Replacing phone first 30 days

Highlighted

Replacing phone first 30 days

Just got a phone, now can you replace it for any reason as long as it's not broken like the screen or physically broken? I just got it, and I noticed a teeny scratch on it, and I am not sure what's going on.

 

I bought it from the AT&T store, so can I replace it at a store? If so what do I need to bring? Thx.

293 Views
Message 1 of 2

Re: Replacing phone first 30 days

Not sure what you're asking here. You can exchange a phone ONCE within the first 30 days, but they may not make the swap if there's physical damage to the phone. Are you wanting to exchange it because there's a scratch on it? Was the scratch there when you got it, or did it occur after you left the store?

 

You need to bring everything that came with the phone, all manuals, cables, etc., in the box, and it wouldn't hurt to bring your receipt.

Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support