SIGNAL ISSUES ALL OF A SUDDEN WHERE USED TO HAVE SIGNAL
I own an LG Neon gophone and have used it for over 8 or 9 months with no issues with signal. Over Memorial Weekend; I suddenly had signal issues where I couldn't use my phone at home. The phone's signal would go from full bars to "no service" and I couldn't use the phone. Customer service was no help; they told me to go to the nearest AT&T store which they said was 50 minutes away, when in fact the nearest store was 6 miles away. They switched the simm card and it made no difference at all. There were 2 other people in the store complaining of the same issue. One had the same phone. I was told that the prepaid phones don't run off the same towers as contracted people. I left AT&T because I couldn't use the phone at all while at home where I was always able to prior to the holiday weekend. If anyone has any input, I would appreciate it. Thanks!
Re: SIGNAL ISSUES ALL OF A SUDDEN WHERE USED TO HAVE SIGNAL
If the tower issues don't get reported, AT&T probably assumes that the tower(s) is fine and it's not affecting anybody. When people start to complain, that's most likely when they start taking action to fix the tower(s).