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I strongly recommend getting the latest firmware for your device, refer to http://www.att.com/esupport/solutionDisplay.jsp?so
I strongly recommend getting the latest firmware for your device, refer to http://www.att.com/esupport/solutionDisplay.jsp?solutionId=KB104760. Good chance this isn't the problem for your device, but you never know, best to always have the latest firmware anyways, we always want our phones to meet max efficiency . Next, if this is not able to solve the issue, try attempting a soft reset by removing the battery while the phone is on. One last step, if your issue still has not been resolved to this point, you may need to attempt a master reset of your device (please be aware that you will lose ALL data, unless it is properly backed up), refer to http://www.att.com/learningcenter/tutorials.do?tutorialId=742770. If by now your issue has not been resolved, best to give us a call, please be advised you will have to repeat these same troubleshooting steps, from that point, if applicable, you will be given replacement options, if your interested.
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