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Posted Jan 21, 2012
5:40:28 PM
Retention Dept. Made Me VERY Happy

Hello AT&T Community, this is my first post because I felt this was worth registering for to share with everyone!

 

SITUATION:

I have a Samsung SGH-i897 Captivate on it's last leg... and the recently released Android 2.3 Gingerbread update has made this thing shoot straight into the crapper. I am a year into my contract, and I called AT&T about it to see if I could have an early upgrade.

 

MY AWESOME EXPERIENCE:

I spoke to customer service and the guy I was not pleased at all. He was very rude, and used a very condescending tone. After being a customer for 7+ years, I thought my request was a rather small and simple one. So I hung up, and called the Retentions Department. The woman I spoke to here was VERY pleasant, peppy, and eager to help. I explained the situation and she was able to override my contract and offer me a Samsung Galaxy S II for only $125. Free shipping with a waived activation fee! ...and if you think THAT is great, I have a family plan with 5 lines that love to text. From now (January) until July... I have my unlimited messaging plan fee WAIVED.  That's right.  My $30 messaging plan is FREE for 6 months and I get a Galaxy S II for $125 without a shipping or upgrade fee. I am VERY VERY VERY happy! Thank you AT&T! I am happy to see you are willing to correct even so much as one bad experience over the phone! Look forward to staying with you guys!

 

 

 

Hello AT&T Community, this is my first post because I felt this was worth registering for to share with everyone!

 

SITUATION:

I have a Samsung SGH-i897 Captivate on it's last leg... and the recently released Android 2.3 Gingerbread update has made this thing shoot straight into the crapper. I am a year into my contract, and I called AT&T about it to see if I could have an early upgrade.

 

MY AWESOME EXPERIENCE:

I spoke to customer service and the guy I was not pleased at all. He was very rude, and used a very condescending tone. After being a customer for 7+ years, I thought my request was a rather small and simple one. So I hung up, and called the Retentions Department. The woman I spoke to here was VERY pleasant, peppy, and eager to help. I explained the situation and she was able to override my contract and offer me a Samsung Galaxy S II for only $125. Free shipping with a waived activation fee! ...and if you think THAT is great, I have a family plan with 5 lines that love to text. From now (January) until July... I have my unlimited messaging plan fee WAIVED.  That's right.  My $30 messaging plan is FREE for 6 months and I get a Galaxy S II for $125 without a shipping or upgrade fee. I am VERY VERY VERY happy! Thank you AT&T! I am happy to see you are willing to correct even so much as one bad experience over the phone! Look forward to staying with you guys!

 

 

 

Retention Dept. Made Me VERY Happy

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Jan 21, 2012 8:56:09 PM
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Scholar

Always nice to read good things on here.  They are quite rare.  Congrats on the Galaxy S II.  You will not be disappointed with it. Smiley Very Happy

Always nice to read good things on here.  They are quite rare.  Congrats on the Galaxy S II.  You will not be disappointed with it. Smiley Very Happy

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Jan 22, 2012 11:21:58 AM
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ACE - Master
Holy crap! You truly LUCKED OUT! The new Galaxy S II wasn't even treated as an upgrade or anything?! That price isn't even subsidized!

And free messaging?! SnickleBits, you have the deal of the century...hands down.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Holy crap! You truly LUCKED OUT! The new Galaxy S II wasn't even treated as an upgrade or anything?! That price isn't even subsidized!

And free messaging?! SnickleBits, you have the deal of the century...hands down.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Retention Dept. Made Me VERY Happy

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Jan 22, 2012 11:26:55 AM
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Tutor

I was genuinely surprised myself. I've never had an issue with AT&T's customer service but the man I spoke with was blatantly rude and I felt someone needed to know.  I just didn't expect THIS to come out of it!   

BEFORE ---> Smiley Frustrated
AFTER --->     Smiley Very Happy 

I was genuinely surprised myself. I've never had an issue with AT&T's customer service but the man I spoke with was blatantly rude and I felt someone needed to know.  I just didn't expect THIS to come out of it!   

BEFORE ---> Smiley Frustrated
AFTER --->     Smiley Very Happy 

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Jan 22, 2012 11:29:11 AM
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ACE - Master
I'm glad to hear (as well as everyone else) that you're happy afterwards. Smiley Happy

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



I'm glad to hear (as well as everyone else) that you're happy afterwards. Smiley Happy

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 22, 2012 8:42:23 PM
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I am happy to hear about your positive experience.  I read so many posts from users who have had negative experiences with AT&T customer service.  It's nice to read about a positive one. :-)

I am happy to hear about your positive experience.  I read so many posts from users who have had negative experiences with AT&T customer service.  It's nice to read about a positive one. :-)

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Apr 30, 2012 10:33:23 AM
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Former Community Manager
Creating a new thread for separate issue.
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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

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