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Posted Nov 8, 2010
10:20:11 AM
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Samsung Focus - Soft Reset Erases Data?!? UPDATE
Edited by PerfectCr on Nov 8, 2010 at 10:50:56 AM

Hello!  I just attempted a soft reset, and all my data including email accounts, apps, etc. were all erased!  To be clear, this was just holding down the power button, NOTHING MORE.  Smiley Sad

 

I have an 8GB MicroSD card installed, but after the soft reset when I check available storage it says Total Storage is 15.73 MB (YES MEGABYTES) and Availalbe is 7.33MB.

 

Anyone else try and perfrom a soft reset on their Focus?

 

UPDATE! I just spoke with the AT&T Store and they said they just received a note from Microsoft about MicroSD Cards.  Apparently WP7 OS is having an issue recognizing certain brands and will only officially support Microsoft's own SD cards.  I uninstalled my card, and now the soft reset issue is gone!

Hello!  I just attempted a soft reset, and all my data including email accounts, apps, etc. were all erased!  To be clear, this was just holding down the power button, NOTHING MORE.  Smiley Sad

 

I have an 8GB MicroSD card installed, but after the soft reset when I check available storage it says Total Storage is 15.73 MB (YES MEGABYTES) and Availalbe is 7.33MB.

 

Anyone else try and perfrom a soft reset on their Focus?

 

UPDATE! I just spoke with the AT&T Store and they said they just received a note from Microsoft about MicroSD Cards.  Apparently WP7 OS is having an issue recognizing certain brands and will only officially support Microsoft's own SD cards.  I uninstalled my card, and now the soft reset issue is gone!

Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 9, 2010 8:21:19 AM
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LonOrenstein wrote:

I've got the same problems as everyone else but I'm using an A-Data 16GB Class6 card from Newegg.  So, I'm not sure it's the card or the class -- I think it's a bug in the Phone7 where turning the phone completely OFF resets it.

 

The secret for me, after MANY hard resets with card in and card out, is to get to Downloading.  I let it run for 10+ minutes, then turn off the power, then IMMEDIATELY do another three button salue (anyone remember CTL+ALT+DEL) and answer Yes to Reformat. 

 

What is different is that the phone reiniitalizes to the "Let's get started" questions where is asks the language, timezone, etc.  If you can't get back to that, the 15MB reading won't go away.  I think it's the combination of Downloading (whatever it's doing???) and the immediate hard reset that is the answer. 

 

AND, I'm not going to power off the device -- let's call it a "hard power off" where it says Goodbye.  It really means Goodbye in this case to your SD card. 

 

Hope that helps,

Lon

 


You are using the same microSDHC card I am using from the same provider.  I am not having any problems either having followed the same process which you did. 

 

 


LonOrenstein wrote:

I've got the same problems as everyone else but I'm using an A-Data 16GB Class6 card from Newegg.  So, I'm not sure it's the card or the class -- I think it's a bug in the Phone7 where turning the phone completely OFF resets it.

 

The secret for me, after MANY hard resets with card in and card out, is to get to Downloading.  I let it run for 10+ minutes, then turn off the power, then IMMEDIATELY do another three button salue (anyone remember CTL+ALT+DEL) and answer Yes to Reformat. 

 

What is different is that the phone reiniitalizes to the "Let's get started" questions where is asks the language, timezone, etc.  If you can't get back to that, the 15MB reading won't go away.  I think it's the combination of Downloading (whatever it's doing???) and the immediate hard reset that is the answer. 

 

AND, I'm not going to power off the device -- let's call it a "hard power off" where it says Goodbye.  It really means Goodbye in this case to your SD card. 

 

Hope that helps,

Lon

 


You are using the same microSDHC card I am using from the same provider.  I am not having any problems either having followed the same process which you did. 

 

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 9, 2010 9:41:47 AM
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It may have to do with the format file system you chose.  NTFS is usually the default.  Make sure you format your micro sd using FAT32 before inserting it into the phone and the perform the reset from the settings menu.  I am using an off brand class 6 16gb card from newegg and have had no problems what so ever.

It may have to do with the format file system you chose.  NTFS is usually the default.  Make sure you format your micro sd using FAT32 before inserting it into the phone and the perform the reset from the settings menu.  I am using an off brand class 6 16gb card from newegg and have had no problems what so ever.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 9, 2010 10:58:26 AM
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If anyone who previously had the problem of losing everything after powering off tries this (formatting FAT32 before inserting into the phone), please report back.

 

I'm somewhat hesitant to try it as I have the settings the way I would like....

 

Also, would the device be able to read the card if it wasn't formatted as it expected (FAT32)?

If anyone who previously had the problem of losing everything after powering off tries this (formatting FAT32 before inserting into the phone), please report back.

 

I'm somewhat hesitant to try it as I have the settings the way I would like....

 

Also, would the device be able to read the card if it wasn't formatted as it expected (FAT32)?

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 9, 2010 10:59:27 AM
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Same problem here with the Transcend 16gb Class 6 card. Followed the instructions on insertion. Powered off phone completely, inserted card and powered on using the key combination. Got to the Format screen, formatted, phone rebooted to the getting started screen. All was well with storage and sync until the first time the phone soft reset. Then it rebooted with no data and 15mb free storage. Had to hard reset, reformat, and now not letting the phone power off no matter what!

 

That is, until there's an update, or until I get my Transcend card exchanged.

Same problem here with the Transcend 16gb Class 6 card. Followed the instructions on insertion. Powered off phone completely, inserted card and powered on using the key combination. Got to the Format screen, formatted, phone rebooted to the getting started screen. All was well with storage and sync until the first time the phone soft reset. Then it rebooted with no data and 15mb free storage. Had to hard reset, reformat, and now not letting the phone power off no matter what!

