Helpful Links

SIM issue


SIM issue

I just purchased a P7040 go phone. My previous AT&T SIM (Cingular) is not recognized. The chip layout is different. What phone number can I call to talk to a person? When asked for my phone number, I get transferred to the GO phone line and no people are available.

Message 1 of 2

Re: SIM issue

You can, in fact, reach a customer service representative by dialing 611. When prompted by the automated voice response "lady", select "Main Menu" and then say "More Options". Keep repeating "customer service" over and over again and the system will eventually give up and transfer you to a live-chat CSR that can assist you with your SIM issue.

Another alternative would be to call 1-800-331-0500 from a landline phone. That is AT&T's customer support phone number.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy

Message 2 of 2
Share this topic

Find out how to track your iPhone's delivery!

Have questions about International Plans? Get the answers on Wed. 10/25 at Hello World: International Plans, from 1-4pm ET / 10am-1pm PT!

Let us help you upgrade and activate your device!

Additional Support