04-10-2012 9:20 PM
Hey, a friend of mine who has an IPhone 4 is trying to send me a video message. When she sends it I get a error picture on my message preview box within the message app. It plays, but the video is black and I can hear audio.
Is this a known error?
04-11-2012 7:53 AM
iPhones sens out QuickTime video. Most non-Apple phones don't have QuickTime video player. You will need to find a video player on the app market that is capable of playing back QuickTime video for your phone.
04-11-2012 3:04 PM
Thanks (forgive me for butting in, as I am hijacking a little bit)
I have been having the same issue with a few of my friends and it neve occurred to me that it was a quicktime issue.
Hope this helps the original poster as much as it did me
04-14-2012 1:55 AM
I got it working by downloading Handcent SMS. And use that a the default messaging app now. I changed the mms size to 1.2 MB and now all pics & videos come through.
04-15-2012 2:12 AM
04-19-2012 6:50 AM
04-19-2012 4:18 PM
It should be a bigger issue. My mom was ready to return her Skyrocket & go back to her Captivate if I wouldn't have found a work around. I exchange pics all the time and I wouldn't want a phone that couldn't receive pics.
Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!
Find out the very latest about the new iPad Pros!
Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!