Premier Accounts?

Premier Accounts?

Anyone having trouble pre-ordering the iPhone4S through their Premier account?  After I hit upgrade it takes me to the Premier store and the iphone is not one of the phones available!

 

Any help is appreciated.

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Contributor

Re: Premier Accounts?

Our account was the same way, no apple products show up at all.  I had to call the premier business line to put in a ticket to get our account fixed and they were able to place our phone orders at the same time.  You can also contact your rep and they should be able to place your order for you.

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Re: Premier Accounts?


MissVeronica wrote:

Anyone having trouble pre-ordering the iPhone4S through their Premier account?  After I hit upgrade it takes me to the Premier store and the iphone is not one of the phones available!

 

Any help is appreciated.



Try logging into MyATT online, when it shows the upgrade screen skip it and continue to your online account -- look for the "check upgrade eligibility" in MyATT and then see if the 4S shows up

 

If that doesnt work then just go to www.wireless.att.com and click on "shop all phones" then on the left side click on "pre order" -- select the 4S model that you want and when it asks you to select a plan look on the right side for "existing customers upgrade" to see if that works

 

If nothing works then you can either try ordering from Apple's website or just call AT&T premier CS

 

I have an individual plan with premier discount through work -- I ended up ordering from Apple's website earlier today

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Scholar

Re: Premier Accounts?

It seems as if Apple's ordering process has been much easier for those who have gone that route (me included).  I'm a premier customer as well and the entire process took less than 4 minutes on the Apple Store app.  Good luck.

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Contributor

Re: Premier Accounts?

Jtrue, I also preordered today with the apple store app through apple and it was quick. Did you see your premier account discount come through? Mine showed full price for the voice data and texting.
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Re: Premier Accounts?

Thanks all, I will call customer care and see what's up!

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Re: Premier Accounts?


Bandit2941 wrote:
Jtrue, I also preordered today with the apple store app through apple and it was quick. Did you see your premier account discount come through? Mine showed full price for the voice data and texting.


Mine showed the full monthly price when I ordered on Apple's website but it'll be fine -- doubt Apple's system gets FAN discount info from AT&T

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Scholar

Re: Premier Accounts?

I did not see the discount come through to Apple's site, but I'm not worried about that.  I didn't change my plan, just upgraded the phone.

 

However, I'm starting to get a little paranoid with AT&T reps saying the "Unlimited" data plan is not compatible with AT&T's 4G network.  I selected the "Unlimited" option at the bottom of the screen, so who knows.  I don't ever come anywhere near 2GB, so if I lose the Unlimited...no big deal. 

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Re: Premier Accounts?


jtrue28 wrote:

I did not see the discount come through to Apple's site, but I'm not worried about that.  I didn't change my plan, just upgraded the phone.

 

However, I'm starting to get a little paranoid with AT&T reps saying the "Unlimited" data plan is not compatible with AT&T's 4G network.  I selected the "Unlimited" option at the bottom of the screen, so who knows.  I don't ever come anywhere near 2GB, so if I lose the Unlimited...no big deal. 



AT&T has two 4G technologies: HSPA+ ("4G") & LTE ("4G LTE")

 

iP4 supports 7.2 Mbps HSDPA

iP4S supports 14.4 Mbps HSDPA

 

None of the iPhones built so far support HSPA+ or LTE so they are not 4G phones, just 3G phones. Another thing is that AT&T's HSDPA network speed is slow and wont even max out the 7.2 Mbps limit on the iP4 so having 14.4 Mbps on iP4S is useless (AT&T's data network is overloaded with too many smartphones so they most likely cut down the max speed to keep the network stable) -- the 14.4 Mbps HSDPA will mostly help European and Asian users whose carriers support faster speeds

 

The iP4S has an improved antenna & faster processor so you'll probably get better signal on it than previous iPhones and it'll seem faster due to that. Now that there will be a lot more iP4 and iP4S users on AT&T's network hopefully AT&T will decide to increase its HSDPA speeds...

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Former Community Manager

Re: Premier Accounts?


jtrue28 wrote:

I did not see the discount come through to Apple's site, but I'm not worried about that.  I didn't change my plan, just upgraded the phone.

 

However, I'm starting to get a little paranoid with AT&T reps saying the "Unlimited" data plan is not compatible with AT&T's 4G network.  I selected the "Unlimited" option at the bottom of the screen, so who knows.  I don't ever come anywhere near 2GB, so if I lose the Unlimited...no big deal. 


If you had an unlimited data plan with AT&T prior to upgrading, you will definitely be able to keep it when you upgrade. 

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Re: Premier Accounts?

Did any of us with premier accounts who ordered through Apple have to pay the $18 upgrade fee? I did not, but had forgotten that is one of the perks and was surprised Apple's site did not charge the fee.
Message 11 of 20 (511 Views)

Re: Premier Accounts?

I'm not Premier but the $18 fee did not show up on my Apple order. That's not to say AT&T won't apply it to my bill but Apple did not.  Smiley Happy

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Re: Premier Accounts?


jtrue28 wrote:
Did any of us with premier accounts who ordered through Apple have to pay the $18 upgrade fee? I did not, but had forgotten that is one of the perks and was surprised Apple's site did not charge the fee.

It showed up on the ordering page, but it isn't showing up on the customer service summary (which I stumbled across a link to on AT&T's site and now can't find again ...)

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Re: Premier Accounts?


brainwaver wrote:

I'm not Premier but the $18 fee did not show up on my Apple order. That's not to say AT&T won't apply it to my bill but Apple did not.  Smiley Happy


I am a Premier customer and the $18 upgrade fee did show up.  My current contract hadn't expired though, but I'm 22 months in, so they are letting me upgrade.  I thought that's why I had to pay the $18.

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Re: Premier Accounts?


moviehelen wrote:

brainwaver wrote:

I'm not Premier but the $18 fee did not show up on my Apple order. That's not to say AT&T won't apply it to my bill but Apple did not.  Smiley Happy


I am a Premier customer and the $18 upgrade fee did show up.  My current contract hadn't expired though, but I'm 22 months in, so they are letting me upgrade.  I thought that's why I had to pay the $18.


Upgrade fees normally show up on your bill. At least in the past we've never paid them upfront. I'm not sure why they tried to preauthorize it along with the cost of the phone.

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