Pls restore data options on GoPhone 10c/min plan

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Contributor

Pls restore data options on GoPhone 10c/min plan

I would like to register a complaint.

 

Taking away the data options from the GoPhone 10c / min plan is an awful idea.

 

Please restore the availability of data packages to all GoPhone plans!

 

Message 1 of 8 (1,411 Views)
Professor

Re: Pls restore data options on GoPhone 10c/min plan


DataDivo wrote:

. . .

 

Please restore the availability of data packages to all GoPhone plans!

 



I second that!!!

Message 2 of 8 (1,388 Views)
Professor

Re: Pls restore data options on GoPhone 10c/min plan


DataDivo wrote:

I would like to register a complaint.

 


If you like me and many others was deprived without advance notice of using data services you have already paid for under completely different terms with your GoPhone PayAsYouGo account, go ahead and really complain. If enough people do that perhaps they will then pay attention.

 

You can start that here: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

(mods, before you remove the link, please keep in mind that it's completely relevant to the topic of the thread started by the OP and it doesn't violate the forum rules).

 

at&t has the right to change the terms of their service, but not for services already paid for in the past and do so without proper advance notice.

 

Message 3 of 8 (1,356 Views)
Scholar

Re: Pls restore data options on GoPhone 10c/min plan

Or how about change the pay per use data rates to a more reasonable amount and allow it on both smartphones and feature phones? I'd say around $0.20/MB ($0.01/50KB) seems reasonable ($5/50MB=$0.10/MB, $15/200MB=$0.075/MB, $25/1GB=$0.025/MB). It's really quite unfair that smartphone users on pay as you go plans were suddenly cut off from the data plans without warning.
Message 4 of 8 (1,352 Views)
pl1
Mentor

Re: Pls restore data options on GoPhone 10c/min plan

[ Edited ]

Patico wrote:

DataDivo wrote:

I would like to register a complaint.

 


If you like me and many others was deprived without advance notice of using data services you have already paid for under completely different terms with your GoPhone PayAsYouGo account, go ahead and really complain. If enough people do that perhaps they will then pay attention.

 

You can start that here: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

(mods, before you remove the link, please keep in mind that it's completely relevant to the topic of the thread started by the OP and it doesn't violate the forum rules).

 

at&t has the right to change the terms of their service, but not for services already paid for in the past and do so without proper advance notice.

 


Nice. I see there is a complaint form specifically for wireless companies including one for AT&T & Cingular.

 

EDIT: DONE!

The BBB that will process your complaint is:

  • BBB of Metro Atlanta, Athens & NE Georgia
  • 503 Oak Place, #590
  • Atlanta, GA 30349
  • Phone: (404)766-0875
  • Fax:  (404)768-1085
  • Email Address:  info@atlanta.bbb.org
  • Website: www.atlanta.bbb.org
Message 5 of 8 (1,351 Views)
Professor

Re: Pls restore data options on GoPhone 10c/min plan

The new monthly plan and a data package minimum of 50 MB would cost $30, an increase of 300% for light users. That's quite abrupt for them, and unnecessarily penalizes light users who don't put much load on the network.

I can understand that AT&T has a need to change their rate plans to align with their competing carriers but it should not be at the sacrifice of existing loyal customers.
Message 6 of 8 (1,333 Views)
Teacher

Re: Pls restore data options on GoPhone 10c/min plan

[ Edited ]

In these hard times, many people are looking for ways to pinch pennies. And getting mobile phone service for 90 days at $25, and rolling 3G over for an additional $5 a month was a sweet deal for those who are light phone and mobile data users. A lot of people were probably buying the fancy new phones, like the Samsung Galaxy SII Skyrocket, and using them on such a cheap plan. Which was cutting into their absurdly overpriced contract plans. Plus, AT&T is infamous for charging people for data they didn't actually use. {keep it courteous}

Message 7 of 8 (1,298 Views)
Professor

Re: Pls restore data options on GoPhone 10c/min plan

I can see that AT&T did not consider the impact of rate plan changes on their customers.
Message 8 of 8 (1,294 Views)
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