 

That is, until there's an update, or until I get my Transcend card exchanged.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 9, 2010 11:10:47 AM
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joeonsunset wrote:

Same problem here with the Transcend 16gb Class 6 card. Followed the instructions on insertion. Powered off phone completely, inserted card and powered on using the key combination. Got to the Format screen, formatted, phone rebooted to the getting started screen. All was well with storage and sync until the first time the phone soft reset. Then it rebooted with no data and 15mb free storage. Had to hard reset, reformat, and now not letting the phone power off no matter what!

 

That is, until there's an update, or until I get my Transcend card exchanged.


 

Here's how I fixed it.  Uninstalled the Sd card.  Then reboot and do the FORMATTING step again, this time with only the internal memory.  Then everything goes back to normal.

 

I've actually found that other than games and pictures I am streaming a lot of content so anything greater than 8GB may not be necessary for a while.

 


joeonsunset wrote:

Same problem here with the Transcend 16gb Class 6 card. Followed the instructions on insertion. Powered off phone completely, inserted card and powered on using the key combination. Got to the Format screen, formatted, phone rebooted to the getting started screen. All was well with storage and sync until the first time the phone soft reset. Then it rebooted with no data and 15mb free storage. Had to hard reset, reformat, and now not letting the phone power off no matter what!

 

That is, until there's an update, or until I get my Transcend card exchanged.


 

Here's how I fixed it.  Uninstalled the Sd card.  Then reboot and do the FORMATTING step again, this time with only the internal memory.  Then everything goes back to normal.

 

I've actually found that other than games and pictures I am streaming a lot of content so anything greater than 8GB may not be necessary for a while.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 9, 2010 11:16:57 AM
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Unfortunately the Zune software on the phone doesn't allow for streaming of podcasts, so when you start adding those to the device, it can start filling up... Smiley Sad

Unfortunately the Zune software on the phone doesn't allow for streaming of podcasts, so when you start adding those to the device, it can start filling up... Smiley Sad

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 9, 2010 3:37:17 PM
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How did you get to the download mode? The only way I could get back to download mode was to take the SIM card out.

 

I am having the same sort of issues everyone else is reporting. I had the ATT store install a Kingston 32G Class 4 MicroSDHC. The Salesman did not know what he was doing and just inserted the card turned on the power and handed me the phone. I did not realize the card needed to be formated until I had everything configured and started to transfer my 16G Zune HD library to the phone and only saw 7.3 G of total storage. I then contacted ATT support and they did not know what a FOCUS was and sent me to Samsung. The Samsung support engineer said only 8G microsSDs could be used and only a couple had been tested. and did not mention the 3 button format operation.

 

I still did not know about the format but I did a reset from the About screen. At that point the about menu showed I think around 37GB of total storage (the original 8 + 32 on the MicroSD). Keeping in mind I did not do a format but I thought things were fine. I reconfigured everything again. I transfered my ZUNE library. I switched Outlook from the default storage to 30 days of history and I switched Hotmail from the default to all of my history. I then downloaded several dozen Free apps from the store and all of a sudden the phone started rebooting over and over again. I could not get back to the default tile menu to be able to do anything. Taking out the battery and putting it back nothing would keep the system from repeated reboots.

 

I finally found the 3 button format but I did it with the MicroSD removed and I ended up in the 15MB total memory mode. No amount of reformats, resets or anything else would get the oiginal 8G back. I could get the phone started enough to get to the menu but there is no room to do anything.

 

I saw your note about the download mode and tried for the past hour to get into that mode. I have finally gotten to that mode by removing the SIM card and it has been in that mode for 30 minutes now and has not completed. So I am going to try another format even though the download mode screen says do not turn off!!

 

Getting in the download mode with the SIM card out seems to be a waste of time. I guess there is nothing to download if you can't communicate. I finally after about 20 more tries I found if you format and then after the format completes and before the boot finished if you hold down the power button and get the machine to tuen off before the first boot finishes and you do the 3 button start again it will go into the download mode with the SIM card inserted. So I am waiting for another 10 minutes of download. Maybe it is doing something different that when the SIM card was removed.

 

No luck I still have a 15MB brick that shows a few pretty tiles but is pretty much worthless.

 

Bill Walter

 

 

 

How did you get to the download mode? The only way I could get back to download mode was to take the SIM card out.

 

I am having the same sort of issues everyone else is reporting. I had the ATT store install a Kingston 32G Class 4 MicroSDHC. The Salesman did not know what he was doing and just inserted the card turned on the power and handed me the phone. I did not realize the card needed to be formated until I had everything configured and started to transfer my 16G Zune HD library to the phone and only saw 7.3 G of total storage. I then contacted ATT support and they did not know what a FOCUS was and sent me to Samsung. The Samsung support engineer said only 8G microsSDs could be used and only a couple had been tested. and did not mention the 3 button format operation.

 

I still did not know about the format but I did a reset from the About screen. At that point the about menu showed I think around 37GB of total storage (the original 8 + 32 on the MicroSD). Keeping in mind I did not do a format but I thought things were fine. I reconfigured everything again. I transfered my ZUNE library. I switched Outlook from the default storage to 30 days of history and I switched Hotmail from the default to all of my history. I then downloaded several dozen Free apps from the store and all of a sudden the phone started rebooting over and over again. I could not get back to the default tile menu to be able to do anything. Taking out the battery and putting it back nothing would keep the system from repeated reboots.

 

I finally found the 3 button format but I did it with the MicroSD removed and I ended up in the 15MB total memory mode. No amount of reformats, resets or anything else would get the oiginal 8G back. I could get the phone started enough to get to the menu but there is no room to do anything.

 

I saw your note about the download mode and tried for the past hour to get into that mode. I have finally gotten to that mode by removing the SIM card and it has been in that mode for 30 minutes now and has not completed. So I am going to try another format even though the download mode screen says do not turn off!!

