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So Upset I moved phone companies

So Upset I moved phone companies

I have been a loyal apple iPhone user for since the get go.

I recently left my iPhone 3G in the back of a Taxi & thought I'd lost it for good but subsequently got it back.

 

It was during the few days that I had no phone & was not sure if the Taxi driver handed it in was when I decided since I have only 11 days left on my contract I may as well go down to AT&T store & get the new one.

 

 I tell the clerk my sob story & say to him that I'd like the new one with a new 2 year contract can you just add on the 11 days to the new contract.

He says NO. You have to wait the 11 days.

I said, but I cant wait the 11 days I need a phone today. The only thing he could do for me was try & sell me a new cheap phone for the 11 days & come back when that time was up.

I said I'm not buying a cheap phone just to take me 11 days, I'd like the new iPhone & a new contract.

Again a resounding but polite NO, sorry you cannot do that.

 

Now I'm losing it, I raised my voice intentionally so that other customers could hear our conversation. Not too much but enough.

I said, I've been a customer both directly & indirectly of AT&T for a number of years now, if you would like that to continue then you will accept the fact the 11 days left on my contract is not worth losing a paying customer, a customer who if he does not walk out of this store with a new iPhone & a new contract, then he will NO longer be a customer of AT&T, he will be a customer of Sprint.
To my complete amazment he said & I QUOTE.

"Sir that's your choice but you will have to do what you have to do!"

 

Gob-Smacked

He basically just told me to GO & {word filter evasion} my self in so many words & I let him know it. (BTW I added the Astrix)

 

I marched out of the store & went straight over to Sprint. Walked out 20 mins later with the HTC evo & you know something I have never been happier.

 

There were a couple of other things that were starting to annoy me about AT&T & Apple that I should comment on as it made things easier for me to move without worrying about being iPhone addicted.

1. The upgrades that we cannot uninstall without going through freaking hoops just to get our phones back to the speed they were going before the 4.0 upgrade.

(I know every 3G & 3GS user knows exactly what I'm talking about)

2. AT&T refusing to insure the iPhone which I found odd considering there were more expensive phones there that they did insure. (not sure if thats the case now but they never used to)

 

I am so happy with Droid right now that a number of my friends are considering moving over to the dark side or in this case FROM the dark side, yes pun intended.

Yes there are a few apps that I miss but there are more than plenty to cover my bases at the store.

 

AT&T & Apple need to get there act together.

Stop charging through the nose for trivial things, if Sprint can give me unlimited everything for $70 then so can you.

Stop upgrading software on phones (iPhone) so that many users want to immediately uninstall it, give us the option to uninstall an upgrade. Its our freaking phones we paid for them we should have the rights to decide what we want on them.

(& I dont want to hear the old argument its apples property you signed the contract bla bla bla,

WE also paid good money, we also pay a monthly bill, we also want our phones to run at a reasonable speed, if they don't then we should have the right to uninstall upgrades.

 

Sorry I had to vent.

I am a former AT&T customer who was treated like a leaper

If that's the way AT&T treat long time customers then you know where you can go.

 

 

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Message 1 of 56
Expert

Re: So Upset I moved phone companies

Glad to hear you are happy, but ATT did nothing wrong, you where ot eligible for a upgrade and they don;t make execptions - as a matter of interest no provider will make an exception. Enjoy Sprint

Message 2 of 56

Re: So Upset I moved phone companies

Actually thats not correct, when I told the sprint guy my story he was kinda amazed. They do it all the time.

Message 3 of 56
Professor

Re: So Upset I moved phone companies

You are not entitled to a discount simply because you have 11 days left on your contract.

You are eligable for the early upgrade pricing.

 

It's  a legally binding contract.  Regardless of what Sprint does, AT&T holds customers accountable to their contracts.

 

Enjoy your new phone and service.

Message 4 of 56
Scholar

Re: So Upset I moved phone companies

Sorry to hear about your experience--know what you mean. I had the same problem and had to wait. No real big deal. ATT told me that I had to pay for full prices to upgrade to a 3GS last year. This year I lucked out going from 3GS to 4. I decided to keep my 3GS as a backup for now. I know Verizon will give a break but doesn't budge with their upgrade either--especially if you call and order over the phone. Good luck at Sprint.
Message 5 of 56
Expert

Re: So Upset I moved phone companies


enigmaPrime wrote:

Actually thats not correct, when I told the sprint guy my story he was kinda amazed. They do it all the time.


the sprint sales weasel was saying what he or she needed to say to stroke your ego and get the contract signed, read sprint and verizon's forums they are full of the same types of statements you have made, not eligible - pay full or slightly discounted price, just like ATT's. No matter what the sprint sales weasel tells you - they will hold oyu to the letter of the contract you just agreed to, no early upgrades either

Message 6 of 56
Professor

Re: So Upset I moved phone companies

to sprint's credit they will let you leave a month early w/o any etf Smiley Wink

Message 7 of 56

Re: So Upset I moved phone companies

Complete & utter nonsense, I just called Sprint support & talked to a rep & asked him can I upgrade before my contract ends.

He said People call all the time & get moved up by a month, they dont advertise it but it does happen.

(I also googled it & same results)

 

Calling someone a weasel concidering you have never met that person is getting a little low me thinks.

