02-16-2010 7:21 AM
01-24-2011 3:55 PM
Same here - lots and lots and lots of this same problem posted on Samsung's page. A spectacularly junky phone. We bought two of them at the same time. One was defective from day 1 and samsung and at&t both admitted it was defective, yet refused to change it or repair it. It finally did become "physically damaged," so we replaced it with an iphone. The other impression has lasted a total of 3 months before encountering what is evidently a common problem. The touch screen is not working at all - for which the only solution seems to be to "recalibrate the screen." That, of course, isn't possible as NOTHING on the screen works at all. The solution from Samsung is, "I understand your situation." Now they are trying to convince me that I've "physically damaged" this defective, poorly made landfill fodder. Why not make products that last longer than a couple of months for a change? It's good customer service. I'll never buy any samsung product ever again. At&t contract renewal? Not likely.
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