able to see their order their via their cell number.  Why am I not able to?

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Jun 17, 2010 9:26:58 AM
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they could still be catching up with all the traffic they had coming to their site. if it does not show up by the end of the day i would call ATT.

they could still be catching up with all the traffic they had coming to their site. if it does not show up by the end of the day i would call ATT.

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Jun 17, 2010 1:59:42 PM
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Ok,

 

I checked the regular order status site, and it does say backordered.  I assume that it's because technically, all pre-orders are backorders.

 

Thankfully, my order date on both systems says June 15, 2010.

 

 

I found my order using my wireless number.  I noticed that the first 4-digits of the order number on the regular site order status page is the same as the last 4-digits of the order number from the premiere site. 

Ok,

 

I checked the regular order status site, and it does say backordered.  I assume that it's because technically, all pre-orders are backorders.

 

Thankfully, my order date on both systems says June 15, 2010.

 

 

I found my order using my wireless number.  I noticed that the first 4-digits of the order number on the regular site order status page is the same as the last 4-digits of the order number from the premiere site. 

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Jun 17, 2010 2:06:42 PM
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I too can't access the regular site...says error...no such info.  I ordered at 4am sharp on 15th so I ain't worried.  Premier site says processing and yesterday the Premier person said your order has been received and everything looks okay.  Also my credit card has not been billed....

I too can't access the regular site...says error...no such info.  I ordered at 4am sharp on 15th so I ain't worried.  Premier site says processing and yesterday the Premier person said your order has been received and everything looks okay.  Also my credit card has not been billed....

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Jun 17, 2010 7:24:13 PM
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I ordered mine on the premier site at 5a on the 15th.... so i should be good for the first batch

 

So i wonder about the ship date.... are they shipping it on the 23rd so we get it on the 24th? or is it shipping on the 24th and we get it on the 25th??  hmmmm

I ordered mine on the premier site at 5a on the 15th.... so i should be good for the first batch

 

So i wonder about the ship date.... are they shipping it on the 23rd so we get it on the 24th? or is it shipping on the 24th and we get it on the 25th??  hmmmm

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Jun 17, 2010 7:31:39 PM
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Mentor

 


billymatison wrote:

I ordered mine on the premier site at 5a on the 15th.... so i should be good for the first batch

 

So i wonder about the ship date.... are they shipping it on the 23rd so we get it on the 24th? or is it shipping on the 24th and we get it on the 25th??  hmmmm


I think we will get them on the 24th to be honest.

 

 


billymatison wrote:

I ordered mine on the premier site at 5a on the 15th.... so i should be good for the first batch

 

So i wonder about the ship date.... are they shipping it on the 23rd so we get it on the 24th? or is it shipping on the 24th and we get it on the 25th??  hmmmm


I think we will get them on the 24th to be honest.

 

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Jun 17, 2010 9:01:55 PM
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Yeah, I think so too... Got my fingers crossed..lolSmiley Happy

Yeah, I think so too... Got my fingers crossed..lolSmiley Happy

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Jun 18, 2010 12:22:24 AM
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im hoping for the 24th is when we get them. but we shall see.

im hoping for the 24th is when we get them. but we shall see.

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