Samsung Captivate Shutdown Issue

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Samsung Captivate Shutdown Issue

Yesterday, I tried to awake my phone from sleep and nothing! Just the black screen. I plugged the charger in and still nothing, just a black screen. Hitting the power button did nothing. The only solution I had was to take the battery out. It powered up ok once doing that. I had 39% battery life left when the phone came back up. I have had the phone for 2 weeks and never had a problem (other than the GPS issue the is common on the Captivate).  It is a standard stock phone.

 

Anyone have any ideas on what the issue could be?

Message 1 of 123 (37,344 Views)
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Re: Samsung Captivate Shutdown Issue

I just activated that third phone today put in a fully charged battery and set it down. When I picked it up about 30 mins latter it was off. I called at&t and they still want to trouble shoot it. They should have done trouble shooting before they sent it to me. I have only had this phone for about four months and they will not let me out of the contract or get me another phone. The customer service sucks and Im getting tired of talking to them on the phone. Never buy a phone over the internet because you can't take it to your local store you have to spend hours on the phone to get nothing.

Message 46 of 123 (3,797 Views)
Tutor

Re: Samsung Captivate Shutdown Issue

i got this phone for my husband and i just a week ago and the phone started shutting down by itself by day 3. i dont think its an idle or apps problem because it only happened in the morning. which was weird. i believe the phone is just defective. on my husbands phone, it drained most of his data (on the 200MB plan) in hours! right when we got the phone friday evening i set up the wifi. we only went out for a few hours the whole weekend and he didn't even really use the phone. by sunday evening we were getting warning messages that he already used up 144 out of 200MB. how ridiculous is at?! I'm sending the phones out today to exchange. got them thru radio shack so we'll have to go back to our old phones for a few days. sucks cuz we really like that phone. fingers crossed it wont happen again!!

Message 47 of 123 (3,667 Views)

Re: Samsung Captivate Shutdown Issue

 


mqdk wrote:

i got this phone for my husband and i just a week ago and the phone started shutting down by itself by day 3. i dont think its an idle or apps problem because it only happened in the morning. which was weird. i believe the phone is just defective. on my husbands phone, it drained most of his data (on the 200MB plan) in hours! right when we got the phone friday evening i set up the wifi. we only went out for a few hours the whole weekend and he didn't even really use the phone. by sunday evening we were getting warning messages that he already used up 144 out of 200MB. how ridiculous is at?! I'm sending the phones out today to exchange. got them thru radio shack so we'll have to go back to our old phones for a few days. sucks cuz we really like that phone. fingers crossed it wont happen again!!


 

Do you charge your phone overnight?  The most common shutdown issue people see with this phone happens when the phone is fully charged and goes idle.  If you're charging overnight, you probably will see the issue only early in the day.  I hope your next one doesn't give issues.

 

Android phones have a wi-fi sleep policy.  By default, it's set to turn off wi-fi any time the screen is off.  You may want to change that.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 48 of 123 (3,638 Views)

Re: Samsung Captivate Shutdown Issue


mqdk wrote:

i got this phone for my husband and i just a week ago and the phone started shutting down by itself by day 3. i dont think its an idle or apps problem because it only happened in the morning. which was weird. i believe the phone is just defective. on my husbands phone, it drained most of his data (on the 200MB plan) in hours! right when we got the phone friday evening i set up the wifi. we only went out for a few hours the whole weekend and he didn't even really use the phone. by sunday evening we were getting warning messages that he already used up 144 out of 200MB. how ridiculous is at?! I'm sending the phones out today to exchange. got them thru radio shack so we'll have to go back to our old phones for a few days. sucks cuz we really like that phone. fingers crossed it wont happen again!!


If you got this phone because your contract was up, you can get out of the contract you just singed to get the phone, and I suggest you do that. AT&T was ranked the worst cellular provider for 2010. If you can go anywhere else you should do it. I was told I would receive a credit for the amount of my bill that was due but never did now they want a late fee. The customer service is horrible and they don't help. I switched from Verizon because I had problems with them but I would go back to the over the service I have been receiving from AT&T.

