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Posted Sep 16, 2011
6:42:50 AM
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Problem with Photos

When I hit "Photos", "Albums" pops up.  "Camera Roll" is underneath the word "Albums".  I am able to scroll down to get "camera roll" on the screen, but can't tap on it to open it.  What am I doing wrong?  Can't find an answer to this anywhere.

When I hit "Photos", "Albums" pops up.  "Camera Roll" is underneath the word "Albums".  I am able to scroll down to get "camera roll" on the screen, but can't tap on it to open it.  What am I doing wrong?  Can't find an answer to this anywhere.

Problem with Photos

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Sep 16, 2011 8:44:18 AM
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gracebillings wrote:

When I hit "Photos", "Albums" pops up.  "Camera Roll" is underneath the word "Albums".  I am able to scroll down to get "camera roll" on the screen, but can't tap on it to open it.  What am I doing wrong?  Can't find an answer to this anywhere.


Question: Do you have any pictures in the Camera Roll?  You would not have any unless you have take some with the Camera App?  What you describe would make sense if you have not taken any pictures.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/

gracebillings wrote:

When I hit "Photos", "Albums" pops up.  "Camera Roll" is underneath the word "Albums".  I am able to scroll down to get "camera roll" on the screen, but can't tap on it to open it.  What am I doing wrong?  Can't find an answer to this anywhere.


Question: Do you have any pictures in the Camera Roll?  You would not have any unless you have take some with the Camera App?  What you describe would make sense if you have not taken any pictures.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

Re: Problem with Photos

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Sep 16, 2011 9:12:36 AM
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yes.  I do have photos.  I can see them when I press the camera icon.  There is a small icon there which shown me my photos, but I can't get to them via the photos icon.


youngjm wrote:

gracebillings wrote:

When I hit "Photos", "Albums" pops up.  "Camera Roll" is underneath the word "Albums".  I am able to scroll down to get "camera roll" on the screen, but can't tap on it to open it.  What am I doing wrong?  Can't find an answer to this anywhere.


Question: Do you have any pictures in the Camera Roll?  You would not have any unless you have take some with the Camera App?  What you describe would make sense if you have not taken any pictures.


 

yes.  I do have photos.  I can see them when I press the camera icon.  There is a small icon there which shown me my photos, but I can't get to them via the photos icon.


youngjm wrote:

gracebillings wrote:

When I hit "Photos", "Albums" pops up.  "Camera Roll" is underneath the word "Albums".  I am able to scroll down to get "camera roll" on the screen, but can't tap on it to open it.  What am I doing wrong?  Can't find an answer to this anywhere.


Question: Do you have any pictures in the Camera Roll?  You would not have any unless you have take some with the Camera App?  What you describe would make sense if you have not taken any pictures.


 

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Sep 16, 2011 10:34:38 AM
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Basic troubleshooting is reset, restart, restore.  Has any of this been tried?

Basic troubleshooting is reset, restart, restore.  Has any of this been tried?

Re: Problem with Photos

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Sep 16, 2011 11:13:39 AM
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Thank's.  I just brought it back to the ATT store, and that's what they did.  Now it works. 

Thank's.  I just brought it back to the ATT store, and that's what they did.  Now it works. 

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