 

Getting in the download mode with the SIM card out seems to be a waste of time. I guess there is nothing to download if you can't communicate. I finally after about 20 more tries I found if you format and then after the format completes and before the boot finished if you hold down the power button and get the machine to tuen off before the first boot finishes and you do the 3 button start again it will go into the download mode with the SIM card inserted. So I am waiting for another 10 minutes of download. Maybe it is doing something different that when the SIM card was removed.

 

No luck I still have a 15MB brick that shows a few pretty tiles but is pretty much worthless.

 

Bill Walter

 

 

 

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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1. Got Kingston 8GB Class 10 microSD card

2. Got Samsung Focus

3. Immediately powered off Focus and inserted microSD card

4. Powered on Focus (normal power on)

5. Verified only 8GB of memory registered in "About" menu

6. Reset phone from "About" menu

7. Verified 16GB of memory registered in "About" menu

8. Powered off phone accidentally due to "Body Glove" case causing the power/lock button to stay down every time you press it *see "Additional Notes"

9. Started phone back up

10. Verified only 15MB of memory registered in "About" menu

 

Since then I can produce the following results:

 

Without additional microSD card:

-Reset phone from powered off state using 3-button-combo: 8GB of memory is recognized until the device is powered off and on again, at which point it goes back to 15MB of memory being recognized

-Reset phone from "About" menu:  15MB of memory is recognized

 

With additional microSD card (starting from 15MB recognized state):

-Reset phone from powered off state using 3-button-combo: Phone freezes at "Windows Phone" loading screen indefinitely (waited as long as 45 minutes to no avail)

-Reset phone from "About" menu: UNTESTED

 

With additional microSD card (starting from 8GB recognized state):

-Reset phone from powered off state using 3-button-combo: UNTESTED

-Reset phone from "About" menu: UNTESTED

 

Additional Notes:

-When I try to download ilomilo (free game) from link in response to the "WP7" text message I sent to "123", on the first click or two I get a "Marketplace not available in your region/country" message.  On subsequent clicks, I get an error saying "Can't get this info right now.  Check back in a little while."

-When I try to connect to my Gmail mailbox, I get an error saying ""Oops! We're having a problem that we can't solve at the moment.  Try again later."

-When I try to connect to Xbox Live, I get an error saying "Can't get this info right now.  Check back in a little while."

*-The "Body Glove" case I purchased from an ATT store on the recommendation of a CSR has a pretty terrible flaw.  Whenever I press down the "power/lock" button, it stays depressed until I physically stretch/pull the case away from that button.  This doesn't seem to resolve itself as the case becomes broken in, and it is quite frankly un-bearable.  You cannot operate the device with this case, it will power on and off and go locked and unlocked haphazardly.

 

My thoughts:  ATT and Microsoft botched this launch super bad.

1. Got Kingston 8GB Class 10 microSD card

2. Got Samsung Focus

3. Immediately powered off Focus and inserted microSD card

4. Powered on Focus (normal power on)

5. Verified only 8GB of memory registered in "About" menu

6. Reset phone from "About" menu

7. Verified 16GB of memory registered in "About" menu

8. Powered off phone accidentally due to "Body Glove" case causing the power/lock button to stay down every time you press it *see "Additional Notes"

9. Started phone back up

10. Verified only 15MB of memory registered in "About" menu

 

Since then I can produce the following results:

 

Without additional microSD card:

-Reset phone from powered off state using 3-button-combo: 8GB of memory is recognized until the device is powered off and on again, at which point it goes back to 15MB of memory being recognized

-Reset phone from "About" menu:  15MB of memory is recognized

 

With additional microSD card (starting from 15MB recognized state):

-Reset phone from powered off state using 3-button-combo: Phone freezes at "Windows Phone" loading screen indefinitely (waited as long as 45 minutes to no avail)

-Reset phone from "About" menu: UNTESTED

 

With additional microSD card (starting from 8GB recognized state):

-Reset phone from powered off state using 3-button-combo: UNTESTED

-Reset phone from "About" menu: UNTESTED

 

Additional Notes:

-When I try to download ilomilo (free game) from link in response to the "WP7" text message I sent to "123", on the first click or two I get a "Marketplace not available in your region/country" message.  On subsequent clicks, I get an error saying "Can't get this info right now.  Check back in a little while."

-When I try to connect to my Gmail mailbox, I get an error saying ""Oops! We're having a problem that we can't solve at the moment.  Try again later."

-When I try to connect to Xbox Live, I get an error saying "Can't get this info right now.  Check back in a little while."

*-The "Body Glove" case I purchased from an ATT store on the recommendation of a CSR has a pretty terrible flaw.  Whenever I press down the "power/lock" button, it stays depressed until I physically stretch/pull the case away from that button.  This doesn't seem to resolve itself as the case becomes broken in, and it is quite frankly un-bearable.  You cannot operate the device with this case, it will power on and off and go locked and unlocked haphazardly.

 

My thoughts:  ATT and Microsoft botched this launch super bad.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 9, 2010 6:23:46 PM
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Update:

 

-Brought Focus back in

-Swapped it for a new one

-Threw away the now useless microSD card

-Let ATT/Microsoft fix the old Focus whenever they please

-Don't add a microSD card again!

Update:

 

-Brought Focus back in

-Swapped it for a new one

-Threw away the now useless microSD card

-Let ATT/Microsoft fix the old Focus whenever they please

-Don't add a microSD card again!

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 9, 2010 6:34:04 PM
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Nice!  I was able to fix mine by taking out the MicroSB card and reformatting with hard reset but it took a few times.  

Nice!  I was able to fix mine by taking out the MicroSB card and reformatting with hard reset but it took a few times.  

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 10, 2010 3:16:15 AM
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wqwalter wrote:

How did you get to the download mode? The only way I could get back to download mode was to take the SIM card out.