Message 49 of 123 (3,588 Views)
Contributor

Re: Samsung Captivate Shutdown Issue

My samsung captivate has started shutting down as described in this message thread.  I was hoping there was some "sleep" or automatic shut-down setting that would allieviate the problem but I can't find any such setting.

 

Is the only solution to take the phone back to the AT&T store from which I bought it?  I really love this phone, but I'm missing way too many calls.

Message 50 of 123 (3,542 Views)
Contributor

Re: Samsung Captivate Shutdown Issue

I was going to switch from AT&T to Verizon or Sprint and then discovered the Captivate.  After all these postings regarding shut down problems, which I see AT&T completely ignoring, there is no way I would ever get that phone.  I think I will head over to Sprint.  I have so many dropped calls with my Tilt 2 that I am at wits end.  Thanks for all the postings.

Message 51 of 123 (3,749 Views)
Contributor

Re: Samsung Captivate Shutdown Issue

I have had my Captivate since July and have just started having problems with it shutting down.  At first, I thought something in my purse might be pushing against the buttons just right to make it shut down but today, I left it sitting on the counter with nothing touching it and when I picked it up, it was off. 

Very aggravating - I will be visiting my local ATT store and I will let whomever I talk to know that there is a multi-page topic on this very problem. 

Message 52 of 123 (3,730 Views)

Re: Samsung Captivate Shutdown Issue

I wanted to give an update of my situation. Right now Im waiting on my 4th captivate to arrive. Since I had a problem with the 3rd one the day I got it and called that day I was not able to get priority shipping even though I was told it would be shipped priority. I was told the phone would arrive on Dec 13 now Im getting text messages telling me to ship the old one back but I still haven't gotten the other one.

A week ago I was told I would have a credit for all of the inconvenience. Im still waiting on that.

I have had this captivate for about 3 months. In those three months I have had 3 different phones. Every time I call AT&T I get transferred around and am spending about 2 hours per phone call. This has taken too much of my time. Every time I call AT&T they tell me they are going to do something but they do something else. I think its time to call a lawyer.

Message 53 of 123 (3,626 Views)
Contributor

Re: Samsung Captivate Shutdown Issue

Hey all,

I've been doing some more forum surfing, and I have a suggestion I'd like to present to everyone, and hopefully receive some feedback on.  Charge your phone to full overnight.  Before disconnecting the charger, "Dismiss" the fully charged dialog box.  So far this seems to be a consistent, albeit non-intuitive solution to a problem that's frustrated users left and right.  Please, please, let me know if it works for you.

Message 54 of 123 (3,364 Views)
Contributor

Re: Samsung Captivate Shutdown Issue

Hey I just got a captivate, it had the shutting down issue as well.  I did the hard reset and issue resolved.  Thanks for the guidance with this guys.

Message 55 of 123 (3,280 Views)

Re: Samsung Captivate Shutdown Issue

JUst got my Captivate on Thursday of last week.  Starting randomnly shutting on Saturday.  Have talked to an AT&T rep and they are sending me a replacement.  I'm going to try that hard reset and see if that fixes the problem.  Hope so because I really like the phone. 

Message 56 of 123 (3,165 Views)
Scholar

Re: Samsung Captivate Shutdown Issue

I decided to got to the AT&T device support center in Austin TX to see if they know anything about the shut down issue. I was told that they were aware of the problem , but the Samsung has not come out with a fix yet. If I wanted to do a warranty exchange I could but there was no way to know if the next phone would have the same problem since it would be a refurbished phone. I did not do an exchange because I have a Zag screen protector and I want to get another one first (under warranty $4.95) to protect the next phone.

