The Run Around

The Run Around

I have called five phone numbers and spoken with 4 people, who assured me that they only wanted to make me a satisfied customer, and have not gotten any help.  I am attempting to add minutes to my military son's calling card and no one with AT&T seems to have a clue of how to help me.  I called the number on the back of the calling card 3 times and got cut off each time.  I have spent 45 min. trying to resolve this.  Can anyone help???

Message 1 of 3 (147 Views)

Re: The Run Around

I see that I am posting on what is apparently the wrong board.  Can someone tell me who I can call to complain?

Message 2 of 3 (140 Views)
Highlighted
Former Community Manager

Re: The Run Around

[ Edited ]

noplclkhmlbg wrote:

I have called five phone numbers and spoken with 4 people, who assured me that they only wanted to make me a satisfied customer, and have not gotten any help.  I am attempting to add minutes to my military son's calling card and no one with AT&T seems to have a clue of how to help me.  I called the number on the back of the calling card 3 times and got cut off each time.  I have spent 45 min. trying to resolve this.  Can anyone help???


I'm sorry you're having a problem adding minutes, it should be a relatively easy process. 

 

Will you please send me a private message with your name, your contact phone number and the best time to contact you. I'll ask someone to call you directly so we can get this straightened out. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 3 of 3 (133 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.