Reduced speed for top 5% data users !

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Reduced speed for top 5% data users !

[ Edited ]

What a bunch of crap ..... It's AT&T s way if saying{word filter evasion}To its loyal customers ! I've been with them for years and have 5 wireless lines , have had two business lines .... Dsl at work , uverse at home .... And now on my unlimited data wireless lines they reduce the speed saying I need to cut back !!!, my gf and I just cancelled our home line , canceled separate uverse acct ... Closed both biz lines last year and now will be closing 5 wireless lines as they come up for renewal !!! Nice try AT&T that's the way to reward loyal customers !!! Love the Link they send you too when you click on solutions .... Want you to buy a different data plan !!! Already had unlimited but !!!!! Metro ... Verizon here we come !!!

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Re: Reduced speed for top 5% data users !

Verizon will do the same thing, and their unlimited plan is similarly long gone. Sprint has a so-called unlimited plan, but their data speeds tend to be awful and they've started throttling the "Top 1%". Good luck finding an iPhone on an unlimited plan with decent data speeds.

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Re: Reduced speed for top 5% data users !


BadBadLeroyBrown wrote:

Verizon will do the same thing, and their unlimited plan is similarly long gone. Sprint has a so-called unlimited plan, but their data speeds tend to be awful and they've started throttling the "Top 1%". Good luck finding an iPhone on an unlimited plan with decent data speeds.



what also is amusing is the T-Mobile "unlimited plans" , if you notice they have throttle limits listed also.

 

http://www.t-mobile.com/shop/plans/cell-phone-plans-detail.aspx?tp=tb1&rateplan=Classic-Ultd-Talk-Ul...

 

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Re: Reduced speed for top 5% data users !

but t-mob offers comparable packages at lower total cost, and they don't put you on the hook for overages.

 

man, you guys who like to compare, as if that's justification.

 

this isn't about the other guys, this is about AT&T.

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It's not just about the money , that's part of it ! It's about taking something away from a valued customer ! Rather give my my to metro ! F... You AT&T
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Re: Reduced speed for top 5% data users !

Instead if taking my 400 some odd dollars a month with all my accts and giving a little extra ... They will lose my business
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and if you leave before i do...AT&T will find a way to make me pay for you leaving, instead of fixing the problem and keeping you.

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Re: Reduced speed for top 5% data users !

[ Edited ]

augidog wrote:

but t-mob offers comparable packages at lower total cost, and they don't put you on the hook for overages.

 

man, you guys who like to compare, as if that's justification.

 

this isn't about the other guys, this is about AT&T.



want to bet, research deeper....... ATT does not have additional charges if you stay on the grandfathered unlimited plan and are wiling to be throttled, so it is a valid comparision, att and t-mobile both throttle on their unlimited plan, so they are no different.

 

So right now you are basicly saying that it is ok for t-mobile to charge for a plan that has unlimited data but throttle after specifc points, but it is not ok for att to throttle a grandfathered data plan? even though the policy was in the paperwork all along?

 

 

fact it unlimited data is going away

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Re: Reduced speed for top 5% data users !

[ Edited ]

apples & oranges, wingrider...you're comparing a new plan to a grandfathered one.

 

but you misread me...personally i don't care about throttling after an expected cap. i'll take it, then i'll know what my bill is every month. what i DO care about is being sucked into a setup that i CANNOT properly monitor, as any overages i incurr won't even show up until it's too late.

 

apples & apples would be to compare the new plans against one another.

  

my research shows that i can get a plan from t-mob that gives me talk/text/data at a fixed price i can count on, and compared to AT&T's plans, which DO make you liable for overage, i can get the quantities i need from t-mob for $20 less per month.

 

but, still, this isn't about the other guys...this is entirely about AT&T making it's existing customers pay for some pretty bad business-management on it's part.

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augidog wrote:

apples & oranges, wingrider...you're comparing a new plan to a grandfathered one.

 

but you misread me...personally i don't care about throttling after an expected cap. i'll take it, then i'll know what my bill is every month. what i DO care about is being sucked into a setup that i CANNOT properly monitor, as any overages i incurr won't even show up until it's too late.

 

apples & apples would be to compare the new plans against one another.

  

my research shows that i can get a plan from t-mob that gives me talk/text/data at a fixed price i can count on, and compared to AT&T's plans, which DO make you liable for overage, i can get the quantities i need from t-mob for $20 less per month.