 

I am having the same sort of issues everyone else is reporting. I had the ATT store install a Kingston 32G Class 4 MicroSDHC. The Salesman did not know what he was doing and just inserted the card turned on the power and handed me the phone. I did not realize the card needed to be formated until I had everything configured and started to transfer my 16G Zune HD library to the phone and only saw 7.3 G of total storage. I then contacted ATT support and they did not know what a FOCUS was and sent me to Samsung. The Samsung support engineer said only 8G microsSDs could be used and only a couple had been tested. and did not mention the 3 button format operation.

 

I still did not know about the format but I did a reset from the About screen. At that point the about menu showed I think around 37GB of total storage (the original 8 + 32 on the MicroSD). Keeping in mind I did not do a format but I thought things were fine. I reconfigured everything again. I transfered my ZUNE library. I switched Outlook from the default storage to 30 days of history and I switched Hotmail from the default to all of my history. I then downloaded several dozen Free apps from the store and all of a sudden the phone started rebooting over and over again. I could not get back to the default tile menu to be able to do anything. Taking out the battery and putting it back nothing would keep the system from repeated reboots.

 

I finally found the 3 button format but I did it with the MicroSD removed and I ended up in the 15MB total memory mode. No amount of reformats, resets or anything else would get the oiginal 8G back. I could get the phone started enough to get to the menu but there is no room to do anything.

 

I saw your note about the download mode and tried for the past hour to get into that mode. I have finally gotten to that mode by removing the SIM card and it has been in that mode for 30 minutes now and has not completed. So I am going to try another format even though the download mode screen says do not turn off!!

 

Getting in the download mode with the SIM card out seems to be a waste of time. I guess there is nothing to download if you can't communicate. I finally after about 20 more tries I found if you format and then after the format completes and before the boot finished if you hold down the power button and get the machine to tuen off before the first boot finishes and you do the 3 button start again it will go into the download mode with the SIM card inserted. So I am waiting for another 10 minutes of download. Maybe it is doing something different that when the SIM card was removed.

 

No luck I still have a 15MB brick that shows a few pretty tiles but is pretty much worthless.

 

Bill Walter

 

 

 


Running the exact same card with no issues. Took a few restarts to get the phone into the format mode, but finally did and it formated the card

 

total storage 37.07GB

Available Storage 34.89 GB

 

Been running fine since I got the phone on the 8th. Have had it in airplane mode and powered off other the period and no formats.


wqwalter wrote:

How did you get to the download mode? The only way I could get back to download mode was to take the SIM card out.

 

I am having the same sort of issues everyone else is reporting. I had the ATT store install a Kingston 32G Class 4 MicroSDHC. The Salesman did not know what he was doing and just inserted the card turned on the power and handed me the phone. I did not realize the card needed to be formated until I had everything configured and started to transfer my 16G Zune HD library to the phone and only saw 7.3 G of total storage. I then contacted ATT support and they did not know what a FOCUS was and sent me to Samsung. The Samsung support engineer said only 8G microsSDs could be used and only a couple had been tested. and did not mention the 3 button format operation.

 

I still did not know about the format but I did a reset from the About screen. At that point the about menu showed I think around 37GB of total storage (the original 8 + 32 on the MicroSD). Keeping in mind I did not do a format but I thought things were fine. I reconfigured everything again. I transfered my ZUNE library. I switched Outlook from the default storage to 30 days of history and I switched Hotmail from the default to all of my history. I then downloaded several dozen Free apps from the store and all of a sudden the phone started rebooting over and over again. I could not get back to the default tile menu to be able to do anything. Taking out the battery and putting it back nothing would keep the system from repeated reboots.

 

I finally found the 3 button format but I did it with the MicroSD removed and I ended up in the 15MB total memory mode. No amount of reformats, resets or anything else would get the oiginal 8G back. I could get the phone started enough to get to the menu but there is no room to do anything.

 

I saw your note about the download mode and tried for the past hour to get into that mode. I have finally gotten to that mode by removing the SIM card and it has been in that mode for 30 minutes now and has not completed. So I am going to try another format even though the download mode screen says do not turn off!!

 

Getting in the download mode with the SIM card out seems to be a waste of time. I guess there is nothing to download if you can't communicate. I finally after about 20 more tries I found if you format and then after the format completes and before the boot finished if you hold down the power button and get the machine to tuen off before the first boot finishes and you do the 3 button start again it will go into the download mode with the SIM card inserted. So I am waiting for another 10 minutes of download. Maybe it is doing something different that when the SIM card was removed.

 

No luck I still have a 15MB brick that shows a few pretty tiles but is pretty much worthless.

 

Bill Walter

 

 

 


Running the exact same card with no issues. Took a few restarts to get the phone into the format mode, but finally did and it formated the card

 

total storage 37.07GB

Available Storage 34.89 GB

 

Been running fine since I got the phone on the 8th. Have had it in airplane mode and powered off other the period and no formats.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Edited by wingrider01 on Nov 10, 2010 at 3:28:32 AM

madpear wrote:

1. Got Kingston 8GB Class 10 microSD card

2. Got Samsung Focus

3. Immediately powered off Focus and inserted microSD card

4. Powered on Focus (normal power on)

5. Verified only 8GB of memory registered in "About" menu

6. Reset phone from "About" menu

7. Verified 16GB of memory registered in "About" menu

8. Powered off phone accidentally due to "Body Glove" case causing the power/lock button to stay down every time you press it *see "Additional Notes"

9. Started phone back up

10. Verified only 15MB of memory registered in "About" menu

 

Since then I can produce the following results:

 

Without additional microSD card:

-Reset phone from powered off state using 3-button-combo: 8GB of memory is recognized until the device is powered off and on again, at which point it goes back to 15MB of memory being recognized

-Reset phone from "About" menu:  15MB of memory is recognized

 

With additional microSD card (starting from 15MB recognized state):

-Reset phone from powered off state using 3-button-combo: Phone freezes at "Windows Phone" loading screen indefinitely (waited as long as 45 minutes to no avail)

-Reset phone from "About" menu: UNTESTED

 

With additional microSD card (starting from 8GB recognized state):

-Reset phone from powered off state using 3-button-combo: UNTESTED

-Reset phone from "About" menu: UNTESTED

 

Additional Notes:

-When I try to download ilomilo (free game) from link in response to the "WP7" text message I sent to "123", on the first click or two I get a "Marketplace not available in your region/country" message.  On subsequent clicks, I get an error saying "Can't get this info right now.  Check back in a little while."

