05-22-2011 4:27 PM - last edited on 05-22-2011 4:49 PM by pamelaz
I bought a Samsung Infuse 4G yesterday and can't set up my voice mail. When I follow the tutorial and call my cell# I get a busy signal, not a set up program. What am I doing wrong?? Please, please help me
[Subject edited to provide more details] - moderator
05-22-2011 6:41 PM
The universal way to access voice mail of a cell phone is press and hold 1 (preprogrammed to speed dial your voice mail access number), not call your own cell #.
06-17-2011 5:31 PM
I'm having the same issue. When I press and hold "1" or press the voicemail icon I'm taken to voicemail but it wants my mailbox number, which should be my phone number but no matter how I enter it (with or without area code) it tells me it doesn't exist. The voicemail area code is not the same as my phone and is actually several hours from my location. I'm thinking this may be (part of) the problem. Heading back to the AT&T store in a bit to find out.
06-18-2011 8:00 AM
What happened because I am having the same problem...i had to end up setting up my google voice account on my phone and using its voicemail...but idk if that really works
06-29-2011 5:00 PM
Had the same problem with voicemail setup. Mailbox number was requested. I went to the ATT website, started a chat with a tech, and he reset something on the account, had me power down the phone and then full voicemail options were immediately available just by pressing "1". I don't know why this wouldn't automatically be set up at time of phone activation. But, that's what you have to do. Also, for those that posted their questions here, it would be really nice if you'd actually follow up with how you resolved your problem. You looked here for an answer, expecting someone else to give it to you, but you're not willing to provide the answers you found to the rest of us?... You're welcome.
01-24-2012 4:59 PM
I just got off with technical support - apparently, the phone comes "switched on" for voicemail setup but if you don't use it *(set it up) right away, the feature is "turned off" and you have to contact them to get it turned back on.