10-26-2011 10:09 PM - last edited on 10-27-2011 7:26 AM by jamileh
Terrible service! I called on At&t to send the background update to my Samsung Captivate 2.2 the update was specifically for Downloading Non Market Applications due to at&TS stupid security block. The lady told me to wait 90 minutes and then shut down my phone and I would be to able to download so I waited and nothing occurred I still get the security block. So I call again at 9:36pm I live in California .. and since att customer care shuts down at 10 the lady puts me on hold for ten minutes on purpose and says sorry but your going to have to call HTC? Wait what? I don't even own a HTC. Att your customer support is terrible and <keep it courteous> .Im going to try it again tomorrow. For God sakes att metro is better than you
10-26-2011 10:29 PM - last edited on 10-27-2011 7:24 AM by jamileh
Any at&t employee please push the new update so I can download non market apps cause apparently every att assistant has <keep it courteous> and can't cause a simple task as pressing a couple buttons on the desktop please help or I am going to go insane and switch to Verizon!
10-27-2011 7:24 AM
What phone are you having trouble with?
10-27-2011 8:43 PM
The problem is that the normal CSRs don't have the ability to push the update. It requires an advanced support person. You'll have to be very specific and patient with the CSRs. It took me three calls before I was finally able to get across what I wanted and get transferred to someone who could help me. He then had to contact someone else to do the actual push to my phone.
And just an FYI, you won't see anything happen on the phone and none of the menus will change. The unknown sources option won't show up but you will be able to install non market apps.
10-29-2011 1:07 PM
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