-When I try to connect to my Gmail mailbox, I get an error saying ""Oops! We're having a problem that we can't solve at the moment.  Try again later."

-When I try to connect to Xbox Live, I get an error saying "Can't get this info right now.  Check back in a little while."

*-The "Body Glove" case I purchased from an ATT store on the recommendation of a CSR has a pretty terrible flaw.  Whenever I press down the "power/lock" button, it stays depressed until I physically stretch/pull the case away from that button.  This doesn't seem to resolve itself as the case becomes broken in, and it is quite frankly un-bearable.  You cannot operate the device with this case, it will power on and off and go locked and unlocked haphazardly.

 

My thoughts:  ATT and Microsoft botched this launch super bad.


/rofl botched it??????????

 

Put Kingston 32GB call 4 crd in  phone, 3 or 4 tries to get it into format mode, card formated, 37GB available

Linked in my personal windows live accout with the startup wizard

Got the profile for my XBoxlive loaded

loaded the free game

loaded 9GB of music and video

downloaded about 12 apps from the market place (still hoping for Mapquest)

Powered off phone because of a flight

powered phone back on after flight in terminal waiting, watched a show on Uverse mobile while waiting for next flight (no erase)

 

Day 3 phone still going strong

 

Only put a screen protector on the phone, all of the cases that where avaliabe where crap (not ATT's fualt, just crappy cases). Hoping Otterbox releases a defender series for the phone, but waiting for one that has the same protection level.

 

A botched release comment is personal opinion, my opinion is no, it was opt botched. Might want to verify that your phone is properly registered with the ATT network. Only problme I had here was a normal one when switching form visual voicemail (Iphone) to the normal voice mail configuration and it took my about 5 minutes on the phone with ATT support to resolve that problem AND have verification sent to me that I still have the unlimited data plan from my iphone on the windows mobile device

 


madpear wrote:

1. Got Kingston 8GB Class 10 microSD card

2. Got Samsung Focus

3. Immediately powered off Focus and inserted microSD card

4. Powered on Focus (normal power on)

5. Verified only 8GB of memory registered in "About" menu

6. Reset phone from "About" menu

7. Verified 16GB of memory registered in "About" menu

8. Powered off phone accidentally due to "Body Glove" case causing the power/lock button to stay down every time you press it *see "Additional Notes"

9. Started phone back up

10. Verified only 15MB of memory registered in "About" menu

 

Since then I can produce the following results:

 

Without additional microSD card:

-Reset phone from powered off state using 3-button-combo: 8GB of memory is recognized until the device is powered off and on again, at which point it goes back to 15MB of memory being recognized

-Reset phone from "About" menu:  15MB of memory is recognized

 

With additional microSD card (starting from 15MB recognized state):

-Reset phone from powered off state using 3-button-combo: Phone freezes at "Windows Phone" loading screen indefinitely (waited as long as 45 minutes to no avail)

-Reset phone from "About" menu: UNTESTED

 

With additional microSD card (starting from 8GB recognized state):

-Reset phone from powered off state using 3-button-combo: UNTESTED

-Reset phone from "About" menu: UNTESTED

 

Additional Notes:

-When I try to download ilomilo (free game) from link in response to the "WP7" text message I sent to "123", on the first click or two I get a "Marketplace not available in your region/country" message.  On subsequent clicks, I get an error saying "Can't get this info right now.  Check back in a little while."

-When I try to connect to my Gmail mailbox, I get an error saying ""Oops! We're having a problem that we can't solve at the moment.  Try again later."

-When I try to connect to Xbox Live, I get an error saying "Can't get this info right now.  Check back in a little while."

*-The "Body Glove" case I purchased from an ATT store on the recommendation of a CSR has a pretty terrible flaw.  Whenever I press down the "power/lock" button, it stays depressed until I physically stretch/pull the case away from that button.  This doesn't seem to resolve itself as the case becomes broken in, and it is quite frankly un-bearable.  You cannot operate the device with this case, it will power on and off and go locked and unlocked haphazardly.

 

My thoughts:  ATT and Microsoft botched this launch super bad.


/rofl botched it??????????

 

Put Kingston 32GB call 4 crd in  phone, 3 or 4 tries to get it into format mode, card formated, 37GB available

Linked in my personal windows live accout with the startup wizard

Got the profile for my XBoxlive loaded

loaded the free game

loaded 9GB of music and video

downloaded about 12 apps from the market place (still hoping for Mapquest)

Powered off phone because of a flight

powered phone back on after flight in terminal waiting, watched a show on Uverse mobile while waiting for next flight (no erase)

 

Day 3 phone still going strong

 

Only put a screen protector on the phone, all of the cases that where avaliabe where crap (not ATT's fualt, just crappy cases). Hoping Otterbox releases a defender series for the phone, but waiting for one that has the same protection level.

