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Posted Nov 10, 2010
4:18:26 AM
Samsung Focus BlueTooth problem

I'm having problems w/my new Samsung Focus when paired with my car's built-in BT handsfree system (07 Infiniti G35).  Any call originated from the car has horribly garbled audio--completely distorted / unintelligible + loud.  I found that if I disconnect the connection and then reconnect it during the same call, the audio is restored (sometimes better than others).  I contacted the ATT store & they suggested I come by to try out their working display phones (Focus & HTC Surround).  My old 3GS & a couple of droids work fine w/my car.  I tested my Focus in an older model (05?) G35 & it worked fine there.  Anyone else having similar issues? 

I'm having problems w/my new Samsung Focus when paired with my car's built-in BT handsfree system (07 Infiniti G35).  Any call originated from the car has horribly garbled audio--completely distorted / unintelligible + loud.  I found that if I disconnect the connection and then reconnect it during the same call, the audio is restored (sometimes better than others).  I contacted the ATT store & they suggested I come by to try out their working display phones (Focus & HTC Surround).  My old 3GS & a couple of droids work fine w/my car.  I tested my Focus in an older model (05?) G35 & it worked fine there.  Anyone else having similar issues? 

Samsung Focus BlueTooth problem

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Feb 21, 2011 7:45:50 PM
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Edited by johnwc on Feb 21, 2011 at 7:47:08 PM

I have a similar problem with Samsung Focus and Plantonics Pro bluetooth
handsfree headset - the volume cycles in and out during a call.  If I switch to
non-bluetooth, holding the phone to my ear, the problem goes away. 
Interestingly, if I listen to the same voicemail 2-3 times in a row, the volume
fades in and out at the same points in the voice message, each time I listen to
it.  If I switch to non-bluetooth, I can hear and understand the full voice
message.

Initially I suspected that my headset had gone bad; so Plantronics has sent
me a replacement.  However it didn't fix the problem.  Between that, and finding
this thread, I now know it's either a hardware problem or a WP7 software
problem.

My wife also has a Samsung Focus; and hasn't had this problem.  She uses a
cheaper Nokia bluetooth headset.  So perhaps the problem is related to how WP7
interacts with the features in my noise-cancelling headset.

I have a similar problem with Samsung Focus and Plantonics Pro bluetooth
handsfree headset - the volume cycles in and out during a call.  If I switch to
non-bluetooth, holding the phone to my ear, the problem goes away. 
Interestingly, if I listen to the same voicemail 2-3 times in a row, the volume
fades in and out at the same points in the voice message, each time I listen to
it.  If I switch to non-bluetooth, I can hear and understand the full voice
message.

Initially I suspected that my headset had gone bad; so Plantronics has sent
me a replacement.  However it didn't fix the problem.  Between that, and finding
this thread, I now know it's either a hardware problem or a WP7 software
problem.

My wife also has a Samsung Focus; and hasn't had this problem.  She uses a
cheaper Nokia bluetooth headset.  So perhaps the problem is related to how WP7
interacts with the features in my noise-cancelling headset.

Re: Samsung Focus BlueTooth problem

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Mar 21, 2011 4:24:48 PM
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That is *exactly* the problem I have had in my Jeep Grand Cherokee. Volume always seem to fluctuate during calls. When listening to messages using the bluetooth connection, the volume fades at exactly the same point on the message when listening to it again. I also have a problem with my Motorola bluetooth earphone, although not as pronnounced as with the Jeep.

 

Several times the bluetooth connection in the car has been dropped (the car warns that the call has been transferred to the phone). I have also had problems connecting to an AT&T DECT wireless phone in the house, although it has only dropped the bluetooth connection a couple of times.

 

I have seen a large number of messages about this problem in several forums, including here and at Microsoft. Something is obviously not right.

 

CG

That is *exactly* the problem I have had in my Jeep Grand Cherokee. Volume always seem to fluctuate during calls. When listening to messages using the bluetooth connection, the volume fades at exactly the same point on the message when listening to it again. I also have a problem with my Motorola bluetooth earphone, although not as pronnounced as with the Jeep.

 

Several times the bluetooth connection in the car has been dropped (the car warns that the call has been transferred to the phone). I have also had problems connecting to an AT&T DECT wireless phone in the house, although it has only dropped the bluetooth connection a couple of times.

 

I have seen a large number of messages about this problem in several forums, including here and at Microsoft. Something is obviously not right.

