Helpful Links

SIM LOCKED???

Contributor

SIM LOCKED???

SIM locked and my Iphone 4 is asking for a PUK code. I am not sure what I did but I was looking through settings and I must have pushed the wrong button. Any help would be appreciated.

1,436 Views
Message 1 of 3
Former Employee

Re: SIM LOCKED???

You'll have to call customer care (1-800-331-0500) or go into the store to get a PUK code.

Message 2 of 3
Master

Re: SIM LOCKED???

Read this article and you can get your PUK code yourself: https://www.att.com/esupport/solutionDisplay.jsp?solutionId=KB617

 

Do not guess at the number too many wrong attempts and your SIM will be deactivated and you will need to go to a store for a new one.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 3 of 3
Share this topic
Announcements

Find out how to track your iPhone's delivery!

Have questions about International Plans? Get the answers on Wed. 10/25 at Hello World: International Plans, from 1-4pm ET / 10am-1pm PT!

Let us help you upgrade and activate your device!

Additional Support