So thats it, its official ATT doesnt care

Professor

Re: So thats it, its official ATT doesnt care

If you want to be able to upgrade at will, then you should be looking at the no-commitment price.  If you sign the contract, you need to hold up your end of the bargain.  At&t does make exceptions for early upgrades, but that is for thier own reasons.  Nowhere in the contract is an early upgrade mentioned.  

Message 16 of 124
Scholar

Re: So that's it, its official ATT doesn't care

You guys still do not get what I`m saying.
Message 17 of 124
Master

Re: So that's it, its official ATT doesn't care

We get it, Like you if I want to upgrade, I am going to be waiting until November if I want the upgrade price. I CAN order today for the early upgrade price. I Choose not too!
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 18 of 124

Re: So that's it, its official ATT doesn't care


hpsb wrote:

"Fortunately for me my wife isn't interested in having the latest and greatest iPhone, so on alternate years I use her upgrade to get the new phone and pass my old one down to her"

 

LOL - The funniest thing I read on the forum so far - my wife would kill me for siphoning phones off her .. Smiley Happy)

 

Yes you are correct that Sprint or Verizon may be no different - but tell me one thing if enough customers switch to Sprint, wouldn't you think the CEO of ATT would squirm in their shoes (contract or no contract - the shareholders are what matters) ?

 

My change of Vendor is a small statement from my side - to make a point to ATT not VZ or Sprint - regardless of their policies - ATT policy (not their contract) sucks and that is what matters at this point of time. I can vote with my wallet and let my displeasure be known - contract or no contract.

 

My opinion is that others should also feel encouraged to send a message to ATT - raise the bar - do not be in the same league as VZ or Sprint - be "different", and be "better"


Except by taking your business to Sprint or Verizon you aren't telling AT&T to be better than than them.  You're telling AT&T to be more like them.

 

As to my wife's upgrades, the way she sees it is that she gets a free upgrade to the last generation iPhone every year. Smiley Happy

Message 19 of 124

Re: So that's it, its official ATT doesn't care


yozhbk wrote:
You guys still do not get what I`m saying.

No, we get what you are saying.  We just don't agree with it.

Message 20 of 124
Teacher

Re: So thats it, its official ATT doesnt care

"If you want to be able to upgrade at will, then you should be looking at the no-commitment price.  If you sign the contract, you need to hold up your end of the bargain.  At&t does make exceptions for early upgrades, but that is for thier own reasons.  Nowhere in the contract is an early upgrade mentioned.  "

 

I do not have to do as you. I can simply wait out my current contract and never ever again do any business with any ATT product.

 

Think about it - ATT will lose revenue from at least two lost voice accounts and two data plans - whereas they could have ensured both for an additional 16-18 months beyond the current expiry (at least)

 

I was never with ATT due to their "contracts" - I have been with them of on my own volition.

 

If this is all about contracts, then there is no need for customer satisfaction. Everyone should then just follow your contracts and neither be happy nor dissatisfied.

 

 

Message 21 of 124
Master

Re: So thats it, its official ATT doesnt care


hpsb wrote:

 

 

If this is all about contracts, then there is no need for customer satisfaction. Everyone should then just follow your contracts and neither be happy nor dissatisfied.

 

 



Consider this, the carriers are all commodities... Some features and pricing on each network will be better or worse than the others.  Choose the one that works best for you!  ATT has made some choices in what they are pricing for!  They know they will loose some and they believe they will gain more.  Verizon has also made their decisions as to who they will gain and who they will loose.  And Sprint is gambling that their network can support unlimited data.....  Look at Verizon, they started out offering unlimited data like ATT did and have switched to tiered offerings for data.

 

Not arguing that ATT is good, bad or indifferent, just choose the commodity that works best for you......

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 22 of 124
Teacher

Re: So that's it, its official ATT doesn't care

"Except by taking your business to Sprint or Verizon you aren't telling AT&T to be better than than them.  You're telling AT&T to be more like them"

 

If all three will treat me no different (contractually) - they *are* the same then - correct ? If ATT were to be different and better - I would have satisfaction in that knowledge - I would not think of leaving them. Think about it. Smiley Happy

 

I have been their customer for many many years. It is up to ATT to cotinue keeping my business - or lose it. In this case - lose it almost certainly - not now - but as soon as my contract is up.

Message 23 of 124
Master

Re: So that's it, its official ATT doesn't care


hpsb wrote:

 

 

If all three will treat me no different (contractually) - they *are* the same then - correct ? If ATT were to be different and better - I would have satisfaction in that knowledge - I would not think of leaving them. Think about it. Smiley Happy

\



I agree with you.  The carriers are not there yet in their thinking like a Disney or Apple are......  Verizon wants to control what you get to their own detriment in my mind, ATT is trying to build out capacity and Sprint is strugling to save their bacon and maybe become a top tier carrier.  For now they are all Commodities with differnet flavors, GSM or CDMA.  For now ATT is the only game in town that you can even use an unlocked iPHone on per some recent articles from All Things Digital.  

