Ask a question

    Reply
    Posted Sep 5, 2011
    12:02:47 AM
    View profile
    Rollover minutes ripoff after change to family plan drops 5,000 minutes
    Rollover minutes ripoff after change to family plan drops 5,000 minutes

    I had almost 5,000 minutes before I added someone to my plan. I lost them with a change in plan. I switched back to my old plan WITHOUT these
    minutes and now the minutes that would have been on my account from last year are being deducted from my rollover account. For example, I have 800 rollover minutes that should be saved this month. But AT&T deducts 759 minutes that I earned last year on an account that had said rollover minutes wiped out in an account change.

    That, in my book, is a ripoff!

    Rollover minutes ripoff after change to family plan drops 5,000 minutes

    8,252 views
    14 replies
    (0) Me too
    (0) Me too
    Post reply
    View all replies
    (14)
    0
    (0)
    • Rate this reply
    View profile
    Sep 5, 2011 5:48:25 AM
    0
    (0)
    Expert

    Levit8u wrote:
    Rollover minutes ripoff after change to family plan drops 5,000 minutes

    I had almost 5,000 minutes before I added someone to my plan. I lost them with a change in plan. I switched back to my old plan WITHOUT these
    minutes and now the minutes that would have been on my account from last year are being deducted from my rollover account. For example, I have 800 rollover minutes that should be saved this month. But AT&T deducts 759 minutes that I earned last year on an account that had said rollover minutes wiped out in an account change.

    That, in my book, is a ripoff!


    not a ripoff at all, this is stated in plain english in the tos

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    2 of 15 (8,240 Views)
    0
    (0)
    • Rate this reply
    View profile
    Sep 5, 2011 8:17:43 PM
    0
    (0)
    Guru

    The rollover minutes you accumulated were accumulated on your previous plan. If your switching to a new rollover plan they wont transfer over because your switching to a new rollover plan, so you need to accumulate all over again.

     

    Makes total sense to me...

     

    Here maybe this will help you understand a bit better... http://www.att.com/esupport/article.jsp?sid=52371#fbid=dasB9YnF2EL

     

     

    http://forums.att.com/t5/image/serverpage/image-id/5647i42265AB3AEBCB54D/image-size/original?v=mpbl-1&px=-1

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    3 of 15 (8,226 Views)
    0
    (0)
    • Rate this reply
    View profile
    Sep 5, 2011 10:54:40 PM
    0
    (0)
    Tutor
    Edited by scoobydoo on Sep 6, 2011 at 3:47:55 AM

    Why is it SO MANY PEOPLE have answers WITHOUT READING the whole comment. [please be courteous] Yes, I lost 5,000 minutes. Therefore LAST YEAR is reset to ZERO!!!  But AT&amp;T remembers the past 12 months as 756, 649, 500, etc. Whereas a startover SHOULD be 0, 0, 0... AT&amp;T is DOUBLE DIPPING AFTER TAKING MY 5,000 and forgot to reset my rollovers to ZERO!!!  So if I am NOW ACCRUING 500 minutes per MONTH NOW, AT&amp;T is deducting 756 from my 500 minutes and not letting me accrue my minutes PER TOC. <br><br>The lesson?  READ before you criticize you friggin' experts!!!!<br><br>IM BEING RIPPED OFF. <br><br>AND SOCIETY HAS TO PAY FOR [please be courteous]

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    [ Edited ]
    4 of 15 (8,218 Views)
    Highlighted
    0
    (0)
    • Rate this reply
    View profile
    Sep 5, 2011 11:30:01 PM
    0
    (0)
    Employee
    rollover minutes to do carry over when choosing a rate plan lower than what you have and whatever rollover minutes you acquired 12 months ago drop off as well
    *I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    5 of 15 (8,216 Views)
    0
    (0)
    • Rate this reply
    View profile
    Sep 5, 2011 11:39:12 PM
    0
    (0)
    Tutor
    Doesn't answer the double dip question. READ READ READ. Oh wait! You're overseas and reading from a script!!

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    6 of 15 (8,214 Views)
    0
    (0)
    • Rate this reply
    View profile
    Sep 6, 2011 3:24:54 AM
    0
    (0)
    Expert

    Levit8u wrote:
    Doesn't answer the double dip question. READ READ READ. Oh wait! You're overseas and reading from a script!!


