Software update for Skyrocket downloads but won't complete.

Scholar

Software update for Skyrocket downloads but won't complete.

Just got a Device Management message that a software update for my Skyrocket was available from AT&T, and it automatically connected and started downloading the 20 megs or so.  It went throught the installation process, but as the progress bar got to 75% or so, the screen went dark and the phone rebooted, showing an error message "Install interrupted.  The software update could not be installed at this time."  So I went into Settings/Software Update, clicked on Check For Updates, and it again went through the same download & install process, with the same error result.  I tried again, and this time it told me that my software was up to date, and that I could check again in about 24 hours.  I am still running Android v2.3.5.

 

Anyone out there have any idea what this update is for, and why it won't install?  Thanks.

Message 1 of 93 (11,819 Views)
Tutor

Re: Software update for Skyrocket downloads but won't complete.

Ha! you bring up a very interesting point.  I had the same problem, the download never completed.  And now you got me thinking, cause I am under an unlimited data plan.

Message 16 of 93 (9,187 Views)
Master

Re: Software update for Skyrocket downloads but won't complete.

If I would guess, it will be GB 2.3.6 with Carrier IQ removed.

 

ICS update will be much much later and much larger in size (think 200MB). The rumored ICS date (3/1) is for international versions of SGS2 and Note. AT&T versions will probably wait another 3 to 6 months.  

Message 17 of 93 (9,158 Views)
Voyager

Re: Software update for Skyrocket downloads but won't complete.

If we ever able to get his update downloaded and installed, do any of you know if we can undo it and go back to 2.3.5 (currently on my Sky) can we back up the firmware like we do on iPhone? any suggestions!
Message 18 of 93 (9,139 Views)
Contributor

Re: Software update for Skyrocket downloads but won't complete.

Same here, downloaded got to 75% on white screen and then it rebooted. 

Message 19 of 93 (9,113 Views)
Tutor

Re: Software update for Skyrocket downloads but won't complete.

I've tried twice, says I have to wait 24 hours, but says my software is up to date  and shows version 2.3.5

Message 20 of 93 (9,105 Views)
Master

Re: Software update for Skyrocket downloads but won't complete.


desibugzz wrote:
If we ever able to get his update downloaded and installed, do any of you know if we can undo it and go back to 2.3.5 (currently on my Sky) can we back up the firmware like we do on iPhone? any suggestions!

No you can't. It is a one way street unless you track down a 2.3.5 firmware and know how to use ODIN to flash it yourself.

Message 21 of 93 (9,485 Views)
Master

Re: Software update for Skyrocket downloads but won't complete.


kevin8er wrote:

I've tried twice, says I have to wait 24 hours, but says my software is up to date  and shows version 2.3.5



24-hour thing is easily fixed by clear the app data of Device Management app.

Message 22 of 93 (9,483 Views)
Teacher

Re: Software update for Skyrocket downloads but won't complete.

[ Edited ]

Ditto.  Mine did the full download, but upon install (white screen), it failed at 75%

Message 23 of 93 (9,473 Views)

Re: Software update for Skyrocket downloads but won't complete.

Just talked to att and it is a maintenance release from Samsung. It should update your Build Number gingerbread.ucla3 . Att is not sure if it is an over the air issue. Try updating from kies mini.
Message 24 of 93 (9,464 Views)
Teacher

Re: Software update for Skyrocket downloads but won't complete.

It is installing on mine right now (84% and climbing).

<pause>95%

...

<pause>

...

99% <long pause>

100% "update is OK"

...<Reboot>...

 

Nothing new on the boot screen.  Though it does take much longer once the logo has been drawn and "rethink possible" is etched on the screen.  Normally, I'm only at this screen for a second or two.  It was at least a minute or more.

Hmm....

  • The unlock screen is different.  It now shows a concentric circle with a padlock when I touch it telling me to swipe to unlock.
  • The device management page is up when I unlock.  All it says is, "Installation completed.  The software has been successfully installed.  Your phone is now ready to use."
  • Build number is not Gingerbread.ucla3  (I do not recall what it was before.)
  • Android Version 2.3.6
  • Kernel 2.6.35.11

I cannot see any other differences yet.  

 

 

Message 25 of 93 (9,347 Views)
Teacher

Re: Software update for Skyrocket downloads but won't complete.

Subsequent reboot was much much faster.  Perhaps back to normal.

Message 26 of 93 (9,327 Views)
Tutor

Re: Software update for Skyrocket downloads but won't complete.

How do you update from Kies Mini. I opened Kies Air and on my  pc it shows no place to update phone

Message 27 of 93 (9,315 Views)
Tutor

Re: Software update for Skyrocket downloads but won't complete.

THANKS! That worked.

Message 28 of 93 (9,288 Views)
Teacher

Re: Software update for Skyrocket downloads but won't complete.

How did you get it to work?  I too only have Kies Air, not Kies Mini.

Message 29 of 93 (9,219 Views)
Tutor

Re: Software update for Skyrocket downloads but won't complete.

THIS IS REALLY PISSin' ME OFF!!! Gets to 75% and says "update is fail" not only is the grammer bad, but the stupid update won't install after 4 freakin trys!!!!!!

Message 30 of 93 (9,202 Views)
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