 

A botched release comment is personal opinion, my opinion is no, it was opt botched. Might want to verify that your phone is properly registered with the ATT network. Only problme I had here was a normal one when switching form visual voicemail (Iphone) to the normal voice mail configuration and it took my about 5 minutes on the phone with ATT support to resolve that problem AND have verification sent to me that I still have the unlimited data plan from my iphone on the windows mobile device

 

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Madpear, I love this. You painstakingly reported step-by-step how you tried all the things that everyone else reported don't work.  Then you SKIPPED all of the things that everyone is reporting DID work. Then you say that AT&T and Microsoft botched a launch where all phones except the Focus are working fine, because SAMSUNG has a hardware problem.  Then you went and got a new SAMSUNG phone with the same hardware problem, and are using it in a hobbled way that you could've used the original one, if you'd just tried to reset it in the manner that is working for everyone else, but that you skipped.

 

Really?

Madpear, I love this. You painstakingly reported step-by-step how you tried all the things that everyone else reported don't work.  Then you SKIPPED all of the things that everyone is reporting DID work. Then you say that AT&T and Microsoft botched a launch where all phones except the Focus are working fine, because SAMSUNG has a hardware problem.  Then you went and got a new SAMSUNG phone with the same hardware problem, and are using it in a hobbled way that you could've used the original one, if you'd just tried to reset it in the manner that is working for everyone else, but that you skipped.

 

Really?

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 10, 2010 5:48:08 AM
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Yup. To fix remove the SD card, reformat using the 3 button method and then the phone will work normally again.

Yup. To fix remove the SD card, reformat using the 3 button method and then the phone will work normally again.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 10, 2010 10:11:03 AM
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This discussion leaves me not knowing what to do.

 

When I bought my Focus on Monday morning, the sales person simply took my SD card from my Fuze and popped it in the Focus.  He didn't format or reset anything, or suggest I get another card.  When I check Settings/About, it shows total storage of 7.39GB and available storage of 6.46 GB.  So its not reading the SD card.  Which is fine for now, given the issues you all are having.  Now I don't even want to take it out or touch it.

This discussion leaves me not knowing what to do.

 

When I bought my Focus on Monday morning, the sales person simply took my SD card from my Fuze and popped it in the Focus.  He didn't format or reset anything, or suggest I get another card.  When I check Settings/About, it shows total storage of 7.39GB and available storage of 6.46 GB.  So its not reading the SD card.  Which is fine for now, given the issues you all are having.  Now I don't even want to take it out or touch it.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 10, 2010 1:36:57 PM
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To add my data point:

Samsung Focus with Transcend 16GB Class 6 uSD-HC card.

Same problems everyone else has.  When you turn off the phone using the power button, it factory resets and shows 15.73MB available.  Then you can do the Vol-down + Camera + Power bootup to initialize the full 24GB of RAM, and you're back to setting it all up.


This is sort of a pain, because then I have to set up my LiveID, gmail, Outlook Exchange Activesync, facebook, userids and passwords. Then I need to plug in and have all my apps and Zune content synched again (at least it remembers the apps I have).  Then I need to supply credentials for twitter, netflix, and all my other services.


So, for now, I'm just going with the Never Ever Ever Turn It Off strategy. And hoping I don't accidentally bump it.  If I hadn't installed the $30 Armor Guard faceplate thing, and wasn't facing a $35 restocking fee on top of the $35 restocking fee I paid for my Android, I'd either get the HTC device (which isn't upgradeable so forget that) or go back to my Android.  But, I think I'll deal with this for now, with the understanding that if Samsung/Microsoft doesn't patch their crap, they're going to have a fiasco that will make Microsoft Bob look like the Sony Walkman.

To add my data point:

Samsung Focus with Transcend 16GB Class 6 uSD-HC card.

Same problems everyone else has.  When you turn off the phone using the power button, it factory resets and shows 15.73MB available.  Then you can do the Vol-down + Camera + Power bootup to initialize the full 24GB of RAM, and you're back to setting it all up.


This is sort of a pain, because then I have to set up my LiveID, gmail, Outlook Exchange Activesync, facebook, userids and passwords. Then I need to plug in and have all my apps and Zune content synched again (at least it remembers the apps I have).  Then I need to supply credentials for twitter, netflix, and all my other services.


So, for now, I'm just going with the Never Ever Ever Turn It Off strategy. And hoping I don't accidentally bump it.  If I hadn't installed the $30 Armor Guard faceplate thing, and wasn't facing a $35 restocking fee on top of the $35 restocking fee I paid for my Android, I'd either get the HTC device (which isn't upgradeable so forget that) or go back to my Android.  But, I think I'll deal with this for now, with the understanding that if Samsung/Microsoft doesn't patch their crap, they're going to have a fiasco that will make Microsoft Bob look like the Sony Walkman.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 10, 2010 4:00:40 PM
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Update:

 

For those who criticized my method... I did go ahead and try those other methods before swapping my phone out with the following results:

 

With additional microSD card (starting from 15MB recognized state):

-Reset phone from "About" menu: Phone freezes at "Windows Phone" loading screen indefinitely (waited as long as 45 minutes to no avail)

 

With additional microSD card (starting from 8GB recognized state):

-Reset phone from powered off state using 3-button-combo: Phone freezes at "Windows Phone" loading screen indefinitely (waited as long as 45 minutes to no avail)

-Reset phone from "About" menu: Phone freezes at "Windows Phone" loading screen indefinitely (waited as long as 45 minutes to no avail)

 

I am aware that for some of you, the 3-button-combo master reset solved your issue completely.  For some of you who think it did, you may find that when you power cycle it, your memory starts to fail again.  For those of you for whom your additional memory continues to be recognized even after power cycles, congratulations, it appears you got a compatible card.  However, that is not the case for me.  The ATT rep tried all the same things you have suggested and that I tried on my own repeatedly to no avail.  That is why he swapped my phone out and waived the restock fee.  For those of you who presume I'm just "not doing the right process", take a pause to remember that each microSD card is different, and it is entirely possible that your card may work and mine does not even though I am doing the "right process".  If all cards worked perfectly when you follow the instructions, there would not be a memo sent to ATT employees, this thread would not exist, Microsoft wouldn't be scrambling to release a patch, and there wouldn't be plentiful news articles on well-regarding technology sites regarding this issue.

