The Run Around

The Run Around

I have called five phone numbers and spoken with 4 people, who assured me that they only wanted to make me a satisfied customer, and have not gotten any help.  I am attempting to add minutes to my military son's calling card and no one with AT&T seems to have a clue of how to help me.  I called the number on the back of the calling card 3 times and got cut off each time.  I have spent 45 min. trying to resolve this.  Can anyone help???

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Message 1 of 3

Re: The Run Around

I see that I am posting on what is apparently the wrong board.  Can someone tell me who I can call to complain?

Message 2 of 3
Former Community Manager

Re: The Run Around


noplclkhmlbg wrote:

I have called five phone numbers and spoken with 4 people, who assured me that they only wanted to make me a satisfied customer, and have not gotten any help.  I am attempting to add minutes to my military son's calling card and no one with AT&T seems to have a clue of how to help me.  I called the number on the back of the calling card 3 times and got cut off each time.  I have spent 45 min. trying to resolve this.  Can anyone help???


I'm sorry you're having a problem adding minutes, it should be a relatively easy process. 

 

Will you please send me a private message with your name, your contact phone number and the best time to contact you. I'll ask someone to call you directly so we can get this straightened out. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

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