Software update for Skyrocket downloads but won't complete.

Scholar

Software update for Skyrocket downloads but won't complete.

Just got a Device Management message that a software update for my Skyrocket was available from AT&T, and it automatically connected and started downloading the 20 megs or so.  It went throught the installation process, but as the progress bar got to 75% or so, the screen went dark and the phone rebooted, showing an error message "Install interrupted.  The software update could not be installed at this time."  So I went into Settings/Software Update, clicked on Check For Updates, and it again went through the same download & install process, with the same error result.  I tried again, and this time it told me that my software was up to date, and that I could check again in about 24 hours.  I am still running Android v2.3.5.

 

Anyone out there have any idea what this update is for, and why it won't install?  Thanks.

Message 1 of 93 (11,818 Views)
Teacher

Re: Software update for Skyrocket downloads but won't complete.

same for me

Message 2 of 93 (11,689 Views)
Tutor

Re: Software update for Skyrocket downloads but won't complete.

same here, anyone know what this update is?  2.3.6?

Message 3 of 93 (11,648 Views)
Tutor

Re: Software update for Skyrocket downloads but won't complete.

same here, I assume this is the promised ICS update.

Message 4 of 93 (11,634 Views)
Tutor

Re: Software update for Skyrocket downloads but won't complete.

I doubt that, I've heard no rumors of ICS anytime soon. Samsung and AT&T seem to be very slow when working together. My mom's Infuse still hasn't gotten the Gingerbread update (2.3.6) that was supposed to go out last August 2011.
Message 5 of 93 (11,610 Views)
Tutor

Re: Software update for Skyrocket downloads but won't complete.

ICS has been long rumored to be Q1 2012. thats by next month.

Message 6 of 93 (11,601 Views)
Contributor

Re: Software update for Skyrocket downloads but won't complete.

Same here tried twice and both failed to update....

Message 7 of 93 (11,592 Views)
Tutor

Re: Software update for Skyrocket downloads but won't complete.

Regarding Q1 2012,. Based on what I've seen from their support with the Infuse, I don't have very high hopes.
Message 8 of 93 (11,564 Views)
Tutor

Re: Software update for Skyrocket downloads but won't complete.

Good point, I don't trust ATT to be on time with the update, but I can hope that the update thats being pushed in the timeframe they gave is ICS. I won't hold my breath though.

Message 9 of 93 (11,545 Views)
Tutor

Re: Software update for Skyrocket downloads but won't complete.

Mine did this same thing.Smiley Sad

Message 10 of 93 (11,534 Views)
Contributor

Re: Software update for Skyrocket downloads but won't complete.

I have the same issue. BUT I already had 2.3.6 installed on my skyrocket. So I am wondering what this update is. since I already had 2.3.6.

Message 11 of 93 (9,224 Views)
Voyager

Re: Software update for Skyrocket downloads but won't complete.

Is this update in any regards related to the Data Usage on the LTE Network phones? , are they trying to track our usage completely and slow us down intermittently on the go? drop us to 2g/Edge when we cross a limit? are all you guy'z who received the update, unlimited data users?
Message 12 of 93 (9,217 Views)

Re: Software update for Skyrocket downloads but won't complete.

I actually downloaded it 3 different times successfully but it failed each time after the restart. now it says I have to wait 24 hours before i can check for a nother update and that my software is currently up to date even though it is same 2.3 .6
Message 13 of 93 (9,213 Views)
Contributor

Re: Software update for Skyrocket downloads but won't complete.

I'm in the same camp as you guys. I tried it twice and it failed both times at 75% on the white screen. Then my phone boots up as usual.

Message 14 of 93 (9,208 Views)
Contributor

Re: Software update for Skyrocket downloads but won't complete.

I'm not an unlimited user so I can't image then hindering my data since I pay for 2GB and never go over. But maybe it is for other unlimited LTE users?

Message 15 of 93 (9,195 Views)
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