 

but, still, this isn't about the other guys...this is entirely about AT&T making it's existing customers pay for some pretty bad business-management on it's part.


different opinions, the only thing I see as "bad business management" is the way they handled the unlimited plan, it should have been sunseted and removed as the "no dataplan for smartphones" feature was.

 

Actualy no it is not "comparing apple to oranges" they are both offering unlimited plans but both have fair use policies in trheir terms (in the case of att it has been there since theplan was offered years ago) that state the same thing - abuse data usage and you get throttled, how exactly is that "comparing apples to oranges"

 


 

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Re: Reduced speed for top 5% data users !

[ Edited ]

wait now...you're comparing a grandfathered plan to new offerings...as a new smartphone arrival, i'm comparing what's available now.

 

"bad business management" is more than just data plans & details...it's greed and prioritizing stock values over customer satisfaction. it's poor business to oversell your resources, then expect your existing customers to accept a smaller share while paying the same or more. in another thread, one at&t customer told another "go ahead and leave so my service will improve"...that says a lot, and the message isn't a positive one about at&t.

 

it wasn't until recently that the complaints about throttling began to surface regularly...now, i'm not grandfathered, but i can surely see why peeps might be disappointed, apparently the throttling is more than a slow-down but a crippling reduction. if one already has a negative view of corporate behavior, one might think at&t's extorting grandfathered unlimiteds by design. candidly, that's exactly what i think is happening.

 

t-mob, on the other hand...from a customer's viewpoint...is now offering the same packages as at&t, at better prices, and under better conditions...ie no risk of overage, just a slowdown. and it's all laid out up-front, a definitely glaring difference compared to at&t's practices.

 

like i said, about throttling, i'll take it...i could buy the plan that comes closest, then relax knowing i won't have my pocket picked if i squeek over the cap.

 

matter of fact, i'd totally jump on a plan that was "unlimited" but throttled (to a reasonable speed) all the time. i don't need the speed, i need a stress-free customer experience. and since getting onboard with a smartphone and data plan, my experience has been ANYTHING BUT stress-free. you have to keep in mind, this is coming from a "valued customer since 2005" who never had any complaints until now.

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Re: Reduced speed for top 5% data users !


augidog wrote:

wait now...you're comparing a grandfathered plan to new offerings...as a new smartphone arrival, i'm comparing what's available now.

 

"bad business management" is more than just data plans & details...it's greed and prioritizing stock values over customer satisfaction. it's poor business to oversell your resources, then expect your existing customers to accept a smaller share while paying the same or more. in another thread, one at&t customer told another "go ahead and leave so my service will improve"...that says a lot, and the message isn't a positive one about at&t.

 

it wasn't until recently that the complaints about throttling began to surface regularly...now, i'm not grandfathered, but i can surely see why peeps might be disappointed, apparently the throttling is more than a slow-down but a crippling reduction. if one already has a negative view of corporate behavior, one might think at&t's extorting grandfathered unlimiteds by design. candidly, that's exactly what i think is happening.

 

t-mob, on the other hand...from a customer's viewpoint...is now offering the same packages as at&t, at better prices, and under better conditions...ie no risk of overage, just a slowdown. and it's all laid out up-front, a definitely glaring difference compared to at&t's practices.

 

like i said, about throttling, i'll take it...i could buy the plan that comes closest, then relax knowing i won't have my pocket picked if i squeek over the cap.

 

matter of fact, i'd totally jump on a plan that was "unlimited" but throttled (to a reasonable speed) all the time. i don't need the speed, i need a stress-free customer experience. and since getting onboard with a smartphone and data plan, my experience has been ANYTHING BUT stress-free. you have to keep in mind, this is coming from a "valued customer since 2005" who never had any complaints until now.



curious - what "comparision" are you talking about?

 

If you can live with throttling, then you have no issues to complain about since by your own statement it does not matter.

 

By the way you will never see any of the top 3 carriers try to match t-mobiles plans, it is not worth it to them. The again the parent company of t-mobile has publicly stated they do not want to maintain two markets and wants to concentrate on their primary market - Europe.

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Re: Reduced speed for top 5% data users !

[ Edited ]

ok you win, you love at&t, i don't any longer. i do still love the technology but doing business with someone i don't like (on principle) always leaves a sour taste. i'm stuck at the moment, but as soon as i move to an area with competition, i'm happily paying the ETF and skee-daddling. when i do, i guess you'll notice the difference in speed, eh? when enough of us do, i guess you'll also notice a difference in quality. that said, i don't wanna leave, i want a fair agreement at a fair price.

