I feel your pain. I just spent 1/23 hours on the phone with AT&T, being transferred no less than 11 times (from Wireless, to home Phone, to Accounts Receivable, to Wireless, etc.). So here's my story...over 1 month ago I added my son to my account with a new iPhone. As part of the process, I was asked if I would like my AT&T accounts consolidated into one bill. I agreed. I watched as the AT&T store representative completed the work on the in-store computer, after which he gave me a printout with my new consolidated account number (which was my home phone account). He told me to make sure that I change the account number if I used online banking as I would no longer receive bills under the mobile number account. Sure enough, the next month (10/2/2011) I get a bill under the home phone account and pay promptly pay it and I receive no further mobile account bills. The day before yesterday I get a message...which notes that my mobile account is now $270+ past due. Miffed as I was, I went ahead and paid the $270+ bill as both of my children were traveling out of town and I didn't want any problems. Today, all of our mobile phones (4 of them) are cut-off by AT&T. When I called, the automated attendee acknowledges the payments received by AT&T and asked if there was any additional reason for my call. I was on the phone for over 1 1/2 hours, transferred from dept to dept and back again to the very same depts (different people of course)...I even was transfered once to the SouthWest customer service center (though I live in the SouthEast). Come to find out the accounts were never consolidated (though I never got another mobile account bill), and my home phone account had over $350 credit in it. At 5:30pm, I was asked to fax a copy of the cleraed online banking payment (that AT&T already acknowldged they received and processed) in order to get the mobile phones turned back on. I asked 7 seperate times if I could speak to a Manager...never connected to one. AT&T provides the absolute worst customer service of any services I use (internet, cable TV, etc. I still don't know whether I have consolidated accounts now or not, or whether I will be receiving (once again) separate bills (or not)...sure glad I didn't pull the trigger on U-verse.