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SIM not provisioned:2

Contributor

SIM not provisioned:2

Hello,
Just got my new Pearl 8110 about 5 days ago.
I went throught the set up proceedure but it could not find a network.
Now it always has the message "SIM not provisioned:2" and is not connected to the network.
I have removed and re-installed the card with no sucess. What can I do next?
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Message 1 of 5

Re: SIM not provisioned:2

1-800-331-0500
Message 2 of 5
Scholar

Re: SIM not provisioned:2

To elaborate it seems that your new sim is not provisioned correctly on your account.  Basically you'll just need to call at&t and have the 890# from your sim card ready.  If you do that they should be able to pop that new number in and you'll be good to go.  Additionally, if the sim isn't provisioned they probably don't have your knew phone listed in the system either.  Just have your IMEI # ready for that as well so you'll have everything setup correctly from here on out (you can get this from underneath your batttery or by dialing *#06# on your device).
 
Hope this helps.
Message 3 of 5
Contributor

Re: SIM not provisioned:2

Thanks Prospector. I'll give it a shot tonight.
Message 4 of 5
Voyager

Re: SIM not provisioned:2

Are you still having the issue? If not, what did you do to fix it?
Message 5 of 5
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