Helpful Links

SIM Card switch

Contributor

SIM Card switch

I recently activated a new go phone in order and to test it I put the my current sim in the new phone. Now the new sim has my number and is locked to that phone, My old sim doesn't work and I have no clue how to fix this problem. I'm out a new phone number and my old phone which i absolutely like. What do I do?

1,458 Views
Message 1 of 3
Contributor

Re: SIM Card switch

basically the sim cards were switched and i don't know how. i want my sim back and my phone bakc

Message 2 of 3
Highlighted
Master

Re: SIM Card switch

Contact customer service to see if they will unlock the SIM for you - for quite some time now when you purchase a GoPhone package, the phone and SIM that it is activated with are "locked" to one another for a period of time.  (You should have retained two working SIMs and two phone numbers - unless when you placed the order you chose the option to not receive a new phone number/start a new line of service - but until customer service unlocks the phone/SIM, you probably won't have the ability to swap the SIMs between the devices.)

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 3 of 3
Share this topic
Announcements

Find out how to track your iPhone's delivery!

Have questions about International Plans? Get the answers on Wed. 10/25 at Hello World: International Plans, from 1-4pm ET / 10am-1pm PT!

Let us help you upgrade and activate your device!

Additional Support