 

Additionally, the CSR agreed with me that the Body Glove case powers off the phone unintentionally all the time and expressed that he got rid of the case for his own unit which he was assigned to test.

Update:

 

For those who criticized my method... I did go ahead and try those other methods before swapping my phone out with the following results:

 

With additional microSD card (starting from 15MB recognized state):

-Reset phone from "About" menu: Phone freezes at "Windows Phone" loading screen indefinitely (waited as long as 45 minutes to no avail)

 

With additional microSD card (starting from 8GB recognized state):

-Reset phone from powered off state using 3-button-combo: Phone freezes at "Windows Phone" loading screen indefinitely (waited as long as 45 minutes to no avail)

-Reset phone from "About" menu: Phone freezes at "Windows Phone" loading screen indefinitely (waited as long as 45 minutes to no avail)

 

I am aware that for some of you, the 3-button-combo master reset solved your issue completely.  For some of you who think it did, you may find that when you power cycle it, your memory starts to fail again.  For those of you for whom your additional memory continues to be recognized even after power cycles, congratulations, it appears you got a compatible card.  However, that is not the case for me.  The ATT rep tried all the same things you have suggested and that I tried on my own repeatedly to no avail.  That is why he swapped my phone out and waived the restock fee.  For those of you who presume I'm just "not doing the right process", take a pause to remember that each microSD card is different, and it is entirely possible that your card may work and mine does not even though I am doing the "right process".  If all cards worked perfectly when you follow the instructions, there would not be a memo sent to ATT employees, this thread would not exist, Microsoft wouldn't be scrambling to release a patch, and there wouldn't be plentiful news articles on well-regarding technology sites regarding this issue.

 

Additionally, the CSR agreed with me that the Body Glove case powers off the phone unintentionally all the time and expressed that he got rid of the case for his own unit which he was assigned to test.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 10, 2010 6:29:30 PM
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DON'T THROW AWAY YOUR POST WP7 MicroSD cards.  It is being reported that Windows Mobile 6.5 is able to reformat these cards we have that WP7 encrypted. That's why no other devices can see them after we format them in WP7 handsets, ie Focus. You put you flash into adapter, insert into win mobile 6.5 handset, and format it. Then take it out and add to PC to format to your desired specs. 

DON'T THROW AWAY YOUR POST WP7 MicroSD cards.  It is being reported that Windows Mobile 6.5 is able to reformat these cards we have that WP7 encrypted. That's why no other devices can see them after we format them in WP7 handsets, ie Focus. You put you flash into adapter, insert into win mobile 6.5 handset, and format it. Then take it out and add to PC to format to your desired specs. 

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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I have a 32Gb Sandisk (class 2). I accidentally soft reset my phone this morning and in suprise found this thread. Here's exactly what I did to fix the issue and I only expect it to work with class 2 cards from sandisk.

 

DO a hard reset that was specifically given in great detail in the previous post (phone off mem card inserted). Until you can see full memory through a soft reset keep hard reseting. I did this and installed a few apps. They now persist through soft reset and mem available is 35 GB.

 

Hope this helps someone.

I have a 32Gb Sandisk (class 2). I accidentally soft reset my phone this morning and in suprise found this thread. Here's exactly what I did to fix the issue and I only expect it to work with class 2 cards from sandisk.

 

DO a hard reset that was specifically given in great detail in the previous post (phone off mem card inserted). Until you can see full memory through a soft reset keep hard reseting. I did this and installed a few apps. They now persist through soft reset and mem available is 35 GB.

 

Hope this helps someone.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 14, 2010 1:03:59 PM
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Like I said, I just performed a hard reset, reformatted the card, and as long as you don't let the phone power off--you're okay.

Like I said, I just performed a hard reset, reformatted the card, and as long as you don't let the phone power off--you're okay.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 23, 2010 7:32:20 AM
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I have had my Windows Phone 7 Samsung Focus since Nov 9th 2010. I just bought the Sandisk 16g 2 class micro SDHC. I had some music, pictures and contacts on the phone. Also had everyting in Windows Live sync with the cloud. I turned the phone off inserted the SD card, turned the phone back on went to settings,about and did a reset. Now I have 22.02 available storage. Set up the windows live account and all my music phots and contacts  are right back. So far no trouble.

I have had my Windows Phone 7 Samsung Focus since Nov 9th 2010. I just bought the Sandisk 16g 2 class micro SDHC. I had some music, pictures and contacts on the phone. Also had everyting in Windows Live sync with the cloud. I turned the phone off inserted the SD card, turned the phone back on went to settings,about and did a reset. Now I have 22.02 available storage. Set up the windows live account and all my music phots and contacts  are right back. So far no trouble.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 23, 2010 7:37:11 AM
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Try a soft reset THEN see what happens. Smiley Wink

Try a soft reset THEN see what happens. Smiley Wink

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 23, 2010 9:28:33 AM
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I did that, just turned the phone off, let it sit then turned it back on. Is that a soft reset?. I'm trying everything before my 30 days is up. If something goes wrong, I'm out.

I did that, just turned the phone off, let it sit then turned it back on. Is that a soft reset?. I'm trying everything before my 30 days is up. If something goes wrong, I'm out.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 23, 2010 9:36:47 AM
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Just did another soft reset. Held the power button in till it said goodbye. Then power back up, memory still there all data still there. The Sandisk 16gb class 2 works. I added this after used the phone for 2 weeks. I have messed up my sync with Office mobile and Onenote, It was my fault, deleted some folders now can't sync anything.

