Samsung Infuse internet problems

Contributor

Samsung Infuse internet problems

My samsung infuse only connects to the internet when it is connected to wifi, this includes internet based apps. But when I am not connected to wifi, I cannot use the internet or the apps. And I have data network mode activated if that changes anything. Please help.

10,916 Views
Message 1 of 4

Re: Samsung Infuse internet problems

You may need to check your APN settings:

 

Settings/Wireless and Network/Mobile Networks/Access Point Names/

 

You should see two APNs there: ATT Phone and ATT WAP.

 

By 'data network' do you mean 'Data Roaming'? No need to have that activated.

Message 2 of 4
Contributor

Re: Samsung Infuse internet problems

Did you use your old SIM card or did you activate the new one that came with the phone?  My boyfriends phone was having that exact problem, it would work at home when it was connected to our home wi-fi, but it wouldn't work outside of that.  The problem was that we just stuck his previous SIM card in the new phone.  When we called AT&T and went through the activation process, it fixed the problem.

Message 3 of 4
Master

Re: Samsung Infuse internet problems

Correct, part of the so called activation process is migrate your old data plan into 4G data plan. You will need this to use the data connection out of box on any AT&T 4G phone. Don't worry, in most cases, you won't lose your unlimited data.

 

Some times, even the store clerk sometimes forgets to do this when you purchase phone. You can always call up AT&T and ask them to do so.

Message 4 of 4
You must type a description before you click preview or reply.
Share this topic
Announcements

Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!

Find out the very latest about the new iPad Pros!

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support