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Posted Oct 25, 2011
9:47:22 AM
Texting issues with latest update???

I'm having a lot of trouble with texting shows it goes out on my phone but they don't receive it. Couple other people I know are having the same problem. I changed from iphone 4 to iphone 4S. My daughter just updated her iphone 4 software & she is having the same issues.

I'm having a lot of trouble with texting shows it goes out on my phone but they don't receive it. Couple other people I know are having the same problem. I changed from iphone 4 to iphone 4S. My daughter just updated her iphone 4 software & she is having the same issues.

Texting issues with latest update???

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Oct 25, 2011 12:05:43 PM
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diane655 wrote:

I'm having a lot of trouble with texting shows it goes out on my phone but they don't receive it. Couple other people I know are having the same problem. I changed from iphone 4 to iphone 4S. My daughter just updated her iphone 4 software & she is having the same issues.



did you restart your phones?


diane655 wrote:

I'm having a lot of trouble with texting shows it goes out on my phone but they don't receive it. Couple other people I know are having the same problem. I changed from iphone 4 to iphone 4S. My daughter just updated her iphone 4 software & she is having the same issues.



did you restart your phones?

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Oct 25, 2011 12:23:11 PM
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Oh yes!! Several times. Some go thru some don't.

 

Oh yes!! Several times. Some go thru some don't.

 

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Oct 25, 2011 2:08:15 PM
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Hi there...

 

Just to clarify, is this happening with text messages (SMS) or iMessages (new with iOS5)?

 

On your phone, the green one is text messages and the blue is iMessages. 

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Hi there...

 

Just to clarify, is this happening with text messages (SMS) or iMessages (new with iOS5)?

 

On your phone, the green one is text messages and the blue is iMessages. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Texting issues with latest update???

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Nov 3, 2011 8:51:16 AM
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SMS is not going through - iMessages are fine.

SMS is not going through - iMessages are fine.

Re: Texting issues with latest update???

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Nov 3, 2011 9:28:58 AM
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It sounds like maybe your texting plan didn't carry through when you upgraded. 

 

Would you please login to your account at www.att.com and verify that your texting plan is listed? Regardless of whether it is or isn't, please send me a private message with your name, account number, your contact phone number and the best time to contact you. I'll ask a member of our team to give you a call. 

 

If the texting plan didn't carry over to your upgraded phones, it's an easy fix. If it did and you're still having issues texting, we have a whole other problem to figure out.  Smiley Happy

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

It sounds like maybe your texting plan didn't carry through when you upgraded. 

 

Would you please login to your account at www.att.com and verify that your texting plan is listed? Regardless of whether it is or isn't, please send me a private message with your name, account number, your contact phone number and the best time to contact you. I'll ask a member of our team to give you a call. 

 

If the texting plan didn't carry over to your upgraded phones, it's an easy fix. If it did and you're still having issues texting, we have a whole other problem to figure out.  Smiley Happy

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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