Just did another soft reset. Held the power button in till it said goodbye. Then power back up, memory still there all data still there. The Sandisk 16gb class 2 works. I added this after used the phone for 2 weeks. I have messed up my sync with Office mobile and Onenote, It was my fault, deleted some folders now can't sync anything.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Nov 23, 2010 11:50:50 AM
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1. kingston 32GB class 4 card

2. multiple power offs and no loss of data

1. kingston 32GB class 4 card

2. multiple power offs and no loss of data

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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I have had my Samsung Focus for a week.  First week, after setting up as new user, went fine.  Two days ago I installed a SandDisk 32GB microSDHC Card.  Only use the Settings>About>Reset after the install which (correctly) took me back to factory defaults, loosing all my setting and data.  Setting->About shows 36.9GB of memory.  Then, started over setting up new user and loaded about 25GB of music with 11.15GB available storage.

 

But, now the phone is self-rebooting back to the factory defaults apparently loosing all of my user setting/data ON OCCASION (2 to 3 times a day).  However, I can then power off ("good-bye"), wait a minute and then power on to recover all of MY settings and all my data, nothing lost.

 

I never saw the "Are you sure you want to format?" screen and went with the Settings>About>Reset after installing the memory card based on a post to the Internet.

 

Now I am confused!  Why am I showing 36.9GB total storage without ever formatting?  Or did it format?  Should I start over with the 3-button reset as per the manual?  Might that cause the phone to start behaving?  Or, is it that it just doesn't like the 32GB memory card as per the warnings from Microsoft. (It is not "Microsoft Certified" as far as I can tell).

 

 

I have had my Samsung Focus for a week.  First week, after setting up as new user, went fine.  Two days ago I installed a SandDisk 32GB microSDHC Card.  Only use the Settings>About>Reset after the install which (correctly) took me back to factory defaults, loosing all my setting and data.  Setting->About shows 36.9GB of memory.  Then, started over setting up new user and loaded about 25GB of music with 11.15GB available storage.

 

But, now the phone is self-rebooting back to the factory defaults apparently loosing all of my user setting/data ON OCCASION (2 to 3 times a day).  However, I can then power off ("good-bye"), wait a minute and then power on to recover all of MY settings and all my data, nothing lost.

 

I never saw the "Are you sure you want to format?" screen and went with the Settings>About>Reset after installing the memory card based on a post to the Internet.

 

Now I am confused!  Why am I showing 36.9GB total storage without ever formatting?  Or did it format?  Should I start over with the 3-button reset as per the manual?  Might that cause the phone to start behaving?  Or, is it that it just doesn't like the 32GB memory card as per the warnings from Microsoft. (It is not "Microsoft Certified" as far as I can tell).

 

 

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Dec 15, 2010 8:13:46 AM
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This is an update.  My Focus with the 32GB Sandisk memory card continued to reset back to initial setting, 2 or 3 times a day.  Although, I was always able to get back to my data/setting by turning it off and back on.  That was the case until two days ago when it reset to initial setting and refused to return to my data/setting, no matter what I did.  So, I pulled out the Sandisk 32GB memory card, reformatted back to 8GB and reentered all my settings and data.  Luckily, Windows Live had all of my contacts that were then reloaded into the phone.   I am sticking with only the 8GB until Microsoft figures this all out.

This is an update.  My Focus with the 32GB Sandisk memory card continued to reset back to initial setting, 2 or 3 times a day.  Although, I was always able to get back to my data/setting by turning it off and back on.  That was the case until two days ago when it reset to initial setting and refused to return to my data/setting, no matter what I did.  So, I pulled out the Sandisk 32GB memory card, reformatted back to 8GB and reentered all my settings and data.  Luckily, Windows Live had all of my contacts that were then reloaded into the phone.   I am sticking with only the 8GB until Microsoft figures this all out.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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I thought I would post something here, since my Focus just erased everything today as well.  I do NOT have any other SD cards in the phone.  I am using a bone stock Samsung Focus.  My marketplace froze today, so I did a soft reset.  All I did was hold the power button down.  I did NOT press the camera or volume key.  The phone said goodbye.  I powered it back up, and when it turned on it gave me the Windows Phone welcome screen and I had to choose the language for my phone.

 

I lost all my pictures, contacts, everything.  Luckily, my contacts are resynced easily with google and facebook, but all my picures and videos and things I valued were erased.  Not sure if this is a bug or what, but I will think twice next time I go to reset my phone.  I can't remind myself to back up every picture I take by sending it to Windows Live.

 

I still love this phone, but c'mon.  If I can't rely on it being able to handle a soft reset, then it's gotta go until an update comes.

I thought I would post something here, since my Focus just erased everything today as well.  I do NOT have any other SD cards in the phone.  I am using a bone stock Samsung Focus.  My marketplace froze today, so I did a soft reset.  All I did was hold the power button down.  I did NOT press the camera or volume key.  The phone said goodbye.  I powered it back up, and when it turned on it gave me the Windows Phone welcome screen and I had to choose the language for my phone.

 

I lost all my pictures, contacts, everything.  Luckily, my contacts are resynced easily with google and facebook, but all my picures and videos and things I valued were erased.  Not sure if this is a bug or what, but I will think twice next time I go to reset my phone.  I can't remind myself to back up every picture I take by sending it to Windows Live.

 

I still love this phone, but c'mon.  If I can't rely on it being able to handle a soft reset, then it's gotta go until an update comes.

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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Dec 26, 2010 1:47:00 AM
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OMG , MY PHONE IS WORKING PERFECTLY NOW , THANK U VERY MUCH JUNIOR CZAR , I'M SOOOOOOOO HAPPY NOW..........Smiley Very Happy 

OMG , MY PHONE IS WORKING PERFECTLY NOW , THANK U VERY MUCH JUNIOR CZAR , I'M SOOOOOOOO HAPPY NOW..........Smiley Very Happy 

Re: Samsung Focus - Soft Reset Erases Data?!? UPDATE

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