    1. Quote - I lost them with a change in plan.  ANS: - 100 percent you lose any acumulated roll over minutes when you change plans, documented in the terms of service

    2. Quote - But AT&T deducts 759 minutes that I earned last year on an account  -  ANS: Again 100 percent correct, roll over minutes expire after 12 months, so yes you did lose 800 minutes from LAST year, again documented in the terms of service

     

    Hey you can always go to another carrier - oh wait, let me look at the script - no other carrier has roll over minutes

     

    If this is not what your comments ar about, try calming down and explaining exactly what this issue is, as your stated on the original, those are the answes.

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    7 of 15 (8,208 Views)
    0
    (0)
    • Rate this reply
    View profile
    Sep 6, 2011 5:42:12 AM
    0
    (0)
    ACE - Master
    How can AT&T deduct minutes that were already taken away? They lost 5,000 minutes, what they had left is now being taken away from rollover minutes that they no longer have. How can they deduct 759 rollover minutes that were taken away when they changed their plan?
    This is a user to user forum. I am a user, just like almost everyone else on the site.
    *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    8 of 15 (8,198 Views)
    0
    (0)
    • Rate this reply
    View profile
    Sep 6, 2011 7:48:25 AM
    0
    (0)
    Expert
    Edited by wingrider01 on Sep 6, 2011 at 7:50:24 AM

    kdfederer wrote:
    How can AT&T deduct minutes that were already taken away? They lost 5,000 minutes, what they had left is now being taken away from rollover minutes that they no longer have. How can they deduct 759 rollover minutes that were taken away when they changed their plan?


    don;t see anywhere where he states he lost them all... if I recall correctly you lose them to the new plan level, the whole thing is a little vague, not enough details. Bottom line - if you change plans you lose roll oer minutes, roll over minutes expire after 12 months - both of these are documented

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    [ Edited ]
    9 of 15 (8,194 Views)
    0
    (0)
    • Rate this reply
    View profile
    Sep 6, 2011 7:59:38 AM
    0
    (0)
    Tutor

    Why don't you people listen and why are AT&T people so stoopid [sic]? The script comment, really? 

     

    So I called AT&T and they gave me back my minutes because they acknowledge the shell game...

     

    To all you other Id-e-uts [sic], I will look into Verizon and hope that AT&T loses more long term customers...and yes, I was an AT&T employee once, but the customer service aspect was a major part of my job and had I responded like you, I would have been fired.

     

    Hope it happens to you and you become part of the 9.1%

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    10 of 15 (8,190 Views)
    0
    (0)
    • Rate this reply
    View profile
    Sep 6, 2011 9:39:13 AM
    0
    (0)
    Employee

    Ok, thanks. They were trying to help.

    *I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    11 of 15 (7,424 Views)
    0
    (0)
    • Rate this reply
    View profile
    Sep 6, 2011 11:04:14 PM
    0
    (0)
    Guru

    Well at least you can calm down a bit now. Oh and I don't appreciate your PM with insulting comments. Everyone was just trying to help explain.

    http://forums.att.com/t5/image/serverpage/image-id/5647i42265AB3AEBCB54D/image-size/original?v=mpbl-1&px=-1

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    12 of 15 (7,412 Views)
    0
    (0)
    • Rate this reply
    View profile
    Sep 7, 2011 3:50:49 PM
    0
    (0)
    Teacher

    I figured out the loss of rollover minutes when I had to change family plans.  I knew it was going to happen when I was researching which plan I was going to move to.  Not sure how retaining me as a customer isn't a good business practice.  

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    13 of 15 (7,398 Views)
    0
    (0)
    • Rate this reply
    View profile
    Sep 12, 2011 12:54:48 PM
    0
    (0)
    Professor
    Looks like youve found the cause. Any time you adjust your plan and if it is less minutes than t he plan you had before, your rollover adjusts according to that new package plan. Alot dont realize making changes does this and adjusts your upgrade date. Need to keep in mind all the facets of an account when something as simple as changing your minutes effects other areas of the account.
    Me and My DELL Streak (TED-III)

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    14 of 15 (7,381 Views)
    0
    (0)
    • Rate this reply
    View profile
    Sep 13, 2011 6:21:37 PM
    0
    (0)
    Employee
    You never actually lose all of your rollover at once. When it reaches a year, if there are rollover minutes left from that billing period one year ago, then those are expired and replaced with the minutes from the current cycle. You would only lose all of them if you had them all added in one month and then never added any more rollover minutes for the next 11 months, then if you didn't use them by the end of month 12, they would all expire. Also when you use rollover minutes, att always takes the oldest minutes first, so you have every chance to use them before they expire
    *I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

    Re: Rollover minutes ripoff after change to family plan drops 5,000 minutes

    15 of 15 (7,365 Views)
    Share this post
    Share this post