Samsung Eternity II: inability to utilize specific rigntone for specific contact

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Samsung Eternity II: inability to utilize specific rigntone for specific contact

I am unable to get a specific ringtone to ring for a specific contact.

 

Steps that are being followed are: Contacts> specific contact> edit>

Ringtone> set to specific ringtone> add> Save
 
after Above steps are  followed when that specific person calls, instead of getting the specific ringtone, I'm still getting the generic one.
 
.........
(Also applies to message tone)
..........
Help??
Thanks!
 
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