 

CG

Re: Samsung Focus BlueTooth problem

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Mar 22, 2011 7:50:27 AM
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Well, count me in.

 

My focus has the BT volume and stability issues with:

Jawbone (original)

Jawbon ERA

Jabro Pro 9470

 

Would be nice if either Samsung or MS would acknowledge that they own the issue at least.  Of course, then we'd know who to name in the class action suit Smiley Wink

Well, count me in.

 

My focus has the BT volume and stability issues with:

Jawbone (original)

Jawbon ERA

Jabro Pro 9470

 

Would be nice if either Samsung or MS would acknowledge that they own the issue at least.  Of course, then we'd know who to name in the class action suit Smiley Wink

Re: Samsung Focus BlueTooth problem

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Mar 22, 2011 8:32:16 AM
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Edited by wingrider01 on Mar 22, 2011 at 8:33:29 AM

TheMadTexan wrote:

Well, count me in.

 

My focus has the BT volume and stability issues with:

Jawbone (original)

Jawbon ERA

Jabro Pro 9470

 

Would be nice if either Samsung or MS would acknowledge that they own the issue at least.  Of course, then we'd know who to name in the class action suit Smiley Wink


let me guess the company that has the most money?

 

It works fine on my Sync equipped vehicle with the exception that the over the stereo volume is to low when I first make or answer a call, just have to raised the volume on the steering wheel


TheMadTexan wrote:

Well, count me in.

 

My focus has the BT volume and stability issues with:

Jawbone (original)

Jawbon ERA

Jabro Pro 9470

 

Would be nice if either Samsung or MS would acknowledge that they own the issue at least.  Of course, then we'd know who to name in the class action suit Smiley Wink


let me guess the company that has the most money?

 

It works fine on my Sync equipped vehicle with the exception that the over the stereo volume is to low when I first make or answer a call, just have to raised the volume on the steering wheel

Re: Samsung Focus BlueTooth problem

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Mar 27, 2011 8:15:19 AM
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I just called AT&amp;T about this, they say they have no records of problems with the Focus and Bluetooth. Such a lie, this is why AT&amp;T is so hated!!<br><br>Very poor customer service and not willing to take ownership of problems.

Needless to say I am having the same problems with my Focus and my plantronics 925, have tied to headsets.
I just called AT&amp;T about this, they say they have no records of problems with the Focus and Bluetooth. Such a lie, this is why AT&amp;T is so hated!!<br><br>Very poor customer service and not willing to take ownership of problems.

Needless to say I am having the same problems with my Focus and my plantronics 925, have tied to headsets.

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May 18, 2011 11:59:56 PM
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I have the exact same issue even with the latest Windows Phone 7 Updates on the Samsung Focus phone. My car is Nissan Altima Hybrid with Bose stereo bluetooth system. I am having issues with bluetooth phone conv.

I have the exact same issue even with the latest Windows Phone 7 Updates on the Samsung Focus phone. My car is Nissan Altima Hybrid with Bose stereo bluetooth system. I am having issues with bluetooth phone conv.

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May 19, 2011 5:50:27 AM
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How can AT&T say they have 'no record' of the problem?  We have documented it them here on their very own web forum.

 

This is typical 3 way finger pointing between the carrier, phone manufacturer and the OS developer (MicroSoft).   The average consumer does not know from which leg the problem exists so they deflect you to a wild goose chase trying to resolve the issue.   Similarly, I had an issue with ZUNE when I first bought the phone.  AT&T blames MS (Zune) who blamed Samsung, who blamed AT&T.  I finally resolved it myself by a lot of online research, trial and error.

 

The Bluetooth issue is with MS and it's use of Bluetooth profiles.  From what I am reading on the Windows Phone forums, MS has recently acknowledged it.  Although I was hoping it would be resolved with the February and March OS Updates, but I experience no change.  Apparently MS will be making an Update for the Bluetooth issues.  When?  Hopefully before I move onto my next phone.

 

From what I read, the volume cycling low to high with Bluetooth connected devices (HFL for me), is due to a conflict with the phone's feature to cancel out backround noise causing the volume level to cycle.   Similarly, in concept, my Acura RL has Active Noise Cancellation in the Bose stereo system...which I wonder if that further 'confuses' the phone.