 

They will get there but not just yet!  They also need to ensure that they provide an appropriate return for their investors and if they give everything away, they may not have capital to continue to grow. They are all balancing these factors.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 24 of 124

Re: So that's it, its official ATT doesn't care


hpsb wrote:

"Except by taking your business to Sprint or Verizon you aren't telling AT&T to be better than than them.  You're telling AT&T to be more like them"

 

If all three will treat me no different (contractually) - they *are* the same then - correct ? If ATT were to be different and better - I would have satisfaction in that knowledge - I would not think of leaving them. Think about it. Smiley Happy

 

I have been their customer for many many years. It is up to ATT to cotinue keeping my business - or lose it. In this case - lose it almost certainly - not now - but as soon as my contract is up.


I'm curious: What do you know about service from Sprint and Verizon?  Do you know their policies on purchasing subsidized phones?  Do you know whether or not you are setting yourself up for an even worse situation next year?

 

From your previous posts, I get the impression that you haven't done the research into those questions.  You are upset that AT&T isn't letting you upgrade at their lowest price tier yet and so want to stop doing business with them.  I'll certainly admit I haven't done the research.  I've seen it mentioned that AT&T's upgrade policies are the least restrictive of the three, but I don't know how true that is without having looked into it myself.  I just recommend looking into the matter before switching because you're upset.

Message 25 of 124
Former Community Manager

Re: So thats it, its official ATT doesnt care


hpsb wrote:

The OP does make some valid points.

 

I upgraded to IP4 at the same time last year that everyone else did - one day before it was launched I recieved and activated it. Account in good standing etc.

 

For some reason, my date is showing an Feb 2012. Can someone - anyone who is defending ATT and their contract terms defend/explain why other IP4 owners are getting to see a date of Nov 2011 and only in my case is the date Feb 2012 ?

 

Keep in mind no one could else have upgraded to IP4 (with a two yr extension) before I was able to.

 

Due to this - I will go to Sprint as soon as I can. Have been a customer of ATT for almost a decade.

 

If it is true that ATT has the right to define/enforce thier contract, I have the right to take my businees where it pleases me. Period.


hpsb - Is that line a secondary line on a family plan? If so, that's why the date is in February. If not and this is an unexpected change in eligibility date let me know and we'll get you together with someone to review your account. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 26 of 124
Professor

Re: So that's it, its official ATT doesn't care


hpsb wrote:

 

My opinion is that others should also feel encouraged to send a message to ATT - raise the bar - do not be in the same league as VZ or Sprint - be "different", and be "better"


AT&T is already different and better than AT&T and Sprint.  Rollover minutes comes to mind.

 

My upgrade date is later than yours, at March 2012, but I don't see anything to complain about.

Message 27 of 124
Master

Re: So that's it, its official ATT doesn't care


youngjm wrote:

 

They will get there but not just yet!  They also need to ensure that they provide an appropriate return for their investors and if they give everything away, they may not have capital to continue to grow. They are all balancing these factors.



Let me expand upon this a little further.  I do think we are seeing some in ATT and I am sure others at the other carriers focusing even more on customer service but that culture change takes time and they must also work within the Policies made by those weighing all the various factors.  Going outside those policies can lead to termination and none of us want to see someone loose their jobs over a phone.  The mods and Community Managers allow us to have these discussions and do try to help where they can.

 

Consider this...  Have you ever gone to Disney and waited in a long line and looked at the others who were coming in from a different area?  They have Fast passes.  They are available for all but only every two hours for any one ticket.  The cast members have a very polite way to tell you why you have to wait and they don't.  You don't get what you want, to go ahead of everyone else, but most think that Disney offers exceptional service.

 

It is a balancing act.......

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 28 of 124
Teacher

Re: So thats it, its official ATT doesnt care

 


hpsb - Is that line a secondary line on a family plan? If so, that's why the date is in February. If not and this is an unexpected change in eligibility date let me know and we'll get you together with someone to review your account. 


Hi, the line checked for upgrade is not in a family plan - although I do get mails every month asking to convert into a famliy plan Smiley Happy

 

 

 

Message 29 of 124
Former Community Manager

Re: So thats it, its official ATT doesnt care


hpsb wrote:

 


hpsb - Is that line a secondary line on a family plan? If so, that's why the date is in February. If not and this is an unexpected change in eligibility date let me know and we'll get you together with someone to review your account. 


Hi, the line checked for upgrade is not in a family plan - although I do get mails every month asking to convert into a famliy plan Smiley Happy

 

 

 


 

Why don't you send me a private message with your name, account info, phone number and the best time to contact you. I'll ask our team to review your account and give you a call to go over your status with you. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 30 of 124
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