I then called Samsung when I got home and was told they were aware of the problem and it was a software fix and I could send the phone in so they could apply the update. Next I told her that I already had the update and it did not fix the phone. The update was the I897ucjh7. Next she changed her story and said it must be a hardware issue and I should get a repair request so I could send the phone in so they could fix it. It was supposed to be a 6 day turn around.. I then asked, "Am I supposed to go without a phone while they fix it?" Her answer to that was, " Go to an AT&T store and get a loaner phone." I seriously doubt that AT&T will give me a phone to use while I send mine in to get fixed. They were the one that sent me to there device support location.

Still no solution to the issue other than send it to Samsung and hope they are able to fix it.

What to do??

 

PS.  Already got another battery from AT&T and did a master reset.

Message 57 of 123 (3,140 Views)
Contributor

Re: Samsung Captivate Shutdown Issue

I'm glad I found this thread.

 

It looks like ATT and Samsung released this phone immaturely. I think I can deal with these problems, but I do not want any problem in the first place.

 

ATT's Samsung Focus seems good, but ATT's reputation looks bad.

 

I went to a mall yesterday to check out this device. ATT has a kiosk with dummy phones. There is no way to check the phones. Setting up a kiosk there is a waste of money.

 

I stay with T-mo for now. I will come back when ATT offers some good values.

 

Thanks, guys, for the information.

Message 58 of 123 (3,020 Views)
Teacher

Re: Samsung Captivate Shutdown Issue

Sadly, the longer I have my Captivate (I got it the day it launched), the more I wish I'd waited... or gotten an iPhone... or switched to T-mobile.

 

1. It started with the useless GPS, then they put out a fix that made it only mostly useless - my GPS still rarely gets a lock closer than 50ft, making things like Parkdroid and Maps unusable.

 

2. They said they'd commit to a 2.2 update, then said it would be out by the end of November, which came and went without a word from AT&T.

 

3. Then the shutdown issues...

 

4. ... and how slow TouchWiz makes the phone over stock Android...

 

5. ... and it's pathetic network support: if you connect to a network that requires authentication, such as at work or in an airport, you'll have to re-authenticate every time you pull the phone out. This is irritating at work, when I switch back and forth between my computer and phone, but every time I pull the phone out to check something I have to log back into the network. The Palm Pre maintains the connection and doesn't require logging in over and over. I have to leave wireless off - using tons more data ($) - just to make it usable.

 

6. Then the phone randomly stopped functioning as a mass storage device. Using the OEM-supplied cable it no longer mounts on my computer, making it twice as difficult and considerably more time consuming to get photos off of it and music and video onto it.

 

I'd heard horror stories about Samsung abandoning customers who bought their phones before, but I read some good reviews and figured they'd changed... now I'm stuck with a subpar phone that could have been a great phone if it seemed like Samsung cared at all. Instead, as the list of issues grows, their inability to address them has me seriously considering buying an unlocked phone out of pocket just to get away from the Captivate.

Message 59 of 123 (3,002 Views)
Tutor

Re: Samsung Captivate Shutdown Issue

 


ironbadge wrote:

I'm glad I found this thread.

 

It looks like ATT and Samsung released this phone immaturely. I think I can deal with these problems, but I do not want any problem in the first place.

 

ATT's Samsung Focus seems good, but ATT's reputation looks bad.

 

I went to a mall yesterday to check out this device. ATT has a kiosk with dummy phones. There is no way to check the phones. Setting up a kiosk there is a waste of money.

 

I stay with T-mo for now. I will come back when ATT offers some good values.

 

Thanks, guys, for the information.


 

No, you're hearing from the unwashed masses that don't know anything about their phones. You're only hearing from the people who are upset and disappointed, why? Because people that are satisfied don't complain.

 

That being said, yes, there was a GPS issue. There's probably even a batch of phones that have shutdown issues.

 

My recommendation, flash your phone to a different firmware and be done with it. I'm currently using Cognition, and while it's gotten rid of the Samsung bells and whistles, my phone works great.

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