Suggestion: Need 3G MicroCell User Diagnostic Tools

Contributor

Suggestion: Need 3G MicroCell User Diagnostic Tools

It would helpful if Cisco or AT&T would provide some user management tools for the 3G MicroCell. I find it very frustrating not be able to troubleshoot or inspect the 3G MicroCell logs when experiencing an issue with the device. The ability to see simple connectivity and communications information would go a long way.

Message 1 of 4 (772 Views)

Re: AT&T would rather shade customers than invest in a fix

Getting trace logs to dive in the many ways the uCell acts up sure would be helpful.  Logs only show details the developers intend to trace so the best way to uncover firmware issues is to trace the source code. If the uCell firmware was more mature it would have those Log calls but then we would not have so many issues in the field. The uCell is intended to be a secured design to prevent eves dropping in ATT network. It is so secured even ATT techs don't have a clue.

 

In its current shape the uCell is a nice proof of concept for Cisco developers but the project never got finished. It is NOT rocket science to make things work!

At this point AT&T would rather shade customers than invest $$$ in reliable updates. As long as we are getting short-changed, ATT is on the right end of the stick: customers are under 2 years contracts - the $200 uCell can not be returned after 30 days - Perfect setup to max out short term profits.

 

Insult to injuries: "We hope we have provided you with excellent service"

 

SF.

 

Message 2 of 4 (735 Views)
ACE - Master

Re: AT&T would rather shade customers than invest in a fix

^^^^^ nicely put!
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MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 4 (725 Views)
Contributor

Re: Suggestion: Need 3G MicroCell User Diagnostic Tools

the device can be ping'd but it does not respond to http nor https
Message 4 of 4 (673 Views)
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