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So thats it, its official ATT doesnt care

Scholar

So thats it, its official ATT doesnt care

No upgrade pricing was given to loyal customers, while some people on same plans are getting the upgrade pricing, I confirmed with 3 people on same plan as me with same date as me getting it at the right price, while I was greeted with upgrade available and a 11/22 date... ATT this is not right and as many times as I said it before I feel cheated and betrayed I dont care what ATT followers are saying here. 

 

We got cheated !!!! I would of been ok with atleast 1normal upgrade on primary line and a early upgrade $250 fee for the other, but no Greed took over ATT and they said good bye to me. Well Good bye to you.......

 

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Message 1 of 124
Teacher

Re: So that's it, its official ATT doesn't care

Their sure is a lot of crying going on about the iphone 4s. I really don't see what all the hype is all about especially if you have an iphone 4. The only people I know of that give yearly upgrades are Verizon and Sprint. I here Sprint doesn't do it anymore but I'm not sure so that leaves Verizon. So if you want a yearly upgrade your going to have to leave At&t and pick another cell provider. I for one am happy with my iphone 4 and won't be upgrading.

Message 91 of 124
Professor

Re: So that's it, its official ATT doesnt care


@graphite07 wrote:


not really it expries soon and not july 2012.



So, I take it that you didn't sign a two-year contract when you got the iPhone 4?

Message 92 of 124
Expert

Re: So thats it, its official ATT doesnt care

We're mostly customers here, so we cannot access your account.  Smiley Happy

 

You'll need to send a PM to a Community Manager (ATT employee) who can look up your account and answer your questions.


Jam
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2548143

 


@Kann2380 wrote:
Hi- my upgrade date is also feb 2012. Could someone look into that for me also? This is not a family line and I upgraded last year at iPhone launch. My 2 friends with similar plans who waited with me that day can both upgrade in November. I tried calling 611 but no one could explain it to me.



Message 93 of 124
Teacher

Re: So thats it, its official ATT doesnt care


@Loyal4Now1 wrote:
Just so everyone is clear, the subsidized upgrade program is not part of any contract. It is a program ATT offers and is subject to change whenever and for whatever reason they think appropriate. No ATT subscriber signs a contract limiting or guaranteeing them a particular upgrade eligibility date. It is simply an ATT policy they can apply as they choose.

This is the essence of that problem here - this is not about their contract - the contract itself states that it can be broken for a set fee. This is about an ATT consumer being dissatisfied for something that ATT was providing in the past - **as a policy matter**

 

Is ATT saying that they will make $250 more off me between Nov 2011 and Feb 2012 ? I certainly do not see that !

 

Or is ATT saying that by giving me the upgrade in Nov 2011 (thus shortening the eventual contract length by about 4-5 months), I will decide to leave ATT sooner when the new contract done in NOV 2011 expires in 2014 ? Keep in mind - someone who is with ATT will stay with ATT if satisfied - contract or no contract.

 

Where does this $250 fee come from - APPLE ?

 

It is plausible that ATT (or APPLE) is gambling on fleecing even more money ($250 in my case) by betting on the IP4S being good enough to make someone cough up $250 more.

 

If so, this has the trappings of a big backfire (more so for ATT, less for APPLE) ...

Message 94 of 124
Scholar

Re: So thats it, its official ATT doesnt care


@hpsb wrote:

@Loyal4Now1 wrote:
Just so everyone is clear, the subsidized upgrade program is not part of any contract. It is a program ATT offers and is subject to change whenever and for whatever reason they think appropriate. No ATT subscriber signs a contract limiting or guaranteeing them a particular upgrade eligibility date. It is simply an ATT policy they can apply as they choose.

This is the essence of that problem here - this is not about their contract - the contract itself states that it can be broken for a set fee. This is about an ATT consumer being dissatisfied for something that ATT was providing in the past - **as a policy matter**

 

Is ATT saying that they will make $250 more off me between Nov 2011 and Feb 2012 ? I certainly do not see that !

 

Or is ATT saying that by giving me the upgrade in Nov 2011 (thus shortening the eventual contract length by about 4-5 months), I will decide to leave ATT sooner when the new contract done in NOV 2011 expires in 2014 ? Keep in mind - someone who is with ATT will stay with ATT if satisfied - contract or no contract.

 

Where does this $250 fee come from - APPLE ?

 

It is plausible that ATT (or APPLE) is gambling on fleecing even more money ($250 in my case) by betting on the IP4S being good enough to make someone cough up $250 more.

 

If so, this has the trappings of a big backfire (more so for ATT, less for APPLE) ...


It doesn't (or wouldn't) shorten the contract length. It replaces the existing contract with a new two year contract and a new upgrade period which is redetermined independently of what your last one was.

