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Posted Oct 11, 2010
1:05:09 PM
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Service out in LA again

Service went out again this morning for me. It's 1pm now, and still not back. I really wish there was a better way for us to complain about this. Since I can't call to complain! Others in LA out as well?

Service went out again this morning for me. It's 1pm now, and still not back. I really wish there was a better way for us to complain about this. Since I can't call to complain! Others in LA out as well?

Service out in LA again

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Oct 11, 2010 3:19:55 PM
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All good here in Beverly Hills at 3:15.

 

BTW, maybe they're pushing you an update?  

All good here in Beverly Hills at 3:15.

 

BTW, maybe they're pushing you an update?  

Re: Service out in LA again

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Oct 12, 2010 10:38:26 PM
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I've been having intermittent outages in Santa Monica.
I've been having intermittent outages in Santa Monica.

Re: Service out in LA again

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Oct 12, 2010 11:14:55 PM
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Intermittent outages here in Irvine as well, went out about an hour ago and came back, out once again. It's mind boggling how unreliable their back end is.

Intermittent outages here in Irvine as well, went out about an hour ago and came back, out once again. It's mind boggling how unreliable their back end is.

Re: Service out in LA again

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Oct 12, 2010 11:51:18 PM
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Service down since before 11PM in Sanra Ana area. Very glad I found this board because I would have no info or idea what a ripoff this device is. I live near 17th & Tustin which seems to be a huge AT&T black hole. If anyone has had any luck in getting costs rebated or the monthly unlimited MC fees waived please post. MC great when it works. Amazing how infrequent that is.
Please keep the good valid info flowing.
Service down since before 11PM in Sanra Ana area. Very glad I found this board because I would have no info or idea what a ripoff this device is. I live near 17th & Tustin which seems to be a huge AT&T black hole. If anyone has had any luck in getting costs rebated or the monthly unlimited MC fees waived please post. MC great when it works. Amazing how infrequent that is.
Please keep the good valid info flowing.

Re: Service out in LA again

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Oct 13, 2010 12:22:37 AM
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12:20AM 10/13 in Santa Ana and it is working again...for now. Hope I don't get any important calls!
12:20AM 10/13 in Santa Ana and it is working again...for now. Hope I don't get any important calls!

Re: Service out in LA again

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Oct 13, 2010 4:04:05 AM
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90029 is down.

90029 is down.

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Oct 16, 2010 2:36:04 AM
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10/16/2010 at 2.35am, 90029 is down.

10/16/2010 at 2.35am, 90029 is down.

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Oct 16, 2010 8:18:33 AM
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Down again for me too in Los Angeles. Smiley Sad
Down again for me too in Los Angeles. Smiley Sad

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Oct 16, 2010 8:24:18 AM
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90210 down as well at 8:23am
90210 down as well at 8:23am

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Oct 16, 2010 10:23:13 AM
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The weekly outages continue. Never expected five nines in uptime for the microcell.......but this is getting rediculous. We're not even in the nines. Terrible is the only word.
The weekly outages continue. Never expected five nines in uptime for the microcell.......but this is getting rediculous. We're not even in the nines. Terrible is the only word.

Re: Service out in LA again

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Oct 18, 2010 8:14:38 PM
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Is there any way we can direct the people at ATT to their own forums so they understand that these aren't isolated events, or an entry level i.t. issue (like a reboot on our end). This is their back end issue that they need to get in order.

Is there any way we can direct the people at ATT to their own forums so they understand that these aren't isolated events, or an entry level i.t. issue (like a reboot on our end). This is their back end issue that they need to get in order.

Re: Service out in LA again

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Oct 18, 2010 9:36:33 PM
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I think there's only one option left - do what I am doing and post your observations and experience everywhere on the Internet you see anyone talking about the Microcell. At the very least, you might save someone from experiencing the same problems without being forewarned, and if enough people do it, maybe the same press that was reprinting all of AT&Ts releases when the Microcell first became available might want to ask AT&T some pointed questions.
I think there's only one option left - do what I am doing and post your observations and experience everywhere on the Internet you see anyone talking about the Microcell. At the very least, you might save someone from experiencing the same problems without being forewarned, and if enough people do it, maybe the same press that was reprinting all of AT&Ts releases when the Microcell first became available might want to ask AT&T some pointed questions.

Re: Service out in LA again

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Oct 18, 2010 10:15:00 PM
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the service is out in new england.. 03053.. it appears the whole back end is down as the website cannot even get the information on the microcell.. eror message on web is

 

FTC006: System is temporarily unavailable. Please try again at a later time. If the problem persists, please call 1-800-331-0500.

the service is out in new england.. 03053.. it appears the whole back end is down as the website cannot even get the information on the microcell.. eror message on web is

 

FTC006: System is temporarily unavailable. Please try again at a later time. If the problem persists, please call 1-800-331-0500.

Re: Service out in LA again

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Oct 22, 2010 7:08:24 PM
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I've got service out again at 7pm on Friday night. Friday night! Seriously?

I've got service out again at 7pm on Friday night. Friday night! Seriously?

Re: Service out in LA again

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Oct 22, 2010 7:17:50 PM
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...and now it's back again. Ugh, I hate that I even have to constantly keep track of this thing.

...and now it's back again. Ugh, I hate that I even have to constantly keep track of this thing.

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Oct 22, 2010 9:35:23 PM
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Still out for me in Irvine, CA ZIP 92620.

 

Been out at least since 3PM Pacific

Still out for me in Irvine, CA ZIP 92620.

 

Been out at least since 3PM Pacific

Re: Service out in LA again

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Oct 27, 2010 5:48:35 PM
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Edited by kenchills on Oct 27, 2010 at 6:05:56 PM

........And my m-cell service is out again here in L.A. 

All lights indicate fine on the m-cell, but no signal being output.

Guess I should be thankful that they didn't leave the m-cell radio on this time to jam the weak macrocell signal.

 

Edit:  Just came back up again a minute ago.

........And my m-cell service is out again here in L.A. 

All lights indicate fine on the m-cell, but no signal being output.

Guess I should be thankful that they didn't leave the m-cell radio on this time to jam the weak macrocell signal.

 

Edit:  Just came back up again a minute ago.

Re: Service out in LA again

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Oct 27, 2010 7:26:35 PM
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Now there is a major outage of the macrocells in the Beverly/Fairfax area. The entire system is just too fragile. In my opinion people need to start to see wireless as a utility.
Now there is a major outage of the macrocells in the Beverly/Fairfax area. The entire system is just too fragile. In my opinion people need to start to see wireless as a utility.

Re: Service out in LA again

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Nov 4, 2010 8:55:11 PM
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Microcell out again for several hours yesterday..........microcell out for several hours today.   Still showed all solid green lights on the m-cell like there was nothing wrong.

 

When the m-cell signal came back up, I called customer service to check on m-cell outages and to voice my dissatisfaction.

 

My call gets dropped by the microcell TWICE during the same call to customer service.

All this is on top of the no data/slow data issue!

 

Arrgh!  This thing is SOOOOO frustrating!  More headache than solution so far.

 

Microcell out again for several hours yesterday..........microcell out for several hours today.   Still showed all solid green lights on the m-cell like there was nothing wrong.

 

When the m-cell signal came back up, I called customer service to check on m-cell outages and to voice my dissatisfaction.

 

My call gets dropped by the microcell TWICE during the same call to customer service.

All this is on top of the no data/slow data issue!

 

Arrgh!  This thing is SOOOOO frustrating!  More headache than solution so far.

 

Re: Service out in LA again

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