 

Another example of Bluetooth weirdness is if I pair my phone with my laptop, any alert tone (ie text message, email, etc) is then broadcast through the laptop speakers, loudly.  It seems to treat anything paired  via Bluetooth as a headset.  It does this with my car's HFL also, very annoying when trying to carry a conversation vvia Bluetooth HFL and  alert tones are sounding over yur conversation, broadcasting through the car's stereo system.  But even with the Bluetooth off and using just the handset, alert tones blare through the phone's earpiece while I am talking on the phone.

 

This is a huge step backward in Bluetooth capability.  I have had several phone's with very elegant and seamless Bluetooth capability.  They were Motorola devices (V550s, RAZR, MotoQ9h), which all worked beautifully with my Acura's HFL (inluding Data Connect for AcuraLink) for the past 6 years.   It seems Motorola has traditionally had more robust Bluetooth stacks and more usable Bluetooth profiles.   MicroSoft really dropped the ball on this feature with is a much more usable utility to me over gaming features.

 

It is a shame.  I really love the phone otherwise and have found it pretty stable.  The OS simplicity is elegant compared to the competition and for a business user,, it really does all I need it to do.   But the Bluetooth shortcomings are blatantly a failure from MS's Windows Phone OS and AT&T should man up and inform it's customers that Bluetooth usabiity is very compromised.  Bluetooth is very highly used for hands free use, and it is more important that voice use works over streaming music, playing games or watching TV.  It is, afterall. called 'Windows PHONE'.

How can AT&T say they have 'no record' of the problem?  We have documented it them here on their very own web forum.

 

This is typical 3 way finger pointing between the carrier, phone manufacturer and the OS developer (MicroSoft).   The average consumer does not know from which leg the problem exists so they deflect you to a wild goose chase trying to resolve the issue.   Similarly, I had an issue with ZUNE when I first bought the phone.  AT&T blames MS (Zune) who blamed Samsung, who blamed AT&T.  I finally resolved it myself by a lot of online research, trial and error.

 

The Bluetooth issue is with MS and it's use of Bluetooth profiles.  From what I am reading on the Windows Phone forums, MS has recently acknowledged it.  Although I was hoping it would be resolved with the February and March OS Updates, but I experience no change.  Apparently MS will be making an Update for the Bluetooth issues.  When?  Hopefully before I move onto my next phone.

 

From what I read, the volume cycling low to high with Bluetooth connected devices (HFL for me), is due to a conflict with the phone's feature to cancel out backround noise causing the volume level to cycle.   Similarly, in concept, my Acura RL has Active Noise Cancellation in the Bose stereo system...which I wonder if that further 'confuses' the phone.

 

Another example of Bluetooth weirdness is if I pair my phone with my laptop, any alert tone (ie text message, email, etc) is then broadcast through the laptop speakers, loudly.  It seems to treat anything paired  via Bluetooth as a headset.  It does this with my car's HFL also, very annoying when trying to carry a conversation vvia Bluetooth HFL and  alert tones are sounding over yur conversation, broadcasting through the car's stereo system.  But even with the Bluetooth off and using just the handset, alert tones blare through the phone's earpiece while I am talking on the phone.

 

This is a huge step backward in Bluetooth capability.  I have had several phone's with very elegant and seamless Bluetooth capability.  They were Motorola devices (V550s, RAZR, MotoQ9h), which all worked beautifully with my Acura's HFL (inluding Data Connect for AcuraLink) for the past 6 years.   It seems Motorola has traditionally had more robust Bluetooth stacks and more usable Bluetooth profiles.   MicroSoft really dropped the ball on this feature with is a much more usable utility to me over gaming features.

 

It is a shame.  I really love the phone otherwise and have found it pretty stable.  The OS simplicity is elegant compared to the competition and for a business user,, it really does all I need it to do.   But the Bluetooth shortcomings are blatantly a failure from MS's Windows Phone OS and AT&T should man up and inform it's customers that Bluetooth usabiity is very compromised.  Bluetooth is very highly used for hands free use, and it is more important that voice use works over streaming music, playing games or watching TV.  It is, afterall. called 'Windows PHONE'.

Re: Samsung Focus BlueTooth problem

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Hi, I am also trying to connect to BlueAnt, but my focus says - "couldn't connect". Do you have any advice for me?
Hi, I am also trying to connect to BlueAnt, but my focus says - "couldn't connect". Do you have any advice for me?

Re: Samsung Focus BlueTooth problem

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