 

The $250 is intended to recoup (or partially recoup in some cases) the remaining balance of the subsidy AT&T gave you the last time you upgraded, which it would otherwise lose if it just let you upgrade early.

 

Look, AT&T had a business case for extending early upgrades to early 4 adopters back in the day. It wanted to lock those folks into new two year contracts in order to reduce the likelihood that they would leave for Verizon when their contracts expired. It made sense at the time for AT&T to do that, based on protecting ITS interests, not your interests. 

 

It doesn't make sense from a business perspective to do it now. We get that it sucks for you to want the shiniest new toy on the block for a rock bottom price and to be confounded in that pursuit, but oh well.

Message 95 of 124
Teacher

Re: So thats it, its official ATT doesnt care


@dww0311 wrote:

The $250 is intended to recoup (or partially recoup in some cases) the remaining balance of the subsidy AT&T gave you the last time you upgraded, which it would otherwise lose if it just let you upgrade early.

 


Really ? - If my contract is extended - how would I be leaving early ? ATT still does not make any "extra" $250 off me in any case (unless I terminate my contract by paying ETF).

 

And how do you happen to know this as a matter of fact? Perhaps you are the CEO of ATT in disguise - trying to answer customers concerns ?

Smiley Happy

Message 96 of 124
Scholar

Re: So thats it, its official ATT doesnt care


@hpsb wrote:
Really ? - If my contract is extended - how would I be leaving early ? ATT still does not make any "extra" $250 off me in any case (unless I terminate my contract by paying ETF).

 

And how do you happen to know this as a matter of fact? Perhaps you are the CEO of ATT in disguise - trying to answer customers concerns ?

Smiley Happy


No, I just know how to read a contract and I can add & subtract.

 

Every time you enter into a contract with AT&T, it sells you a grossly discounted device. For example, the new IP4S I just ordered, at $299, cost AT&T a good deal more than $299. The difference between what AT&T paid and what I paid is called the carrying balance, and it is recouped by AT&T over the life of the contract. How long it takes to recoup it varies depending on which rate plan, data plan, messaging plan, etc. you select, which is why people who all have 2 year contracts have different upgrade windows. Some paid back the subsidy (via their bill) quicker than others. Think of it as AT&T selling you a phone at retail via credit.

 

When it let those IP4 early adopters upgrade before their upgrade windows had been satisfied, it lost the remaining balance on every one of the phones that they were discarding in favor of their IP4s. It simply wrote that money off.

 

What you are saying is that now, you want AT&T to write off the remainder of the subsidy it gave you on that IP4 you bought and which you haven't repaid. It has no incentive to do that. Why would it?

 

You're effectively arguing this: You buy new car from Ford, and begin making payments. A year later, shiny new better happier Ford car comes out, and you want it badly. Ford agrees to essentially take the remainder of the balance you haven't repaid on the first car you bought and throw that away so that you can buy shiny new better happier Ford.

 

And because Ford agreed to lose money for you once, you think that it should have to do it every time that you want the next shinier newer betterer happierer Ford that comes out.

 

Think that's realistic?

Message 97 of 124
Master

Re: So thats it, its official ATT doesnt care

OK, so here's where we are.  AT&T has allowed early upgrades in the past on iPhones.  This time they haven't and some people are upset.  Somewhat understandable, but ultimately now what?  The deed is done.  They haven't relented or seen the error of their ways or whatever people want to call it, and there is no indication that they are going to change their minds.  The reason doesn't matter at this point as it's too late to get one on launch day unless you stand in line somewhere and get very lucky.  The time for web preorders for getting the phone on launch day is long past.

 

So, it looks like people who are upset about this have 3 options:  1)  Wait until your upgrade date and get the phone for the full discount price or, 2) Suck it up and pay the +$250 early upgrade price and get your phone sooner than your upgrade date or, 3) Pay the EFT and go over to Verizon or Sprint for the next 2 years.  Seems that it's time to let it go and implement your option.  Futher back and forth isn't going to get anyone an iPhone 4S any sooner. I think.

Message 98 of 124
Scholar

Re: So thats it, its official ATT doesnt care

So with everyone saying 4S is not a big deal and demand wont be crazy ? The iPhones are sold out and the wait time is not 1-2 weeks.... I can only see whats it going to be once we all get to our date 11/22, Thanks a lot ATT!
Message 99 of 124
Scholar

Re: So thats it, its official ATT doesnt care


@yozhbk wrote:
So with everyone saying 4S is not a big deal and demand wont be crazy ? The iPhones are sold out and the wait time is not 1-2 weeks.... I can only see whats it going to be once we all get to our date 11/22, Thanks a lot ATT!

