Restore Needed?

Tutor

Restore Needed?

I got this messages yesterday stating

 

Restore Needed:

iPhone cannot make ore receive calls. Restore using itunes. www.apple.com/support

 

However, when I try to connect to itunes it will not connect. It says I need to check sim card or unlock. I have takin out my sim card in put it back in and still ge the same message. I can only make emergency calls now. I have searched but cannot seem to find the answer. Some think it may be a bad sim card. Has anyone had this smae problem? Thanks.

Message 1 of 13 (1,671 Views)
Master

Re: Restore Needed?

trying a new SIM card cannot hurt.  I would also try to reset your network settings: Settings>General>resetReset Network Settings....If that is not an option or does not work, you may need to perform a restore within iTunes.  I would probably not choose to install the old backup so you do not bring an old problem forward.
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 2 of 13 (1,669 Views)
Tutor

Re: Restore Needed?

Can I use an old sim card from an older phone? How do you do a restore within itunes? Can I do this even though itunes will not reconize my phone? Thanks again.
Message 3 of 13 (1,665 Views)
Professor

Re: Restore Needed?

Turn your iPhone OFF, wile holding down Home button connect USB cord to computer, keep holding Home button till you see screen like this:

 

 

Message 4 of 13 (1,650 Views)
Tutor

Re: Restore Needed?

300K,

 

This did work and got it to show up in itunes, but now when I try and restore it says "The iPhone could not be restored. An unknown error occured (2002). 

Message 5 of 13 (1,624 Views)
Highlighted
Professor

Re: Restore Needed?

[ Edited ]
Try different USB port... Also you can put your iPhone in DFU mode: Connect to iTunes=> Hold down both Home and Power buttons for 10 sec=> Release Power button and keep holding down Home button for additional 10 sec or more till iTunes will recognize your iPhone in Recovery mode => Click Restore. 
Message Edited by 300k on 10-27-2009 05:28:05 PM
Message 6 of 13 (1,609 Views)
Professor

Re: Restore Needed?

Did you Jailbreak your phone prior to this? You need to put it into DFU mode instead of restore mode. You should get a WHITE screen with NO LOGO if you are in DFU.
Message 7 of 13 (1,602 Views)
Professor

Re: Restore Needed?


Doppler808 wrote:
Did you Jailbreak your phone prior to this? You need to put it into DFU mode instead of restore mode. You should get a WHITE screen with NO LOGO if you are in DFU.
DFU mode is black screen, just like when phone is OFF...

 

Message 8 of 13 (1,600 Views)
Professor

Re: Restore Needed?

As soon as you plug it in the screen should turn white. It's a change that should have happened with 3.0
Message 9 of 13 (1,596 Views)
Professor

Re: Restore Needed?

DFU mode is done while iPhone is connected. It will only turn white for few seconds during restore. It is always been this way since 1.0
Message 10 of 13 (1,591 Views)
Professor

Re: Restore Needed?


300k wrote:
DFU mode is done while iPhone is connected. It will only turn white for few seconds during restore. It is always been this way since 1.0
Right........  uhuh......  kinda slow there....
Message 11 of 13 (770 Views)
Tutor

Re: Restore Needed?

Thanks for everyone's help. After trying everything reccommend and reasearching some more nothing worked. I took it to and Apple store last night and was told it was a hardware probelem. They replaced the phone on the spot. In and out in 15-20 mintues tops! The most painless experience I have ever had. Now, just need to find out if the warranty starts over from yesterday or not. I forgot to ask as I was happy just to have a working phone again.
Message 12 of 13 (735 Views)
Professor

Re: Restore Needed?

Glad to here... no, warranty isn't reset after replacement. 

Message 13 of 13 (732 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.