 

don't be thinking everyone buys the comparisons and justifications some of you use. dodging the issues of ethics & business principle gets us nowhere during these discussions, which is exactly where at&t (and the other carriers) wants us.

 

while throttling was always part of the agreement, i get the strong impression that (what was once) throttling has become strangling...services slowed to complete ineffectiveness...buddy, no matter what, if that's the case, then at&t is burning it's grandfathered folks. not by mistake either but purposely by design, to force them into money-pit plans that i do know a thing or two about...they totally vacuum, my friend. they're setup to suck cash outta my wallet, overages only appear after they've occurred, underages go back into the till at my expense.

 

i figured my on-topic input here would be my mentioning that i personally wouldn't mind a fixed-speed plan, throttle me from day one, and charge me for a "basics" all-included plan.

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augidog wrote:

ok you win, you love at&t, i don't any longer. i do still love the technology but doing business with someone i don't like (on principle) always leaves a sour taste. i'm stuck at the moment, but as soon as i move to an area with competition, i'm happily paying the ETF and skee-daddling. when i do, i guess you'll notice the difference in speed, eh? when enough of us do, i guess you'll also notice a difference in quality. that said, i don't wanna leave, i want a fair agreement at a fair price.

 

don't be thinking everyone buys the comparisons and justifications some of you use. dodging the issues of ethics & business principle gets us nowhere during these discussions, which is exactly where at&t (and the other carriers) wants us.

 

while throttling was always part of the agreement, i get the strong impression that (what was once) throttling has become strangling...services slowed to complete ineffectiveness...buddy, no matter what, if that's the case, then at&t is burning it's grandfathered folks. not by mistake either but purposely by design, to force them into money-pit plans that i do know a thing or two about...they totally vacuum, my friend. they're setup to suck cash outta my wallet, overages only appear after they've occurred, underages go back into the till at my expense.

 

i figured my on-topic input here would be my mentioning that i personally wouldn't mind a fixed-speed plan, throttle me from day one, and charge me for a "basics" all-included plan.



No I don;t love ATT, nor Sprint, nor verizon, nor O2 nor Orange nor globalstar - have phones and business agreements with all of them. Have had both buisness and personal billing, service and data issues with all of them. 

 

 Just becasue someone disagrees with you at a business level does not mean they "love" the company nor are they a "fanboi". What "ethic" issues, sorry there are none, they are enforcing terms that have been there since day one. A "fair agreement" in whose terms? Yours or the companies providing the service - I doubt that yours and any companies definition of a "fair agreement" will come anywhere near being the same.

 

I do not see anything wrong with a company enforcing terms that have been in the agreement since day one, we do it all the time at my company, yes things change but that is just business. The only thing that I disagree with ATT on is how it was handled, the unlimited plan should not have been grandfathered but sunseted.

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Re: Reduced speed for top 5% data users !

[ Edited ]

well, then, quit splitting hairs over a few words, wingrider...you said elsewhere you don't usually & i said i'm cool with that. i apologise for the stress of my carpy new account getting the better of me. i would, however, like to keep talking about these things...from the ethical standpoint, or to simplify, how one person chooses to treat another.

 

at&t is NOT BOUND by the fair use thingy to go to extreme, but it is USING the fair use thingy as it's excuse to do just that.

 

other, more moderate & fair, CHOICES of action are available.

 

there is one thing that should remain constant for the customer...the quality and the quantity of whatever the entire original agreement was based on. if the infrastructure isn't poised to maintain that original level per agreement, then the infrastructure is cleary not ready for expansion.

 

"stuff happens" is always the company's problem and never the customers, 'specially when the "stuff" is self-generated by haste and blind pursuit of bottom line.

 

so, for real, i'm an at&t customer, have been for a long time, and have recently become very dis-satisfied with the character of the character i'm doing business with.

 

so are the grandfathered plans maintaining the same levels but people never hit the limits before? i could see that happening with the speeds, and that would generate some complaints, but the best answer would be "you never hit the limit before" and not a bunch of "the other guys do it too."

 

or, is the overall experience actually deteriorating? is the slow-down making services effectively unusable? if yes, if the "enforcement" is eroding the original agreed-upon environment for the customer, then c'mon you know which direction this discussion should take.

 

when someone tells me "i'm not legally/technically/contractually doing anything wrong" as their only reason behind a choice...they've told me more than they realize.

 

ps-i wasn't around then, but one thing makes sense, yes i agree with you, they should have restructured on the spot instead of doing this grandfathered thing. on the other hand, this new data arrangement is gonna generate a lot of data-confusion & data-complaints all on it's own, you betcha! 

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