02-21-2012 12:14 PM
Just got a Device Management message that a software update for my Skyrocket was available from AT&T, and it automatically connected and started downloading the 20 megs or so. It went throught the installation process, but as the progress bar got to 75% or so, the screen went dark and the phone rebooted, showing an error message "Install interrupted. The software update could not be installed at this time." So I went into Settings/Software Update, clicked on Check For Updates, and it again went through the same download & install process, with the same error result. I tried again, and this time it told me that my software was up to date, and that I could check again in about 24 hours. I am still running Android v2.3.5.
Anyone out there have any idea what this update is for, and why it won't install? Thanks.
02-22-2012 4:26 PM
02-22-2012 5:09 PM
AT&T obviously doesn't care about the amount of inconvenience and expense that they forced upon customers with this bug-ridden software update.
I naively launched the software update this morning that was pushed out by AT&T. My phone was frozen up from that point on. I tried Power cycling, battery pull, 3 button reset - nothing worked.
I went to AT&T store this afternoon and spent 1.5 hours with the local AT&T tech and a Samsung tech we called. Turns out this is a known problem reported by many customers, and all agreed that it is being caused by the AT&T software update that was pushed out.
It is very disappointing to know that AT&T will not take responsibility for the problem that they admittedly caused. Fortunately, my phone was still under warranty. If not, it would've been a complete loss to me, even though the damage was caused by AT&T.
AT&T is shipping me a replacement phone a week from now, but they were unwilling to provide me with a suitable temporary phone to use while I wait. I cannot afford to be without a phone/email/internet for a week.
I ended up "temporarily" purchasing a completely new Skyrocket (paid $583) that I will return within 30 days to have $548 refunded. AT&T has the gall to charge me a $35 restocking fee.
This problem caused by AT&T will cost me $35, 1.5 hour of time, many lost personal photos, and a day of frustration!
Note to self - this is definitely my last phone contract with AT&T.
02-22-2012 5:16 PM
AT&T doesn't care (see my post below). They also offered to overnight ship my replacement phone for $14.95, but it would not have arrived for 1.5days, not in time for my travel departure.
They obviously had new units in the store that they could've used as a replacement - they sold one to me for $583!
02-22-2012 5:16 PM
Hey Guys/Gals. Just wanted to post my 2 cents. I got to the same 75% point with the "Update Failed" message. I wanted to start clean anyways, so I reset my Skyrocket to its factory settings, and then applied the update. Everything went fine with the update
Here are some changes I have noticed:
the Android version went from 2.3.5 to 2.3.6.
the Baseband is now I727UCLA3
kernal stayed the same at 126.96.36.199
Build number is Gingerbread.UCLA3
Lock screen seems to be quite fast, a quick swipe with your thumb and your home screen or previous screen is right there, seems like before, there was a bit of a flash/refresh lag.
The lock screen has a centered circle where the missed calls and texts count is located. A swipe in the appropriate direction will launch the phone or messages.
The incoming call screen looks different, has circle that appear on the bottom of the screen instead of the center.
My LTE coverage bar has increased from 2, to 4bars, so I have a stronger signal. -89dbm 26asu. My LTE speed hasn't really increased. I was averaging in 9-10mbps, where I live outside of city, its about the same since I applied the update. In the middle of the city I get 20+mbps, sometimes as high as 48+mbps...it is smoking! As it is, my LTE speed is as fast as my cable modem internet service.
That's what I noticed so far.
02-22-2012 6:50 PM
My skyrocket froze on the white screen during download. ATT store told me it was Samsung's fault. Told me to download the software from the Samsung website. But the Samsung website won't even recognize my phone in the 'frozen' state. Who is responsible - ATT or Samsung. Phone is less than 2 months old.
02-23-2012 8:12 AM
How did you get it to work? I too only have Kies Air, not Kies Mini.
I was talking about clearing data from dl manager
02-23-2012 11:50 AM
My phone was done with the update in under 5 minutes, no drama whatsoever. I was bone stock though.
Unlock screen is different, answer call screen is different, Carrier IQ is removed, seems a bit more snappy, but now my soft keys wont light up when set to Always On.
If i hit the power button 3 times real fast before unlock, the keys light up. If i just hit it one time, no light. This blows!
The update still didnt fix the disappearing browser windows and Im still missing calls.
Another Firmware blunder courtesy of the ATT/Samsung tag team.
02-25-2012 5:14 AM
On Wednesday the 22nd I attempted the software update, but the update failed and I had the "white screen with blank progress bar" situation that has been described here. I took the phone to a local AT&T warranty location and when I mentioned my problem, the guy said, "I'll be right back!" and went and got a fellow from the back who wanted to see a phone with my situation. They hooked the phone up to their computer at the desk and within 10 minutes, I was up and running with 2.3.5 Andriod. According to the fellow, they are aware that the update has problems and pulled it. He also said there are 105 of these AT&T warranty centers across the country. The one I went to happened to be attached to a larger store. If you're having this problem, save yourself some time and frustration and find a (hopefully) nearby AT&T warranty center to have them fix your phone.
02-25-2012 7:42 AM
02-25-2012 10:37 PM
My phone has also been stuck on the update screen since Wed. I finally had time to visit my local Device Support Center earlier today. Unfortunately they did not have the neccessary software to revert it back to the original OS on site. They offered to have a replacement phone sent overnight, so my wait will be a bit more than 10 minutes. Still pretty good customer service though.
02-26-2012 11:14 AM
Mine did same thing as All the others. Never installed either. Thought it was Maybe because mine is Rooted, but I guess that is not the problem. It now shows when I run the Update, that there is No Update. But yet it did not change any of the version info. CRAZY......... Heck, it maybe years end before we get Ice Cream If we ever do from ATT..........
02-27-2012 7:11 AM
All this fail is no doubt related to crapware installed by T and Sammy. Now I relize that Android must be customized to work on different hardware (cpu, gpu, modem, camera, chipset, etc.), got that. But in their zeal to try and differentiate their product T, Sammy and others have gone too far. Just give us Android. This is a commodity business. Except for the hardware (and associated drivers) there is no diffirentiation. Nobody bought an S2 Skyrocket for the interface, they bought it for big screen, dual core processor and LTE capability. Ditto for network providers. Nobody chooses T because of the software you put on the phones. They bought T because of the hardware, LTE, coverage area, or network availablity (yes I know that sounds strange but in many places not named New York and San Francisco, T is superior to other carriers in network availbility).
Hardware and network are comodity products. Live it, learn it, figure out how to compete on that basis.
Particularly stay out of the one business you both positively suck at: software.
04-04-2012 7:35 AM - edited 04-04-2012 7:47 AM
Looks like it's out again.
And it udated sucessfully.
Android Version 2.3.6
04-05-2012 8:39 PM
Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!
Find out the very latest about the new iPad Pros!
Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!
Congratulations! You earned the Liz badge!