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Posted Jun 4, 2012
12:56:10 PM
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Refurb Phone and Caller ID

I bought a Refurb Galaxy S2 Skyrocket.  It has the last owner's name associated with the cell#.  At&t has given me 3 different answers on fixing this,  1) Go to a core store.  2) Core store says call At&t customer service 3) Reset phone to factory state 

 

Which is is it?  If it is 3 I am going to go ballistic on at&t.

I bought a Refurb Galaxy S2 Skyrocket.  It has the last owner's name associated with the cell#.  At&t has given me 3 different answers on fixing this,  1) Go to a core store.  2) Core store says call At&t customer service 3) Reset phone to factory state 

 

Which is is it?  If it is 3 I am going to go ballistic on at&t.

Refurb Phone and Caller ID

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Jun 5, 2012 6:16:46 AM
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ACE - Professor

I don't think a factory reset will do anything to change the owner associated with the phone IMEI.  That information is in the system on AT&T's side.  I'd call customer service.

I don't think a factory reset will do anything to change the owner associated with the phone IMEI.  That information is in the system on AT&T's side.  I'd call customer service.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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