 

I've had nothing but good experiences with ATT & apple, up until now that is.

I chose to enact my power as a paying customer & stop giving them my money.

 

Their loss sprints gain.

Message 8 of 56
Expert

Re: So Upset I moved phone companies


enigmaPrime wrote:

Complete & utter nonsense, I just called Sprint support & talked to a rep & asked him can I upgrade before my contract ends.

He said People call all the time & get moved up by a month, they dont advertise it but it does happen.

(I also googled it & same results)

 

Calling someone a weasel concidering you have never met that person is getting a little low me thinks.

 

I've had nothing but good experiences with ATT & apple, up until now that is.

I chose to enact my power as a paying customer & stop giving them my money.

 

Their loss sprints gain.


come back in a year and half and see if the same thing is true, sorry you where sold a bill of goods. Personal expierence - have a business contract with them and employees that use them in their home area - sprint does not let you early upgrade and the full reduced price. Sorry if I offended your sensiblities, but commissioned sales personal and those that are required to have a minimum number of sales in a time period  to retain their employement tend to say what is required to make a sale no matter if it is accurate or not

Message 9 of 56
Scholar

Re: So Upset I moved phone companies

Good luck with sprint. But you lost me at the 11 days. I thought at&t was offering early upgrades to the iphone4.

that's what i was told last month even though i have 4 months left  on my contract. just pay the 18.00 fee.

which they offered to wave

Message 10 of 56
Scholar

Re: So Upset I moved phone companies

 


enigmaPrime wrote:

Complete & utter nonsense, I just called Sprint support & talked to a rep & asked him can I upgrade before my contract ends.

He said People call all the time & get moved up by a month, they dont advertise it but it does happen.

(I also googled it & same results)

 

Calling someone a weasel concidering you have never met that person is getting a little low me thinks.

 

I've had nothing but good experiences with ATT & apple, up until now that is.

I chose to enact my power as a paying customer & stop giving them my money.

 

Their loss sprints gain.


 

AT&T offers early upgrades. They are anywhere from a month to 6 months early. You said that you had 11 days left in your contract. So when you told the AT&T sales rep that, did he automatically tell you no, or did he look it up and tell you, you had 11 days? Also you obviously had other problems with AT&T besides this. If you were dead set that you wanted to stay with AT&T, instead of making the switch, you would have went to Wal-Mart and bought a $30 phone and had them give you a new Sim-Card. Then came back in 11 days. I've had to do this myself after losing my old BB, then finding it a few days later. Also same happened when I lost my iPhone. Used that same $30 phone until I found a good deal on another iPhone. Always good to have a backup cheap phone, in case you lose a $500+ phone.

 

Good luck with Sprint, until they get bought out by VZW. Soon it will be AT&T and VZW covering the entire nation. May be a few more years, but it is coming.

Message 11 of 56

Re: So Upset I moved phone companies


WRIGHTRACING wrote:

 


 

Good luck with Sprint, until they get bought out by VZW. Soon it will be AT&T and VZW covering the entire nation. May be a few more years, but it is coming.


Do you really see this happening?  I don't think the Federal Government would let Verizon nor AT&T buy sprint or t-mobile.  Too much talk in Washington about not enough competition.  

 


I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinion.
Message 12 of 56
Scholar

Re: So Upset I moved phone companies

Maybe not, but Sprint isn't in the best of times. I don't know of anyone who has Sprint, and have only known 2 that ever had it, here that is. May be a good company in some areas, but I've never seen a company that has reception everywhere I go, like AT&T does. There are some places I can go when out of town that may fall off, but nothing in my daily travels. There are many other small companies out there that give them competition, but I think everyone would be better off if these were the only 2 phone companies. May seem they would be greedy, and take advantage of it, but honestly they would be bringing in more money, so they could finish covering the entire US with towers, so everyone has reception everywhere, regardless of there company. Seems the two would get on board with each other and truly decide which is the better system for cellular, then the other company change over and the 2 take over the cell phone business and make all the money. This likely will never happen, but we'll see where it goes. Cell phones have came a long way in the past 10 years. Imagine 37 years ago when they made the first cell phone call, I'm sure they never imagined needing the technology we have these days. They didn't even know what internet itself was. Either way in 28 years since the first cell companies came out, they have came a long ways. 

Message 13 of 56

Re: So Upset I moved phone companies

They sure have.  I am still amazed that all this stuff works and what we do now that we never even imagined doing.

 

Now I am waiting for those mini helicopters that Goerge Jetson used to drive to show up!Smiley Surprised

 


I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinion.
Message 14 of 56
ACE - Expert

Re: So Upset I moved phone companies

 


Sonic1519 wrote:

Good luck with sprint. But you lost me at the 11 days. I thought at&t was offering early upgrades to the iphone4.

that's what i was told last month even though i have 4 months left  on my contract. just pay the 18.00 fee.

which they offered to wave


That's right, when the iphone4 came out, AT&T announced that any existing iphone user who was going to be upgrade eligible anytime the rest of the year would be immediately upgrade eligible.  I know this is true because my upgrade date was August but my account showed I was upgrade eligible as soon as the iphone4 was released. Something about the OP's story sounds funny to me.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 56
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