By that time, it will have eased back down closer to normal and you'll probably be able to walk into a store and pick one up at your leisure.

Message 100 of 124
Professor

Re: So thats it, its official ATT doesnt care


@yozhbk wrote:
So with everyone saying 4S is not a big deal and demand wont be crazy ? The iPhones are sold out and the wait time is not 1-2 weeks.... I can only see whats it going to be once we all get to our date 11/22, Thanks a lot ATT!

Everyone's upgrade date isn't 11/22, so the crowd that wants a new iPhone probably won't be that large on that day.  And yes, the unthinkable will happen, too.  Some iOS users will switch platforms to Android, BlackBerry, Windows Phone 7, and others. Smiley Surprised

Message 101 of 124
Master

Re: So thats it, its official ATT doesnt care


@21stNow wrote:

@yozhbk wrote:
So with everyone saying 4S is not a big deal and demand wont be crazy ? The iPhones are sold out and the wait time is not 1-2 weeks.... I can only see whats it going to be once we all get to our date 11/22, Thanks a lot ATT!

Everyone's upgrade date isn't 11/22, so the crowd that wants a new iPhone probably won't be that large on that day.  And yes, the unthinkable will happen, too.  Some iOS users will switch platforms to Android, BlackBerry, Windows Phone 7, and others. Smiley Surprised


Plus people who didn't get the early upgrade have all left and gone to Sprint or Verizon, haven't they?  Smiley Wink

Message 102 of 124
Expert

Re: So thats it, its official ATT doesnt care


@yozhbk wrote:
So with everyone saying 4S is not a big deal and demand wont be crazy ? The iPhones are sold out and the wait time is not 1-2 weeks.... I can only see whats it going to be once we all get to our date 11/22, Thanks a lot ATT!


Iphone 4 first day sales approx 1.5 million, apple said 1.7 million

 

http://news.cnet.com/8301-31021_3-20008852-260.html

 

Iphone 4S first day sales appeox 600,000

 

http://ismashphone.com/2010/06/600000-iphone-4s-preordered-10-x-higher-than-1st-day-3gs-sales.html

 

seems kind of meeh there considering there at 4 locations to obtain a Iphone 4S now

 

1. Apple

2. ATT

3. Sprint

4. Verizon

 

last year at release there where only 2 vendors

 

1. Apple

2. ATT

 

would seem that if it was such a hot item the numbers should have exceeded those of the 4 release what with all the people that are flocking away from att for the phone when they did not get the perk of early upgrade.

 

The early upgrade perk last year was one of the better marketing incentives that ATT offered, last year the iphone was exlcusive at the time of release, but when most people's upgrade elgibility that had the 3GS on release date rolled around there was a chance that another carrier would have the phone giving them a second option - so by offering the eraly upgrade they locked those people into another 2 years up front.

 

This year there was already another vendor and one coming on at release, so there was no marketing incentive to offer, especially with the larger remaining ETF's the would be collected if the person actually did leave and the simple fact of the additional contrat time that was paid when they took advantage of the early upgrade, all in all a brilliant marketing ploy for last year, it was a win win situatiuon for ATT back then, now it isn't

Message 103 of 124
Scholar

Re: So thats it, its official ATT doesnt care


@dwill05 wrote:

Plus people who didn't get the early upgrade have all left and gone to Sprint or Verizon, haven't they?  Smiley Wink

I am still amazed at what Sprint agreed to (committing to buy > 30 million iPhones over 4 years, whether it could sell them or not, and dumping WiMAX in favor of building out an expensive LTE network from the ground up).

 

I'll honestly be surprised if the company still exists in 10 years.

Message 104 of 124
Expert

Re: So thats it, its official ATT doesnt care


@dww0311 wrote:

@dwill05 wrote:

Plus people who didn't get the early upgrade have all left and gone to Sprint or Verizon, haven't they?  Smiley Wink

I am still amazed at what Sprint agreed to (committing to buy > 30 million iPhones over 4 years, whether it could sell them or not, and dumping WiMAX in favor of building out an expensive LTE network from the ground up).

 

I'll honestly be surprised if the company still exists in 10 years.



they are playing the percentage on that - the iphone maybe the key to pull Sprint out of the cave-in disaster from the Nextel merger, especially if they hold to their statement about unlimited data (with a strict fair use policy) they are banking on the iphone fanatics to jump ship and go to the one company that still offeres unlimited data. To bad their actual coverage is poor in a lot of places.

 

suspect they will be around, esepcially if the ATT / T-Mobile merger follwos through, worse comes to worse teh goverment will bail them out with a loan like they did the car companies and the banks

Message 105 of 124
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