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Posted Apr 28, 2012
2:10:40 PM
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Problems to activate my SIM Card abroad

Hello,

I've bought a SIM Card by mail to use in USA in July, during my trip. I live in Brazil.

I've activated it by AT&T site but a password was sent via SMS to the phone number supplied during the registration. Of course I cannot have access to it because the phone has no signal here (and also because I could not add some money to it).

I must to add money to it within 26 days or my account will be desactivated but to do it I need this password.

Does anybody know how to proceed, please? Or may I in July, when arriving, even after the expiration period, proceed a new registration with this SIM Card or it will be easy to buy a new one?

Thanks for helping me.

 

Carlos...

Hello,

I've bought a SIM Card by mail to use in USA in July, during my trip. I live in Brazil.

I've activated it by AT&T site but a password was sent via SMS to the phone number supplied during the registration. Of course I cannot have access to it because the phone has no signal here (and also because I could not add some money to it).

I must to add money to it within 26 days or my account will be desactivated but to do it I need this password.

Does anybody know how to proceed, please? Or may I in July, when arriving, even after the expiration period, proceed a new registration with this SIM Card or it will be easy to buy a new one?

Thanks for helping me.

 

Carlos...

Problems to activate my SIM Card abroad

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May 2, 2012 7:58:40 PM
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Professor
With your phone being out of reach, I would be amazed if it was ever activated.

With your phone being out of reach, I would be amazed if it was ever activated.

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May 3, 2012 10:49:47 AM
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Former Community Manager

You'll have to wait until you get into the US to activate the phone. You will need to get a new SIM card though, since the one you have will be expired. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

You'll have to wait until you get into the US to activate the phone. You will need to get a new SIM card though, since the one you have will be expired. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Problems to activate my SIM Card abroad

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