11-30-2010 12:35 PM
I have a Samsung Captivate. I downloaded the JH7 update for it, as it was available when I purchased the phone. Since then, the software update has not been able to connect to the AT&T server. I have tried the 2g network, 3g, and wifi of many different kinds. This is getting frustrating. If there are no updates available, I want to be told when I try to check. When will this be fixed?
Also, this phone has overheated many times. I have just been talking to someone, not for very long, and the phone begins to overheat. It has finally become to much of a problem, and I have contacted at&t for a replacement. As I have had the phone for less than 1 month, and have not done anything to damage it or void the warranty, I am entitled to the full replacement with a new phone, right?
11-30-2010 1:10 PM
Under waranty, they will replace the phone with a refurbished phone. However, since you upgraded to android 2.2 outside of at&t channels, it will be considered voiding the waranty.
11-30-2010 4:38 PM
JH7 is not Android 2.2. It is an official 2.1-update1 update delivered by AT&T OTA in late September.
Your warranty is fine.
11-30-2010 10:42 PM
The replacement within 30 days of the purchase is not through warranty (which would provide a reconditioned replacement). It's through the point of sale.
12-15-2010 11:44 AM
Ok. I got a replacement, but they sent me a refurbished phone. The replacement was even worse. It overheated just while talking on it and nothing else. Sometimes it would be hot just sitting there. It was slower than the first was.
I took it back to the store I bought the first one from, and they sent it to Samsung for repairs. I really don't want it back, or another refurb POS. Is there any way I can switch to the Motorola Bravo without incurring extra charges? I like the way the Bravo works, and it seems faster (I played with a friend's). I'd be willing to trade evenly, even though the Bravo is cheaper. Please, please, tell me how I can.
12-16-2010 4:53 AM
12-19-2010 3:25 AM
JH7 is the official update. It's still horribly broken, with completely useless GPS, painful lag, and other garbage. Thanks Samsung!
Even if he did flash a Froyo ROM, he can just use Odin to go back to stock firmware, and the baboons that work for AT&T won't be able to tell the difference.
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